Folder HelpDesk vs Samanage comparison

Biz Solutions 365 and SolarWinds are both solutions in the Help Desk Software category. Biz Solutions 365 is ranked #64, while SolarWinds is ranked #21 with an average rating of 8.0. Biz Solutions 365 holds a 0.0% mindshare in HDS, compared to SolarWinds’s 1.1% mindshare. Additionally, 100% of SolarWinds users are willing to recommend the solution.

Folder HelpDesk

26 Views
6 Comparison Views

Samanage

Read 3 Samanage reviews

363 Views
238 Comparison Views

100% willing to recommend

Folder HelpDesk

Samanage

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Folder HelpDesk and Samanage based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software.

To learn more, read our detailed Help Desk Software Report (Updated: April 2025).

Buyer's Guide

Help Desk Software

April 2025

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Helped 849,190 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Folder HelpDesk

Ranking in Help Desk Software

64th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Samanage

Ranking in Help Desk Software

21st

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Asset Management (14th), IT Service Management (ITSM) (19th), License Management (12th)

Mindshare comparison

As of April 2025, in the Help Desk Software category, the mindshare of Folder HelpDesk is 0.0%, up from 0.0% compared to the previous year. The mindshare of Samanage is 1.1%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

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Moldir Shynggys

Application Security Analyst at a tech services company with 51-200 employees

Great filtering feature and a good analytics dashboard

Samanage is our ticketing system and users email us with their issues which we're then able to prioritize. We are customers of Samanage The best feature of Samanage is filtering. It also allows us to create a solution for recurring issues. It's like having a stack overflow in the company. I like…

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Top Industries

By visitors reading reviews

No data available

Construction Company

14%

Manufacturing Company

10%

Financial Services Firm

Real Estate/Law Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about Samanage?

The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.

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What needs improvement with Samanage?

We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate o...

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What is your primary use case for Samanage?

I use it for incident recording based on your inventory.

See all answers

Comparisons

No data available

ServiceNow vs Samanage

Compared 83% of the time

SolarWinds Service Desk vs Samanage

Compared 17% of the time

More Samanage Competitors

Product Reports

Buyer's Guide

Help Desk Software

April 2025

Download Folder HelpDesk product report

Buyer's Guide

Help Desk Software

April 2025

Download Samanage product report

Overview

Folder HelpDesk gives you a user friendly and efficient Outlook-based solution for helpdesk, customer support and issue tracking. With Folder HelpDesk you will never more be overwhelmed by requests!

Biz Solutions 365

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "

SolarWinds

Sample Customers

Information Not Available

SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: April 2025.

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849,190 professionals have used our research since 2012.

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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.