Their knowledge base is phenomenal. The way that it learns from our users is awesome, and responses are really awesome as well. It does a pretty good job of picking up what's needed. The knowledge bases are great.
Freshdesk enhances departmental organization and ticketing systems with seamless implementation and unique email-to-ticket features. It supports omnichannel communication via customizable apps and role-specific automation. While Freshdesk improves ticket response efficiency, users seek better technical support, reporting, and multi-assign functionality. Code-based integrations pose challenges, particularly with Azure DevOps. Freshdesk requires improved asset management, reporting, analytics, and features adaptable for any company size. Enhanced functionality is also needed for asset management and brand customization.
