ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
It has a higher cost compared to local/regional solutions.
It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.
It has a higher cost compared to local/regional solutions.
It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.
Jira is a powerful cloud- and subscription-based application lifecycle and issue management solution. It is designed to aid users both in project management and in resolving any issues that arise at any point in the software development process. It is especially concerned with easing the ability of developers to collaborate.
It is very cheap if you forego the local instance and stick to the cloud.
The licensing model is annoying. They nickel and dime you.
It is very cheap if you forego the local instance and stick to the cloud.
The licensing model is annoying. They nickel and dime you.
Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.
We have to buy a separate license in order to implement the social listening feature.
It's kind of pricey. It's about $50 or $60 per user.
We have to buy a separate license in order to implement the social listening feature.
It's kind of pricey. It's about $50 or $60 per user.
JIRA Service Management is Atlassian’s IT service management (ITSM) solution. It unlocks all teams at high velocity by:
JIRA Service Desk has different pricing as it is based on agents. On average, the price is about $300 per agent.
Do not forget to calculate add-on costs. These cost a percentage of the JIRA purchasing costs and are based on the number of JIRA users.
JIRA Service Desk has different pricing as it is based on agents. On average, the price is about $300 per agent.
Do not forget to calculate add-on costs. These cost a percentage of the JIRA purchasing costs and are based on the number of JIRA users.
BMC Helix ITSM is a cutting-edge IT service management platform that leads the service management industry. It is built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. This platform leverages artificial intelligence to automate and streamline various service management processes. In doing so, it will ultimately make your organization more efficient. This simple-to-use platform is capable of handling even your organization’s most advanced management requirements.
It is costly, but it is well worth it.
Please always get the latest quote from a BMC partner or from BMC. Check for the latest offerings.
It is costly, but it is well worth it.
Please always get the latest quote from a BMC partner or from BMC. Check for the latest offerings.
Salesforce Marketing Cloud is a comprehensive marketing automation platform that enables businesses to create personalized and targeted marketing campaigns across multiple channels.
Its licensing is on an annual basis. Customers are okay with its licensing cost, and they don't find it expensive.
The licensing cost for the solution is on a yearly basis.
Its licensing is on an annual basis. Customers are okay with its licensing cost, and they don't find it expensive.
The licensing cost for the solution is on a yearly basis.
Project management is easy with Atlassian's Confluence as your single source of truth. It integrates with JIRA so you can easily add context to your projects in one central location. Create and track issues & product requirements, publish release reports, track release progress, and more when you connect Confluence and JIRA. Confluence allows you to create, share, evolve, and capture your team's project documentation so you can collaborate better, smarter, and as a team.
For us, it's free to use. We don't pay any licensing.
When you purchase this solution you get some support.
For us, it's free to use. We don't pay any licensing.
When you purchase this solution you get some support.
IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.
IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.
It is better to buy implementation services from IFS than from partners
Licensing is on an annual basis, with no additional costs.
It is better to buy implementation services from IFS than from partners
Licensing is on an annual basis, with no additional costs.
ManageEngine ServiceDesk Plus (MSP) is a comprehensive help desk tool that has built-in asset and project management. MSP can be deployed in the cloud or on premises. The solution enables its users to track configuration changes, map relationships, and view graphical displays of data for more informed decision making.
The prices are attractive. Customer can use a subscription if they do not have enough budget.
For our 500 assets that are using the professional version of the solution, we pay somewhere between $4,000 and $5,000 per year.
The prices are attractive. Customer can use a subscription if they do not have enough budget.
For our 500 assets that are using the professional version of the solution, we pay somewhere between $4,000 and $5,000 per year.
Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.
We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents.
The price is very competitive.
We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents.
The price is very competitive.
The product is free! Get it now.
It's free.
The product is free! Get it now.
It's free.
This is definitely an expensive product compared to others on the market.
Licensing fees are on the higher end and I rate them an eight out of ten.
This is definitely an expensive product compared to others on the market.
Licensing fees are on the higher end and I rate them an eight out of ten.
With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.
For what it does, it's quite cheap.
