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Dynatrace vs Prometheus-AI Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 28, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.0
Dynatrace enhances efficiency and stability, offering time and cost savings, ultimately delivering significant ROI despite its high cost.
Sentiment score
8.5
Prometheus is a free, efficient monitoring tool that saves time and money compared to AWS services, offering significant returns.
Using Dynatrace directly improved application uptime and reduced customer impacting incidents.
senior DevOps engineer at a tech services company with 10,001+ employees
ROI is hard to specify; however, incidents like impending ransomware attacks highlight its value, though those are exceptional events.
Enterprise Architect at DXC Technology
Save money by identifying problems, thereby reducing monetary losses on their application side.
Technical Manager, Consulting at PT. Mitra Integrasi Informatika
Using open-source Prometheus saves me money compared to AWS native services.
Senior DevOps Engineer at Alibaba Group
 

Customer Service

Sentiment score
7.1
Dynatrace's customer service is friendly and responsive, though some highlight inconsistent service levels and suggest faster response times.
Sentiment score
4.0
Prometheus-AI Platform support relies on documentation and an active open source community, utilizing forums and internal company resources.
They have a good reputation, and the support is commendable.
Enterprise Architect at DXC Technology
The technical support from Dynatrace is excellent.
System Administrator at a manufacturing company with 10,001+ employees
Whenever we faced any issues, we could get timely resolution from their support.
senior DevOps engineer at a tech services company with 10,001+ employees
Prometheus does not offer traditional technical support.
Senior DevOps Engineer at Alibaba Group
 

Scalability Issues

Sentiment score
7.3
Dynatrace is praised for scalability, efficiently managing large data volumes, though some note increased costs as scale grows.
Sentiment score
6.9
Prometheus-AI Platform excels in scalability, widely used across industries with streamlined maintenance and seamless integration enhancing enterprise performance.
If it's an enterprise, increasing the number of instances doesn’t pose problems.
Enterprise Architect at DXC Technology
It is a powerful tool and helped us to reduce customer downtime and increase work efficiency.
senior DevOps engineer at a tech services company with 10,001+ employees
The scalability of Dynatrace is very significant, especially considering the current improvements in their features.
Technical Manager, Consulting at PT. Mitra Integrasi Informatika
Prometheus is scalable, with a rating of ten out of ten.
Senior DevOps Engineer at Alibaba Group
 

Stability Issues

Sentiment score
7.6
Dynatrace is highly stable and reliable, with resolved early issues and praised for consistent uptime and robust performance.
Sentiment score
8.9
Prometheus-AI Platform is praised for stability and versatility in deployment, despite occasional minor performance issues from external factors.
Generally, all are stable at ninety-nine point nine nine percent, but if the underlying infrastructure is not deployed correctly, stability may be problematic.
Enterprise Architect at DXC Technology
There have been no stability issues with Dynatrace.
System Administrator at a manufacturing company with 10,001+ employees
Dynatrace is a SaaS product with frequent agent management updates.
Principal Consultant at a tech consulting company with 11-50 employees
Deploying it on multiple instances or using Kubernetes for automatic management has enhanced its stability.
Senior DevOps Engineer at Alibaba Group
 

Room For Improvement

Users desire intuitive interfaces, cost-effective licensing, seamless integration, and improved AI insights, support, and cloud interoperability in Dynatrace.
Prometheus-AI requires improvements in query language, user interface, scalability, integration, error handling, affordability, and ease of use.
The definition of enterprise is loosely used, however, from a holistic security perspective, including infrastructure, network, ports, software, applications, transactions, and databases, there are areas lacking, especially in network monitoring tools.
Enterprise Architect at DXC Technology
I'm specifically looking at AIOps and how we can monitor AIOps-related things, considering we have LLMs and all that stuff.
Performance Architect at a tech vendor with 5,001-10,000 employees
They have been the pioneers from inception, and they remain at the top of the Gartner chart.
Technical Associate at a manufacturing company with 10,001+ employees
 

Setup Cost

Dynatrace's advanced features are valued despite high costs, benefiting from cloud integration and robust monitoring with recommended training and support.
Prometheus-AI Platform offers an affordable open-source monitoring solution, with options for managed services at extra costs.
Dynatrace is known to be costly, which delayed its integration into our system.
System Administrator at a manufacturing company with 10,001+ employees
If setting up in a large scale environment, it is overwhelming because it is expensive.
senior DevOps engineer at a tech services company with 10,001+ employees
The cost can be controlled from our side, and it is very transparent with Dynatrace regarding DPS and licensing.
Technical Manager, Consulting at PT. Mitra Integrasi Informatika
Prometheus is cost-effective for me as it is free.
Senior DevOps Engineer at Alibaba Group
 

Valuable Features

Dynatrace delivers real-time insights, user experience monitoring, and AI-driven solutions for efficient performance tracking and issue resolution.
Prometheus-AI Platform provides scalable, customizable monitoring with extensive integrations, fast storage, and reliable dashboards, supported by a strong community.
The integration with Power BI for generating detailed reports is a standout feature.
System Administrator at a manufacturing company with 10,001+ employees
Dynatrace's AI-driven Davis engine absolutely helps identify performance issues by showing root cause analysis for us up to 200%; whatever is integrated, if it is visible, it can stitch and show.
Technical Associate at a manufacturing company with 10,001+ employees
Dynatrace links compute with services and services with code and other components.
Principal Consultant at a tech consulting company with 11-50 employees
It allows me to save money by avoiding costs associated with AWS native services like CloudWatch or Amazon Prometheus.
Senior DevOps Engineer at Alibaba Group
 

