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Freshdesk vs N-able MSP Manager comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Scalability Issues

No sentiment score available
Sentiment score
7.5
N-able MSP Manager excels in scalability, enabling seamless expansion for MSPs through flexible subscriptions and cloud-based infrastructure.
 

Valuable Features

No sentiment score available
No sentiment score available
N-able MSP Manager offers centralized management, real-time reporting, and seamless integration for efficient ticketing and enhanced problem-solving.
 

Stability Issues

No sentiment score available
Sentiment score
7.9
N-able MSP Manager is highly stable and reliable with minimal issues, thanks to significant infrastructure investments.
 

Room For Improvement

No sentiment score available
Sentiment score
6.6
N-able MSP Manager needs deployment simplification, better reporting, increased integration, and more EDR options for diverse organizational needs.
 

Customer Service

No sentiment score available
No sentiment score available
N-able MSP Manager support is generally satisfactory, with prompt responses and live interaction, though chat reliance can be inconvenient.
 

Categories and Ranking

Freshdesk
Ranking in Help Desk Software
8th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
28
Ranking in other categories
Customer Experience Management (5th), Field Service Management (3rd), Knowledge Management Software (4th)
N-able MSP Manager
Ranking in Help Desk Software
24th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
4
Ranking in other categories
IT Service Management (ITSM) (28th)
 

Mindshare comparison

As of November 2024, in the Help Desk Software category, the mindshare of Freshdesk is 4.0%, down from 4.6% compared to the previous year. The mindshare of N-able MSP Manager is 0.8%, down from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Help Desk Software
 

Featured Reviews

Alexey Timchenko - PeerSpot reviewer
Incredibly user-friendly, flexible, and affordable
Automation and ticket routing rules in Freshdesk save us daily by streamlining routine tasks. We use reports to identify issues, allocate resources, and continuously improve our processes. It is a vital part of our daily operations, helping us stay proactive and efficient in handling various types of tickets. The reporting and analytics tools in Freshdesk are effective for measuring customer service performance. While our current subscription level has some limitations in terms of reporting, the next level provides more options. Budget constraints currently prevent us from upgrading, but the available reporting features still meet our basic needs. I highly recommend Freshdesk, especially for companies in their early stages. It is user-friendly, easy to configure, and great for those with a moderate volume of customer requests. The cost is reasonable, making it a quick and efficient solution to implement. Overall, I would rate Freshdesk as an eight out of ten.
Yazan Albaw - PeerSpot reviewer
N-able MSP Manager centralizes service management, automates ticketing, and enhances client communication for streamlined IT operations.
For improvement, there's a feature I've already requested from N-able that I'd love to see in future releases. When adding a client, there should be a way to add multiple contacts under each client. Currently, we have to manually enter each contact’s details one by one, including their name, last name, password, and other information. It would be much more efficient if we could import contacts in bulk, perhaps using an Excel sheet or another import method. Additionally, it would be highly beneficial if MSP Manager could integrate with multiple RMM solutions. At the moment, we're limited to integrating with just one RMM, Expanding this capability would greatly enhance the versatility and value of MSP Manager.
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Top Industries

By visitors reading reviews
Computer Software Company
25%
Financial Services Firm
6%
Retailer
6%
Manufacturing Company
6%
Computer Software Company
30%
Financial Services Firm
11%
Retailer
9%
Non Profit
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Freshdesk?
Freshdesk significantly improved our customer issue resolution process. We can now easily record and track all customer requests, ensuring that no tickets are lost.
What needs improvement with Freshdesk?
The solution's inbound calls could be improved.
What is your primary use case for Freshdesk?
I use Freshdesk to manage IT support tickets for our team of 15 IT professionals across multiple countries. It has been effective in ticket management, and we find the price-to-functionality ratio ...
What do you like most about N-able MSP Manager?
I am impressed with the tool's integration with our mail system.
What needs improvement with N-able MSP Manager?
For improvement, there's a feature I've already requested from N-able that I'd love to see in future releases. When adding a client, there should be a way to add multiple contacts under each client...
What is your primary use case for N-able MSP Manager?
At We Cybers, we utilize multiple N-able products, including RMM, EDR, and Passportal. N-able MSP Manager seamlessly integrates our ticketing system with both RMM Insight and N-central, enabling au...
 

Also Known As

No data available
SolarWinds LOGICnow, SolarWinds MSP Manager
 

Learn More

 

Overview

 

Sample Customers

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember
Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology
Find out what your peers are saying about Freshdesk vs. N-able MSP Manager and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.