Everbridge IT Alerting vs IBM Tivoli NetCool OMNIbus comparison

The compared Everbridge and IBM solutions aren't in the same category. Everbridge is ranked #9 in IMS , with an average rating of 7.5, and holds a 13.5% mindshare in the category. IBM is ranked #5 in EM , with an average rating of 7.3, and holds a 7.8% mindshare. Additionally, 100% of Everbridge users are willing to recommend the solution, compared to 75% of IBM users who would recommend it.

Everbridge IT Alerting

Read 23 Everbridge IT Alerting reviews

1,057 Views
652 Comparison Views

100% willing to recommend

IBM Tivoli NetCool OMNIbus

Read 12 IBM Tivoli NetCool OMNIbus reviews

1,384 Views
621 Comparison Views

75% willing to recommend

Everbridge IT Alerting

IBM Tivoli NetCool OMNIbus

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Executive Summary

We performed a comparison between Everbridge IT Alerting and IBM Tivoli NetCool OMNIbus based on real PeerSpot user reviews.

Find out what your peers are saying about PagerDuty, Atlassian, Splunk and others in IT Alerting and Incident Management.

To learn more, read our detailed IT Alerting and Incident Management Report (Updated: October 2024).

Buyer's Guide

IT Alerting and Incident Management

October 2024

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Categories and Ranking

Everbridge IT Alerting

Average Rating

8.8

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (9th)

IBM Tivoli NetCool OMNIbus

Average Rating

7.2

Number of Reviews

Ranking in other categories

Event Monitoring (5th)

Mindshare comparison

Everbridge IT Alerting and IBM Tivoli NetCool OMNIbus aren’t in the same category and serve different purposes. Everbridge IT Alerting is designed for IT Alerting and Incident Management and holds a mindshare of 13.5%, up 8.6% compared to last year.
IBM Tivoli NetCool OMNIbus, on the other hand, focuses on Event Monitoring, holds 7.8% mindshare, down 9.7% since last year.

IT Alerting and Incident Management

Event Monitoring

Featured Reviews

Chris Quinlan

Director Of Service Operations at Finastra

Nov 11, 2019

We have seen substantial savings with its usage as it drives down our MTTR

The automated escalations are the most valuable feature. We program in our escalation chains for each individual IT group. Being able to go out and request a resource from that team, and if they don't respond, that automated escalation makes it very hands off. So, our major incident managers and our network operations center can focus more on the other work that they need to do rather than chasing down those resources. They can rest assured that somebody will be answering. Another valuable feature is the ease of integration into our ServiceNow platform, where we are doing all of our work between two teams. They are able to make requests from within the tickets that we can manage rather than having to use another portal or logging into Everbridge directly. Reliability is their biggest value.

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DimitriosArvanitakis

Senior Program / Project Manager at IT/Security Consultancy Company

Aug 28, 2024

Quality support, intuitive GUI, and helpful alerting

We use the solution for monitoring the HW and network infrastructure of several key corporate applications and network domains in an InsurTech environment. A plethora of HW and network elements are monitored, including the infrastructure of the CRM, ERP, Citrix and Cisco systems, along with the…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It just runs. I do not think we have had a single outage; nothing. There has not been a single issue with it in the time that we have had it running. It just works."

"The system has a lot of great features and they keep adding to it."

"The most valuable feature is the support calendars."

"I personally love VCC because I just think there needs to be more data to support it so we can be more proactive and easily assess the impact. So, I appreciate the visual aspect, but it has to have the data to support it. It has proved very useful, particularly because we have a GSOC that's not technically 24/7. We do have an 800 number that people call 24/7. If something happens, they can easily send Everbridge a notification to activate the team off hours. It is useful in that respect too. We use it in conjunction with teams, but off-hours and for additional people outside of the core team, we use Everbridge, which is useful."

"The response time is real-time alerting. It is very helpful, because it makes things a lot easier. All we have to do is put a circle around a geo-fence and shoot off a message."

"Valuable features include having the Calendar built in. That allows for on-call rotation to be set once and left alone. Also, Slack Integration enables us to have all the information from an incident and discussions documented through Slack, without input."

"Even in the first few months, we realized some of those benefits around shortening the time to resolution."

