Find out what your peers are saying about Atlassian, Zendesk, Salesforce and others in Knowledge Management Software.
Document360 helps your team create, collaborate, and publish a self-service knowledge base for your software with ease. You can set up an internal knowledge base by gathering institutional knowledge and storing it centrally that can be accessed by the employees across the organization. No that it is limited for internal use, you can also create a public-facing help center and customer service portal. Having a customer-centric knowledge base helps you to improve efficiency of your support team and concentrate only on the queries that require agent attention and FAQs can be supported to self-service portal.
Document360 also offers an API documentation feature, for developers to create high-quality API docs and stay up-to-date.
Benefitting Features of Document360
Document360 has the ability to use in multiple Help Centers and customized landing pages to carry your brand.
There are many other outstanding features to explore. With Document360 you can build better self-service support for your employees and extend the benefits of the Help Center for your customers.
Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.
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