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Dynatrace vs ExtraHop Reveal(x) for IT Operations comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Dynatrace
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
344
Ranking in other categories
Application Performance Monitoring (APM) and Observability (2nd), Log Management (4th), Mobile APM (1st), Container Monitoring (1st), AIOps (2nd)
ExtraHop Reveal(x) for IT O...
Average Rating
8.6
Reviews Sentiment
7.3
Number of Reviews
8
Ranking in other categories
Network Monitoring Software (59th), Network Diagnostics (6th), IT Operations Analytics (13th), Network Packet Capture (2nd)
 

Mindshare comparison

While both are Application Lifecycle Management solutions, they serve different purposes. Dynatrace is designed for Application Performance Monitoring (APM) and Observability and holds a mindshare of 12.4%, down 14.5% compared to last year.
ExtraHop Reveal(x) for IT Operations, on the other hand, focuses on IT Operations Analytics, holds 3.0% mindshare, up 2.2% since last year.
Application Performance Monitoring (APM) and Observability
IT Operations Analytics
 

Featured Reviews

Manish Ved - PeerSpot reviewer
Solution has a useful AI engine, but the reports could be a bit better
We are typically about a version or two behind. We are on the managed solution. Our model of deployment is on-premises. I would say there are a couple of thousand users of this solution in our company. We are also planning on increasing the usage as our apps migrate to the cloud. I would advise other people looking into solutions, to do their homework beforehand and not assume that by deploying all the tools everything will automatically work, so there's still a lot of configuration involved. I would rate this solution as a whole an eight, on a scale from one to 10, with one being the worst and 10 being the best.
Out West - PeerSpot reviewer
Great for identifying application interdependencies with helpful support but needs better visualizations
We're just trying to identify the application interdependencies, which normally reside on different servers, including web servers, database servers, enterprise service bus, et cetera, up to your presentation layer before we start moving stuff around. Normally, the reason why we use these tools is to understand what assets we have, where they're deployed, and how they enter and operate before we decide to go move something from point A to point B. The solution is going to allow me to establish a wave or migration plan where you have different waves of migration and then you actually have move groups to try and get your application moved from A to B seamlessly. A to B could be on-premise to on-premise. It could be on-premise to cloud. Et cetera. The solution can tell me what components can I deploy, for example, into a cloud space, without having to refactor my applications since that can be quite time-consuming and costly.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"With Dynatrace, we have synthetic checks and real-user monitoring of all of our websites, places where members and providers can interact with us over the web. We monitor the response times of those with Dynatrace, and it's all integrated into one place."
"The most valuable feature is the 360-degree view for monitoring, infrastructure, and application worlds."
"We purchased some coaching sessions and utilized those, which were very useful."
"Great tool for deep diving into performance data and tracking issues through all the connected systems to better diagnose and pinpoint the real issues."
"The product installs quickly and immediately. It begins to learn the architecture of the systems which need to be monitored. It then learns what “normal” looks like, so there really is no need for manual configuration."
"I like the PurePaths dashlet the most. This is mostly because as soon I open the PurePaths dashlet and sort by response time, there is the problem. Every time."
"The real-time monitoring, which we are getting, is amazing."
"Dynatrace has an auto-baseline and uses AI to monitor the performance of each API. The response time is related to the baseline."
"This solution is more applications reference architecture focused. Its benefit is that it specializes in that space."
"The most valuable features are security detections, perimeter detection, dashboards, and alerts."
"There are many valuable features in this product, but probably the biggest is the customization capability it has."
"The most valuable feature is the way it handles data, from Layer 2 up to Layer 7. We can see everything that happens in the network."
"Not only can you look at the protocol import level. It also has a live PCAP analysis."
"Wire data analytics."
 

Cons

"In the new Dynatrace solution, support for legacy applications is still not there. ​"
"Some of the analytics that you get in, e.g., a waterfall analysis of a web page could be clearer. A lot of that is not directly attributable to Dynatrace. Sometimes a vendor will implement a tag or JavaScript plugin that's named something entirely different than what it does. This makes it difficult to track that from the waterfall list, figure out where exactly that component is, and dig more into what it's doing. Dynatrace could probably improve a bit on that waterfall layout to make it clearer as to what exactly is there. It does a wonderful job of telling you what loads and when, but it could be improved in terms of telling me what exactly it is loading."
"Adding people to alerts has not been very intuitive. That's really my only negative feedback."
"Enterprise application monitoring for synthetic, as is, only captures http/https transactions."
"Improvements in Synthetic monitoring would be great. Certain features of thick client, if available in the web interface, would also be a great improvement."
"The licensing part is complicated or not transparent. It is very difficult to assess the number of licenses for a prospect. You have to do a PoC, and calculating the number of licenses for two years or three years is sometimes very difficult. It also depends on each case. There are multiple types of licenses. Sometimes, you need only one of them, and sometimes, you need all of them. This is an area for improvement."
"For a new user of Dynatrace, the tool is not easy to understand, so this is an area for improvement. Before using it, you need to learn from an expert."
"They seriously have to improve their Web UI dashboard configuration and SSL timeouts. Their Web UI dashboards are very slow."
"I would improve the Rule-Based Access Control (RBAC) by providing granular access control to the data."
"We'd like to see a local presence within the region in order to have seamless service whether it's the support, the implementation, or professional services."
"Network visibility is something that needs to be improved."
"This solution would be improved if it had the ability to retain data longer."
"They have a new solution, ExtraHop Reveal(x), and I think it needs improvement."
"They either have to go broad or decide what their bread and butter is and get really good at that."
 

Pricing and Cost Advice

"The price of the solution is expensive."
"The solution is not cheap."
"Decodes on less used/popular protocols are available, but they should be included. Additional investment should not be required."
"We found a tool that can be utilized by testing, DevOps, marketing, software engineering, and monitoring. Before, we always had everybody doing their own thing. Now, everybody's utilizing one tool, which is huge. That is a huge savings."
"The cost is somewhat high."
"I have not been able to observe more than 1% overhead, despite Dynatrace saying that it can be slightly higher in some situations."
"From what I have heard in the company, Dynatrace is expensive."
"It is quite expensive for startups."
"The pricing is higher than other solutions, but with such good features, I think it's worth it."
"The pricing is fair considering the value provided."
"The price of this solution for our environment is about £650,000 ($855,000 USD) for three years."
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Top Industries

By visitors reading reviews
Educational Organization
35%
Financial Services Firm
17%
Computer Software Company
7%
Manufacturing Company
6%
Educational Organization
59%
Financial Services Firm
10%
Computer Software Company
5%
Manufacturing Company
3%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not f...
What cloud monitoring software did you choose and why?
While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything els...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about ExtraHop Reveal(x) for IT Operations?
This solution is more applications reference architecture focused. Its benefit is that it specializes in that space.
What needs improvement with ExtraHop Reveal(x) for IT Operations?
What they can improve would be building a broader reach in terms of capabilities. At the same time, there are other tools on the market that could augment their offering. They either have to go bro...
 

Overview

 

Sample Customers

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express
Alaska Airlines, bet365, Concur, McKesson, Microsoft, Morgan Stanley, Practice Fusion, Seattle Children's Hospital, Steward Health Care System
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability. Updated: December 2024.
831,265 professionals have used our research since 2012.