"The rotation and replacement options save our managers a lot of time."

More Everbridge IT Alerting pros

"It is an easy-to-use solution."

"It is customer-centric. Customers can access the event list from their location or desktop and view the event. There is no need to go and connect to any other server and run events to have a view of all the events happening in the environment. We get a good response from customers about this feature and the main architecture of NetCool. Its processing is very good. Deduplication and correlation functionalities are good in this solution as compared to other solutions. A big advantage of NetCool is that it also supports multi-layered protocols. We can receive multiple events from different protocols like UDP, HTTP, and those events can be captured in NetCool."

"The monitoring is the solution's most valuable feature."

"The most valuable feature is the event management capability."

"Probes are the best feature because they are well written which rarely requires you to write additional rules. These probes monitor activity within your environment."

"The biggest plus points for me are the configurability and scalability of the solution, as well as the multi-tenancy of the platform."

"Offers very good event/alert drill-down and statistical reporting capabilities."

"It's good for managed systems. The end query on the user interface is good. You can view lots of charts and graphs."

Cons

"An incident management feature would be nice because, as it stands now, you select different items when you're filling out a form to launch a notification. If those were more conditional it would help. Right now it just puts out whatever you put into the form, whereas, if you could specify a "yes" or "no" and it would input a different verbiage, that would be nice to have, instead of having to spell out all the verbiage."

"Their integration capabilities are still progressing, but not quite where we'd like to see them yet. They're moving there with that orchestration capability where they're seeing the potential of an API-first mentality. So instead of trying to build custom connections into everything, you open up APIs to allow other systems to talk to IT Alerting and allow IT Alerting to talk to other systems. There is room for improvement, but they get it."

"What I would like to see is vendor alerting. It's not structured to take into account that users outside of our environment, users outside of IT, may not be in the group. IBM is an outside vendor for us, and we have IBM CEs who come in on a regular basis. If there's a problem, we call those vendors in. That should be tied into the system where we can say that vendors A, B, and C have these users and we want them available to come into the office when there's an issue. We want to be able to alert them in the same way we alert internally."

"The incident templates can get complex and hard to troubleshoot, so it helps to focus on keeping it simple."

"They still have a limitation due to their partner, I believe it's Twilio, where, if you're on an incident call, there is a four-hour time limit. We often have calls that go over four hours in length so people have to drop and rejoin to reset their four-hour timer. It's a minor inconvenience, but it's not ideal."

"The company would like to have super detailed analytics, as we integrate this with our security software."

"The ability to not have to worry about the IT alerting and calendar resources. I would like it to be simpler in the sense of a different cost structure."

"I would like to have a little bit more flexibility in the member portal."

More Everbridge IT Alerting cons

"They could enhance the visibility to give us a unified view of our entire IT infrastructure."

"The solution needs to invest in the development of a knowledge base and use of AI services for providing event resolution and intervention directions."

"Its integration could be better. They should provide an easier integration for all the monitoring stuff, and it will make things easier for us. Currently, there is a complexity in integrating it with a vendor application, and we have to use another tool to integrate it with a vendor application. To integrate some applications with NetCool, I need to install an IBM tool on top of it. It would be good if they can provide an API or any kind of interface that we can leverage while developing a new protocol interface or application. We should be able to use an API or interface with NetCool. Its GUI can also be better. As compared to other tools, it is not user friendly, and it is not easy to do stuff through GUI. Whenever we do anything on the GUI, it takes time. They need to focus on the GUI part, especially the dashboard. They should focus on how users can effectively drill down from one box to another. The visual appeal of the dashboard is as important as the data and functionality."

"There should be an easier-to-understand model, more of a flat-structured model rather than different tiers of licenses which complicates licensing."

"The cost of the product is quite high. They should work to adjust their pricing models."

"Its technical support team takes longer to reply."

"The web portal and typical event controls are a little outdated."

"I would like for the next release to be more user-friendly and out of date. The next release should focus on the cloud, AI, and ML technologies."

Pricing and Cost Advice

"The pricing was under $25 a month per user. We had about 1,000 defined users."

"They are one of the top three most expensive products. I also understand if you are going to use them for IT alerting, it is worth it. They are competitively priced, but the IT alerting is the differentiator. The way that they market it and push it out. That is their premier function."

