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Eaton UPS vs Tripplite SmartPro comparison

 

Categories and Ranking

Eaton UPS
Ranking in Data Center Power Solutions
1st
Average Rating
9.0
Number of Reviews
14
Ranking in other categories
No ranking in other categories
Tripplite SmartPro
Ranking in Data Center Power Solutions
7th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Data Center Power Solutions category, the mindshare of Eaton UPS is 37.0%, up from 36.0% compared to the previous year. The mindshare of Tripplite SmartPro is 1.6%, down from 3.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Data Center Power Solutions
 

Featured Reviews

RP
Feb 3, 2020
Company value is more than the product. It is their people Eaton's great product and people keep bringing me back
The biggest improvement I would like to see is the remote monitoring and management. All the interfaces should match. The unit touch screen, Web interface, and other remote options should provide the same information and it can never be enough! Presently the touch screens and web based interfaces look and function differently. I want to know what this unit is doing. I want to be able to track and trend the data. . The only other features I would like to see are technology improvements, which they're doing anyway. At what point do you go to transformerless? At what point do you have better caps? UPS operate in a simple matter. improvements in software, contactors, coupled with transformerless and Lithium-Ion are disruptive technologies. All the vendors are doing it and making it available. From an improvement perspective, they're on the right path. There isn't anything major that I can jump up and say, "I wish you would do this better." On the single-phase units, I'd like to see ESS and Lithium-Ion through the produce line down to the 50k units. These are coming!
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pricing and Cost Advice

"When you bid them out, they're all within a single-digit percentage point of each other... The cost of Eaton's service is competitive because we bid it out. I bid the service for all my units on campus: APCs, Lieberts, Eatons, because we've got a big hodgepodge of everything. Eaton won on price."
"They are around $50,000 to $70,000 depending on the options and the modules that we get."
"It saves our company money. Because if there is an outage, it is approximately $1 million a minute for an outage. Since we are a very large credit union, outages would be very expensive for us."
"For our used case, 12kW is good. It has worked very well for us. They can be a lot bigger and they can be smaller, but the 12kW seems to be just about right for us. It has a good price point."
"It is an expensive technology. The maintenance is expensive. The batteries are expensive. Replacing those batteries is expensive as a capital cost. You have to plan for it every four to five years, but it's the cost of doing business. The cost of not having a good reliable system in place is even higher when you have catastrophic failures. I would recommend the product, but you do have to be prepared to spend some money, both on the product as well as all the environmental preparations for powering the system and cooling system."
"I have a maintenance contract with Eaton, which has been very good. The notifications that we receive, we use email to my team, and they work well."
"We use their service plan, which includes parts so we don't do the maintenance on it ourselves. We have a service plan that we use, then they do all the maintenance and periodical maintenance (PM) work. If there are any hardware failures, then they also do the work. Therefore, it's a hardware/software support contract that includes labor."
"I have mixed feelings about the pricing and licensing. I believe that when you sell a UPS, and considering the UPS is a lifeline to a lot of the major corporations, the monitoring solution should be part of the package automatically, out-the-door. If you have to raise that price on the UPS an extra $5,000, then do so at that moment. Don't have that as an extra offer after the UPS has been sold. I believe that all UPSs need to have high availability, all the latest software installed, and be ready to go out-the-door."
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Top Industries

By visitors reading reviews
Computer Software Company
11%
Manufacturing Company
11%
Government
9%
University
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Eaton UPS?
I have mixed feelings about the pricing and licensing. I believe that when you sell a UPS, and considering the UPS is a lifeline to a lot of the major corporations, the monitoring solution should b...
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Also Known As

Eaton Powerware, Powerware 9300 Series
SmartPro
 

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Overview

Information not available
 

Sample Customers

Gamatronic
WebCentrix Inc.