The solution costs INR 8400 per user.
For what it does, it's quite cheap.
The solution costs INR 8400 per user.
Compared to other products in this segment, I think that they are priced well and not too expensive.
The solution is inexpensive compared to competitors.
Compared to other products in this segment, I think that they are priced well and not too expensive.
The solution is inexpensive compared to competitors.
Sprinklr is an established customer experience platform (CMX) used by many well-known business giants to advertise, market, and research. Sprinklr understands the needs of customers for a unified experience and provides them with modern research, modern care, modern marketing and advertising, and social engagement and sales, helping companies improve their reach as well as their ROI.
SolarWinds Web Help Desk simplifies service management with unified ticketing, asset, knowledge, and change management. Key features include:
They charge by the technician. It costs $117 per technician per year.
When you compare with ManageEngine and ServiceNow, SolarWinds is reasonable.
They charge by the technician. It costs $117 per technician per year.
When you compare with ManageEngine and ServiceNow, SolarWinds is reasonable.
Offered in both cloud and on-premise versions, SysAid is a globally-adopted IT Service Management (ITSM) solution that combines all the essential capabilities in one, feature-rich tool. From traditional ticket management to asset management, SysAid allows administrators to monitor and manage tasks in one platform, so they can deliver fast and comprehensive support from a single view. Available in 42 languages, SysAid serves over 10,000 customers across 140 countries, spanning all industries and sizes.
The pricing of SysAid is less than its competitors.
SysAid is a good solution, especially from a pricing perspective.
The pricing of SysAid is less than its competitors.
SysAid is a good solution, especially from a pricing perspective.
Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.
Don't get scared of the price tag because it's definitely worth it.
I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market.
Don't get scared of the price tag because it's definitely worth it.
I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market.
Cost was on par with other service desk products, and well below Remedy, while still being a BMC product.
Our costs are well over $250,000.
Cost was on par with other service desk products, and well below Remedy, while still being a BMC product.
Our costs are well over $250,000.
Document360 helps your team create, collaborate, and publish a self-service knowledge base for your software with ease. You can set up an internal knowledge base by gathering institutional knowledge and storing it centrally that can be accessed by the employees across the organization. No that it is limited for internal use, you can also create a public-facing help center and customer service portal. Having a customer-centric knowledge base helps you to improve efficiency of your support team and concentrate only on the queries that require agent attention and FAQs can be supported to self-service portal.
Document360 also offers an API documentation feature, for developers to create high-quality API docs and stay up-to-date.
Resolve more support requests faster by enabling servicecamp’s full-featured service desk within TeamViewer’s remote access and control platform.
Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2020. LiveAgent boasts the fastest chat widget on the market and has over 150M end-users worldwide. LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. LiveAgent has over 179+ helpful features such as advanced automation features, rules, tags, and 40+ integrations.
Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. Start your free 14-day trial today, no credit card required.
BoldDesk is a cloud-based, modern help desk ticketing software for serving a wide range of customer support activities. You can organize support requests, collaborate with customers and teammates, automate repetitive tasks, and improve overall customer experience.
Cisco Webex Experience Management is a comprehensive solution designed to help organizations enhance customer experiences. Its primary use case is to collect and analyze customer feedback across various touchpoints, such as surveys, social media, and online reviews.
The most valuable functionality of Cisco Webex Experience Management is its ability to provide real-time insights and actionable recommendations. It leverages advanced analytics and AI to identify trends, sentiments, and customer preferences. This enables organizations to make data-driven decisions and improve their products, services, and overall customer satisfaction.
By capturing and analyzing customer feedback, Cisco Webex Experience Management helps organizations understand their customers better. It allows them to identify areas of improvement, address customer pain points, and deliver personalized experiences. This ultimately leads to increased customer loyalty, higher customer retention rates, and improved brand reputation.
Moreover, Cisco Webex Experience Management enables organizations to engage with customers proactively. It provides tools for targeted surveys, sentiment analysis, and social media monitoring. This helps organizations identify potential issues before they escalate and allows them to respond promptly, ensuring customer satisfaction.
The platform is expensive.
The platform is expensive.
