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SolarWinds Web Help Desk pros and cons

Vendor: SolarWinds
3.8 out of 5
705 followers
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SolarWinds Web Help Desk Pros review quotes

MA
Feb 3, 2022
It has a pretty good search function. If you do the advanced search, you can basically search for anything in any field. If I do a search on the request field and just put in some terms I'm searching for, I can usually find the ticket that I'm looking for.
AR
Sep 23, 2021
It is easy to use.
Shadi Shaar - PeerSpot reviewer
Jun 3, 2024
SolarWinds supports case and incident reporting. This includes logging incidents and tracking them efficiently. Additionally, it is compatible and approved by the ITIL foundation and standards, meeting world-class standards.
Find out what your peers are saying about SolarWinds, ManageEngine, ServiceNow and others in Help Desk Software. Updated: October 2024.
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SoheylNorozi - PeerSpot reviewer
Oct 2, 2019
The most valuable feature of this solution is the assets management module.
Dr. SureshHungenahally - PeerSpot reviewer
Feb 27, 2024
Once installed, it runs like a charm and doesn't ever crash.
MA
Jan 30, 2022
SolarWinds is scalable as far as adding devices and servers.
 

SolarWinds Web Help Desk Cons review quotes

MA
Feb 3, 2022
The interface feels clunky to me compared to some other systems that I've used. I used ManageEngine Service Desk prior to this at my previous job and that had stuff like categories that we use that I don't see in SolarWinds.
AR
Sep 23, 2021
We would like to see automation included in the next release. We would like to eliminate the L1, and L2 support, by at least 80%. To do this, we need automation with AI (Artificial Intelligence) in combination with ML (Machine Learning).
SoheylNorozi - PeerSpot reviewer
Oct 2, 2019
This solution needs to have mobile application support added.
Find out what your peers are saying about SolarWinds, ManageEngine, ServiceNow and others in Help Desk Software. Updated: October 2024.
814,649 professionals have used our research since 2012.
Dr. SureshHungenahally - PeerSpot reviewer
Feb 27, 2024
It would be good if there were training and tutorial videos on the Web Help Desk.
MA
Jan 30, 2022
A little outdated compared to newer products that include protection and detection.