Categories and Ranking

Dynatrace
Average Rating
8.8
Reviews Sentiment
7.0
Number of Reviews
357
Ranking in other categories
Application Performance Monitoring (APM) and Observability (2nd), Log Management (6th), Mobile APM (2nd), Container Monitoring (1st), AIOps (2nd), AI Observability (4th)
Prometheus-AI Platform
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
34
Ranking in other categories
Data Scrubbing Software (3rd), ERP (10th), Enterprise Asset Management (EAM) (2nd)
 

Mindshare comparison

Dynatrace and Prometheus-AI Platform aren’t in the same category and serve different purposes. Dynatrace is designed for Application Performance Monitoring (APM) and Observability and holds a mindshare of 6.6%, down 11.4% compared to last year.
Prometheus-AI Platform, on the other hand, focuses on Enterprise Asset Management (EAM), holds 1.8% mindshare.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
Dynatrace6.6%
Datadog5.5%
New Relic4.1%
Other83.8%
Application Performance Monitoring (APM) and Observability
Enterprise Asset Management (EAM) Market Share Distribution
ProductMarket Share (%)
Prometheus-AI Platform1.8%
IBM Maximo16.0%
Oracle Enterprise Asset Management7.8%
Other74.4%
Enterprise Asset Management (EAM)
 

Featured Reviews

Manish Indupuri - PeerSpot reviewer
senior DevOps engineer at a tech services company with 10,001+ employees
AI-driven insights have reduced downtime and improved cross-team collaboration
We encountered some challenges while using Dynatrace. Although the initial setup was smooth, fine-tuning alert thresholds and custom metrics took some time. Another challenge was that Dynatrace charges based on host units, so we had to carefully plan our agent deployments. The licensing model is expensive. Additionally, the complexity of setup is an issue. While OneAgent and auto-discover services are powerful, the setup is more complex compared to other tools such as Prometheus and Grafana. These integrations are simple and basic, but Dynatrace setup requires more complexity based on the environment. For new users wanting to use Dynatrace, it is difficult. However, the AI-related solutions and metrics took us to the next level for identifying and fixing things. Dynatrace requires an agent for operation. OneAgent is powerful, but it is also resource-heavy. On lightweight nodes or older systems, the agent can slightly impact performance. If Dynatrace could implement a lightweight agent behavior, we could make things faster. Additionally, if Dynatrace could add a long-term retention policy so that we could store more data and find fine-grained details, that would help us. While Dynatrace managed edition supports on-premises deployment, the SaaS version depends on cloud connectivity. For highly regulated or air-gapped environments, setup and updates can be challenging. Although the initial setup is smooth, if someone wants to fine-tune it and fully understand the tool end-to-end, it could be tricky.
MuhammadAzhar Khan - PeerSpot reviewer
Senior DevOps Engineer at Alibaba Group
Free to use and provides valuable monitoring capabilities
Prometheus is a scalable and flexible tool that I can deploy on any cloud platform. It is free to use and provides valuable monitoring capabilities. It allows me to save money by avoiding costs associated with AWS native services like CloudWatch or Amazon Prometheus. The ability to deploy on any cloud platform or environment, including Kubernetes, is a major advantage.
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Top Industries

By visitors reading reviews
Financial Services Firm
23%
Computer Software Company
9%
Manufacturing Company
8%
Government
6%
Financial Services Firm
21%
Computer Software Company
13%
Manufacturing Company
7%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business78
Midsize Enterprise50
Large Enterprise297
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise8
Large Enterprise13
 

Questions from the Community

Any advice about APM solutions?
The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not f...
What cloud monitoring software did you choose and why?
While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything els...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about Prometheus?
The most valuable feature of Prometheus is its ability to collect metrics.
What is your experience regarding pricing and costs for Prometheus?
Prometheus is cost-effective for me as it is free. Using cloud-native alternatives like Amazon Prometheus would incur charges.
What is your primary use case for Prometheus?
I use Prometheus for monitoring purposes in IT infrastructure. It is particularly useful for environments using Kubernetes, as it monitors ports, containers, instances, and applications effectively.
 

Also Known As

No data available
Utopia Data Quality
 

Overview

 

Sample Customers

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express
Harley-Davidson Motor Company, Roche Diagnostics Corporation, Harman International Industries Inc., Hilmar Cheese Company, International Rectifier Corporation, Electrolux USA, GE Fanuc Intelligent Platforms, Rio Tinto Limited, Pertamina Pusat, Petrofac International Ltd, Cintas Corporation, Diyar United Company, Nortel Networks, Verizon
Find out what your peers are saying about Dynatrace vs. Prometheus-AI Platform and other solutions. Updated: September 2025.
879,711 professionals have used our research since 2012.