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Document360 vs Freshdesk comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Document360
Ranking in Knowledge Management Software
7th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
API Management (55th)
Freshdesk
Ranking in Knowledge Management Software
4th
Average Rating
8.2
Reviews Sentiment
7.5
Number of Reviews
29
Ranking in other categories
Customer Experience Management (6th), Field Service Management (3rd), Help Desk Software (9th)
 

Mindshare comparison

As of December 2024, in the Knowledge Management Software category, the mindshare of Document360 is 7.0%, down from 9.6% compared to the previous year. The mindshare of Freshdesk is 7.5%, down from 9.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Knowledge Management Software
 

Featured Reviews

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Alexey Timchenko - PeerSpot reviewer
Incredibly user-friendly, flexible, and affordable
Automation and ticket routing rules in Freshdesk save us daily by streamlining routine tasks. We use reports to identify issues, allocate resources, and continuously improve our processes. It is a vital part of our daily operations, helping us stay proactive and efficient in handling various types of tickets. The reporting and analytics tools in Freshdesk are effective for measuring customer service performance. While our current subscription level has some limitations in terms of reporting, the next level provides more options. Budget constraints currently prevent us from upgrading, but the available reporting features still meet our basic needs. I highly recommend Freshdesk, especially for companies in their early stages. It is user-friendly, easy to configure, and great for those with a moderate volume of customer requests. The cost is reasonable, making it a quick and efficient solution to implement. Overall, I would rate Freshdesk as an eight out of ten.
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Top Industries

By visitors reading reviews
Computer Software Company
40%
Healthcare Company
9%
Manufacturing Company
9%
Comms Service Provider
8%
Computer Software Company
24%
Financial Services Firm
6%
Retailer
6%
Real Estate/Law Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about Freshdesk?
Freshdesk significantly improved our customer issue resolution process. We can now easily record and track all customer requests, ensuring that no tickets are lost.
What needs improvement with Freshdesk?
Freshdesk's major drawback is its limitation in integrating tools for App Store and Play Store reviews, and social channels like Twitter, which come with additional costs. Despite having third-part...
What is your primary use case for Freshdesk?
The customer's primary use case for Freshdesk is handling emails and social media queries. It is mostly used for managing transactional queries such as deposits and withdrawals. Our support team is...
 

Comparisons

No data available
 

Overview

 

Sample Customers

Monday.com, Harvard University, Microsoft, Warner Brothers, Stackify and more
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember
Find out what your peers are saying about Atlassian, Zendesk, Salesforce and others in Knowledge Management Software. Updated: December 2024.
824,067 professionals have used our research since 2012.