Teradata and Freshdesk operate in different domains, with Teradata focusing on data analytics and Freshdesk on customer support solutions. Teradata holds an advantage in handling extensive data processing due to its robust architecture, while Freshdesk excels in user-friendly ticketing and automation.
Features: Teradata stands out with its parallel processing capabilities, smart optimizers, and comprehensive in-database analytics framework, making it adept at handling large volumes of data efficiently. Freshdesk offers customizable ticket management, automation tools, and seamless integration options, which simplify communication and enhance customer service experiences.
Room for Improvement: Teradata faces challenges with high costs, difficulty in adapting to cloud environments, and the need for improved integration with unstructured data. Freshdesk could benefit from enhanced integration capabilities, a more intuitive interface, and incorporating translation services in its chat features to better serve diverse customer bases.
Ease of Deployment and Customer Service: Teradata primarily deploys on-premises and private cloud but is working on improving cloud offerings, with generally well-rated technical support, though response times may lag. Freshdesk is easily deployed in the public cloud offering quick installations and user-friendly customer service, with high satisfaction ratings for speed and flexibility.
Pricing and ROI: Teradata is known for being expensive but justifies costs with high ROI for large-scale data analytics, potentially deterring smaller businesses. Freshdesk is viewed as a more cost-effective solution for small to medium enterprises, offering straightforward pricing and significant value, especially in comparison to other premium solutions like ServiceNow and JIRA.
We have not needed to contact technical support, as Freshdesk has met our needs efficiently.
The technical support from Teradata is quite advanced.
Customer support is very good, rated eight out of ten under our essential agreement.
Additional features like email, WhatsApp, and SMS ticketing, along with Slack integration, can be enabled as required.
This expansion can occur without incurring downtime or taking systems offline.
Scalability is complex as you need to purchase a license and coordinate with Teradata for additional disk space and CPU.
I find the stability to be almost a ten out of ten.
The workload management and software maturity provide a reliable system.
Currently, some features like SMS or WhatsApp integration are only available to larger user groups, but even smaller teams should have access based on their specific needs.
Unlike SQL and Oracle, which have in-built replication capabilities, we don't have similar functionality with Teradata.
Our organization pays about 200,000 Indian rupees per year for the license.
Initially, it may seem expensive compared to similar cloud databases, however, it offers significant value in performance, stability, and overall output once in use.
Teradata is much more expensive than SQL, which is well-performed and cheaper.
The auto-assignment feature is particularly valuable as it alleviates the administrative task of manually checking for available engineers to assign tickets.
The data mover is valuable over the last two years as it allows us to achieve data replication to our disaster recovery systems.
Freshdesk is a cloud-based customer support solution that provides organizations with the features necessary to effectively streamline their support processes. This includes powerful multichannel capability, integrated game mechanics, smart automations, and more.
The solution is designed to automate agent workflows and resolve routine questions using AI and bots. Freshdesk allows managers to prioritize, categorize, and assign tickets to their agents, making it easy for them to collaborate and quickly respond to customers.
Freshdesk Features and Benefits
Some of the solution's top features and benefits include:
Reviews from Real Users
Freshdesk stands out among its competitors for a number of reasons. Two major ones are its effective ticketing system and its intuitive interface.
Deepak B., an application manager, writes, “Freshdesk has allowed us to measure and track the response and resolution time of tickets which has been reduced from seven to eight hours down to 30 minutes to one hour. This information is valuable for board meetings.”
Teradata is a scalable data analytics platform designed to meet enterprise demands for large-scale data management and processing, focusing on performance, scalability, and security for complex query executions.
As a leading data warehousing solution, Teradata integrates advanced analytics enabling organizations to derive insights from massive datasets. It supports high-volume data workloads with its architecture optimized for analytical queries. Users benefit from its robust scalability, allowing seamless expansion as data grows. Teradata's SQL engine is compatible with a wide range of data types, ensuring flexibility in data analysis. With advanced security measures, it protects sensitive data across various environments, providing peace of mind to users handling critical information.
What are the most important features of Teradata?Teradata is widely used in industries like finance, telecommunications, and healthcare, where data-driven decisions are critical. Companies leverage its robust analytics capabilities to enhance customer experiences, streamline operations, and ensure compliance with regulatory requirements. In these sectors, quick access to data insights can significantly impact competitive advantage.
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