"Their pricing is a good value and very reasonable. They are very upfront about their pricing. There is nothing confusing about it."

"The current pricing model is adequate. We feel that the pricing model for our IT Alerting solution is competitive with similar solutions on the market."

"We thought the base product was pretty reasonable. It can pricey once you start adding stuff on."

"Everbridge IT Alerting is a cost-efficient solution."

"This product has helped us save $200,000 from being able to get rid of vendors and consolidate functionalities to doing incident reporting."

"For us, the pricing is a good value. I can't say whether or not their list pricing looks favorable to everyone who's checking, but I can say that the process of sourcing and procurement with them was very professional, comfortable, and friendly. The negotiations were done well on both sides, and in the end, I'd say the price was very effective... I think that people will find that Everbridge is a great listener and is willing to meet in the middle."

More Everbridge IT Alerting pricing and cost advice

"It is a costly solution."

"Its license cost is a little bit more than other solutions. Our customers expect a standard market price that is comparative to other products. For each and every NetCool OMNIbus component, we have to purchase a separate license. These components are not free with the product."

"You have to have the right level of budget to afford this solution."

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Financial Services Firm

14%

Healthcare Company

10%

Government

10%

Financial Services Firm

27%

Computer Software Company

14%

Manufacturing Company

Energy/Utilities Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Everbridge IT Alerting?

It's mainly for mass notification and pooling of contacts. Pooling of customers is valuable.

See all answers

What is your experience regarding pricing and costs for Everbridge IT Alerting?

Everbridge IT Alerting is a cost-efficient solution.

See all answers

What needs improvement with Everbridge IT Alerting?

The solution's non-targeted communication with external parties could be enhanced.

See all answers

What do you like most about IBM Tivoli NetCool OMNIbus?

The biggest plus points for me are the configurability and scalability of the solution, as well as the multi-tenancy of the platform.

See all answers

What is your experience regarding pricing and costs for IBM Tivoli NetCool OMNIbus?

If the various HW elements are from the same vendor, a monitoring solution provided by that vendor or its partners will potentially result in lower licensing and operational costs. Moreover, for ve...

See all answers

What needs improvement with IBM Tivoli NetCool OMNIbus?

The solution needs to invest in the development of a knowledge base and use of AI services for providing event resolution and intervention directions based on: - The HW vendor - The alert type - Th...

See all answers

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Product Reports

Buyer's Guide

Everbridge IT Alerting

November 2024

Download Everbridge IT Alerting product report

Buyer's Guide

IBM Tivoli NetCool OMNIbus

October 2024

Download IBM Tivoli NetCool OMNIbus product report

Also Known As

No data available

Tivoli NetCool OMNIbus

Learn More

Everbridge

IBM

Overview

Everbridge IT Alerting is a closed-loop cyber security and incident response automation solution that helps organizations respond to IT Incidents faster and improve teams’ response performance by automating communication, collaboration, and orchestration processes for ServiceOps, IT Security Ops, DevOps, and Disaster Recovery Ops. As a FedRamp-certified solution, IT Alerting capabilities include in-depth scheduling/calendars, interactive & analytical reporting, on-call scheduling, automated escalation, response workflow automation, recording, and much more. The solution is offered as a cloud service based on the secure, highly available, resilient, and globally scalable Everbridge CEM platform.

Learn why 5,400+ enterprise customers trust Everbridge (NASDAQ (EVBG)) with their IT Response Automation Management and IT Alerting solutions; visit ITAlerting.com to learn more or request a demo.

Need Integration with your ITOM, ITSM, SIEM tools?

Plug Everbridge IT Alerting directly into your ITOM, ITSM, SIEM, IT Monitoring tools including ServiceNow or BMC Remedy with our certified, two-way integrations and automatically contact the on-call IT team members, launch conference bridges and automatically escalate to the senior personnel in case of major IT incidents.

Tivoli Netcool OMNIbus provides near real-time service assurance for business infrastructure, applications, servers, network devices and protocols, Internet protocols, storage and security devices.

Sample Customers

Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay

Consolidated Communications, €sterreichische Bundesbahnen (€BB), Capgemini

Buyer's Guide

IT Alerting and Incident Management

October 2024

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