Try our new research platform with insights from 80,000+ expert users

DigiCert PKI Platform vs Fortinet FortiAuthenticator comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
Sentiment score
8.3
Fortinet FortiAuthenticator's customer service is responsive and knowledgeable, but some users experience delays with complex issues.
At times, some technical staff lack knowledge, which delays issue resolution.
 

Room For Improvement

No sentiment score available
Sentiment score
6.8
Fortinet FortiAuthenticator faces usability, integration, and support challenges, with users seeking easier updates, customization, automation, and better pricing.
The technical support could be improved as some staff lacks the necessary knowledge to assist effectively.
 

Scalability Issues

No sentiment score available
Sentiment score
8.0
Fortinet FortiAuthenticator offers scalable licensing for medium to enterprise use, praised for flexibility and effectiveness in various environments.
 

Setup Cost

No sentiment score available
Sentiment score
4.8
Fortinet FortiAuthenticator is cost-effective with flexible licensing, though extra charges for features may apply, adapting to market trends.
 

Stability Issues

No sentiment score available
Sentiment score
8.0
Fortinet FortiAuthenticator is stable and reliable with minor issues, improved by updates and support, offering room for improvement.
 

Valuable Features

No sentiment score available
Sentiment score
6.8
Fortinet FortiAuthenticator simplifies user authentication with robust features, seamless integration, and centralized identity management for enhanced security and efficiency.
We use multi-factor authentication for enhancing security.
 

Categories and Ranking

DigiCert PKI Platform
Ranking in Authentication Systems
11th
Average Rating
9.6
Reviews Sentiment
7.5
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Fortinet FortiAuthenticator
Ranking in Authentication Systems
3rd
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
57
Ranking in other categories
Single Sign-On (SSO) (6th), Identity Management (IM) (7th), Multi-Factor Authentication (MFA) (3rd)
 

Mindshare comparison

As of November 2024, in the Authentication Systems category, the mindshare of DigiCert PKI Platform is 1.6%, up from 1.5% compared to the previous year. The mindshare of Fortinet FortiAuthenticator is 8.9%, up from 8.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Authentication Systems
 

Featured Reviews

Indra Maulana - PeerSpot reviewer
Tailored to the lifecycle management needs of banks
The customer finds value in adopting a platform from Jira, particularly for the ease it brings to their processes, both for on-premises operations and batch processing. Their objective is to create a new customized server specifically designed for generating certificates. This server is intended for the generation of certificates, emphasizing that it is not meant for free domain replacement. The platform of choice for this purpose is Digital One, a product that offers full customization and aligns well with the customer's preference for tailored solutions. The process of certificate issuance from Microsoft's AB involves renewal or replacement every five years. However, an issue arises in that this particular certificate requires renewal annually instead of the standard five-year cycle. The challenge is attributed to personnel changes, where an administrator responsible for the process resigns within the five-year period. To address this, we seek an automated solution that operates seamlessly with a single sign-on approach, eliminating the need for user IDs or passwords. The automation involves approval and subsequent deployment without complexities. Being a partner of DigiSet, we rely on the implementer for support in service deployment, installation, and resolution of any issues that may arise.
Rias_Majeed - PeerSpot reviewer
Once configured properly, it runs smoothly with minimal potential for misconfiguration and enhances security by providing two-factor authentication
Customer service and support are helpful, but in the last few years, I've found that the first-level support isn't able to understand the issue. They escalate to the tier-two level, who are able to resolve it. On the first level, it takes time. Maybe they have grown too big and aren't able to give each network the unique attention it deserves. We customize some implementations, and at that time, they're not able to help because the people supporting are new and not from the field. The training seems fine, but in practice, it's different. Their support is not that great anymore. A little arrogance is there. It doesn't qualify them very well if there's arrogance in their communication. They do not understand the issue. That's why you're coming back to support. For example, one issue I'm facing is when a person leaves the organization without handing over details. They'll send an email to that person, but that person is not available. How are you going to access this email? These are a few instances where we are finding it difficult, and they take more than a week or two to resolve some issues. Their support used to be very good, but now that they're on top, they're not as responsive at the first-level support.
report
Use our free recommendation engine to learn which Authentication Systems solutions are best for your needs.
816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
18%
Educational Organization
14%
Computer Software Company
13%
Manufacturing Company
6%
Computer Software Company
19%
Government
8%
Financial Services Firm
8%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about DigiCert PKI Platform?
I emphasize the importance of automation in Wi-Fi management, particularly in tasks such as certificate renewal. The requirement extends to the ability to generate new certificates from a local ser...
What needs improvement with DigiCert PKI Platform?
The customer finds value in adopting a platform from Jira, particularly for the ease it brings to their processes, both for on-premises operations and batch processing. Their objective is to create...
What is your experience regarding pricing and costs for Fortinet FortiAuthenticator?
The pricing is about three on a scale where ten is low. Pricing should be more flexible.
What needs improvement with Fortinet FortiAuthenticator?
FortiAuthenticator should integrate with other applications. I currently use Google Authenticator and Office Authenticator, and it would be better if FortiAuthenticator could be added to other appl...
 

Also Known As

DigiCert PKI, Symantec Managed PKI Service
FortiAuthenticator
 

Learn More

 

Overview

 

Sample Customers

paypal, verizon, cloudflare
Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
Find out what your peers are saying about DigiCert PKI Platform vs. Fortinet FortiAuthenticator and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.