Top 10 SolarWinds Web Help Desk Alternatives

3.8 out of 5

7 reviews
85% willing to recommend

705 followers

Top SolarWinds Web Help Desk Competitors

Discover the top alternatives and competitors to SolarWinds Web Help Desk based on the interviews we conducted with its users. The top alternative solutions include ServiceNow, BMC Helix ITSM, and ManageEngine ServiceDesk Plus. The alternatives are sorted based on how often peers compare the solutions.

SolarWinds Alternatives Report

Learn what solutions real users are comparing with SolarWinds, and compare use cases, valuable features, and pricing.

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ServiceNow

4.2 out of 5

ServiceNow

4.2 out of 5

ServiceNow offers comprehensive IT service automation with advanced features for large enterprises. In comparison, SolarWinds Web Help Desk provides an intuitive system favored for its simplicity and cost-effectiveness, making it suitable for small to medium-sized organizations aiming for quick ROI.

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Pricing

ServiceNow has higher setup costs compared to SolarWinds Web Help Desk, which offers a more affordable initial setup.

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Pricing

ServiceNow has higher setup costs compared to SolarWinds Web Help Desk, which offers a more affordable initial setup.

BMC Helix ITSM

4.0 out of 5

BMC Helix ITSM

4.0 out of 5

BMC Helix ITSM excels in advanced incident management and AI-driven insights, appealing to large enterprises seeking comprehensive solutions. In comparison, SolarWinds Web Help Desk offers affordability and intuitive service, attracting cost-conscious organizations with straightforward setups and essential IT functionalities.

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Pricing

BMC Helix ITSM has a higher setup cost, resonating with its extensive features, while SolarWinds Web Help Desk offers a more budget-friendly setup option, appealing for organizations prioritizing cost savings.

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Pricing

ManageEngine ServiceDesk Plus

4.0 out of 5

ManageEngine ServiceDesk Plus

4.0 out of 5

ManageEngine ServiceDesk Plus appeals with cost-effective pricing and scalable solutions. In comparison, SolarWinds Web Help Desk emphasizes comprehensive asset management and advanced reporting. ManageEngine supports quick deployment and efficiency, while SolarWinds focuses on robust post-deployment support and a feature-rich investment.

Download ManageEngine ServiceDesk Plus vs. SolarWinds Web Help Desk Report

Pricing

ManageEngine ServiceDesk Plus has lower setup costs than SolarWinds Web Help Desk, offering a more budget-friendly initial investment for users. SolarWinds Web Help Desk, however, provides a richer feature set, justifying the higher upfront costs for comprehensive needs.

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Pricing

Zendesk

4.1 out of 5

Zendesk

4.1 out of 5

SolarWinds Web Help Desk provides strong asset management and ticketing, making it ideal for cost-effective IT service management. In comparison, Zendesk offers extensive integrations and a smooth cloud setup, appealing to businesses seeking comprehensive customer relationship management and enhanced engagement tools.

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Pricing

We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents.

The price is very competitive.

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Pricing

We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents.

The price is very competitive.

Freshdesk

4.1 out of 5

Freshdesk

4.1 out of 5

Freshdesk's competitive pricing and customer service make it ideal for small to medium businesses prioritizing affordability. In comparison, SolarWinds Web Help Desk's robust features and performance are suited for IT-centric environments valuing comprehensive functionality despite higher costs.

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Pricing

Freshdesk offers competitive setup costs, making it an affordable option, while SolarWinds Web Help Desk tends to have higher initial setup costs, appealing to businesses with a more flexible budget.

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Pricing

Freshdesk offers competitive setup costs, making it an affordable option, while SolarWinds Web Help Desk tends to have higher initial setup costs, appealing to businesses with a more flexible budget.

Spiceworks

3.9 out of 5

Spiceworks

3.9 out of 5

Spiceworks offers an intuitive interface and free-to-use model ideal for budget-conscious buyers with simple deployment. In comparison, SolarWinds Web Help Desk provides advanced features like asset management and reporting, suitable for larger companies prioritizing comprehensive functionality and long-term support.

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Pricing

Spiceworks offers a no-cost setup, ideal for budget-conscious users, while SolarWinds Web Help Desk involves an initial setup investment, reflecting its premium feature set. These fundamental differences cater to diverse financial and functional user priorities.

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Pricing

N-able MSP Manager

4.2 out of 5

N-able MSP Manager

4.2 out of 5

SolarWinds Web Help Desk highlights asset management and automation, catering to cost-conscious users prioritizing customization. In comparison, N-able MSP Manager emphasizes seamless integration and monitoring, appealing to businesses seeking scalable solutions through streamlined cloud-based deployment and comprehensive operational control for improved efficiency.

Download N-able MSP Manager vs. SolarWinds Web Help Desk Report

Pricing

SolarWinds Web Help Desk offers a straightforward setup with transparent costs, while N-able MSP Manager provides a more tailored initial setup process that could involve variable expenses.

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Pricing

SolarWinds Web Help Desk offers a straightforward setup with transparent costs, while N-able MSP Manager provides a more tailored initial setup process that could involve variable expenses.

Related categories

Help Desk Software

IT Asset Management

IT Service Management (ITSM)