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JIRA Service Management vs N-able MSP Manager comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.7
JIRA Service Management boosts efficiency, saves time and money, streamlines requests, and improves productivity with centralized ticket management.
No sentiment score available
 

Customer Service

Sentiment score
6.9
Jira Service Management offers efficient customer support with variable experiences, often complemented by local partners and community resources.
Sentiment score
4.2
N-able MSP Manager support is generally satisfactory, with prompt responses and live interaction, though chat reliance can be inconvenient.
 

Scalability Issues

Sentiment score
7.6
JIRA Service Management is highly scalable and flexible, though performance concerns exist for large organizations needing advanced features.
Sentiment score
7.5
N-able MSP Manager excels in scalability, enabling seamless expansion for MSPs through flexible subscriptions and cloud-based infrastructure.
It supports introducing new features or levels efficiently across our global locations, helping everyone stay informed.
 

Stability Issues

Sentiment score
8.0
Many users rate JIRA Service Management as stable, despite minor issues, appreciating its reliable performance with frequent updates.
Sentiment score
8.5
N-able MSP Manager is highly stable and reliable with minimal issues, thanks to significant infrastructure investments.
There should be more governance for permissions and more options for customized access without frequently involving the admin.
 

Room For Improvement

JIRA Service Management struggles with email integration, customization complexity, high costs, limited features, and non-user-friendly interfaces.
N-able MSP Manager needs deployment simplification, better reporting, increased integration, and more EDR options for diverse organizational needs.
JIRA's user interface needs training to understand and utilize.
It remains one of the main barriers to using JIRA Service Management across our entire company.
 

Setup Cost

JIRA Service Management provides tiered pricing and discounts, offering enterprise solutions with a cost-benefit balance despite additional agent fees.
 

Valuable Features

JIRA Service Management enhances project and incident management with customizable interfaces, flexible workflows, integration, and comprehensive reporting.
N-able MSP Manager offers centralized management, real-time reporting, and seamless integration for efficient ticketing and enhanced problem-solving.
JIRA itself is valuable for managing tickets, user stories, and pipeline.
 

Categories and Ranking

JIRA Service Management
Ranking in Help Desk Software
2nd
Ranking in IT Service Management (ITSM)
2nd
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
81
Ranking in other categories
No ranking in other categories
N-able MSP Manager
Ranking in Help Desk Software
24th
Ranking in IT Service Management (ITSM)
28th
Average Rating
8.4
Reviews Sentiment
7.4
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2024, in the Help Desk Software category, the mindshare of JIRA Service Management is 11.3%, down from 12.3% compared to the previous year. The mindshare of N-able MSP Manager is 0.7%, down from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Help Desk Software
 

Featured Reviews

Shambuling-Doni - PeerSpot reviewer
Easy to use, offers good stability and visibility for operational efficiency
The search function could be improved. We have to search a certain way. There is no generic search, it is more object-oriented search. The interface could also be more user-friendly. So, the interface and search could be improved. Additionally, I would like to see more accessibility. It would also be great if there was a Jira mobile app.
Yazan Albaw - PeerSpot reviewer
N-able MSP Manager centralizes service management, automates ticketing, and enhances client communication for streamlined IT operations.
For improvement, there's a feature I've already requested from N-able that I'd love to see in future releases. When adding a client, there should be a way to add multiple contacts under each client. Currently, we have to manually enter each contact’s details one by one, including their name, last name, password, and other information. It would be much more efficient if we could import contacts in bulk, perhaps using an Excel sheet or another import method. Additionally, it would be highly beneficial if MSP Manager could integrate with multiple RMM solutions. At the moment, we're limited to integrating with just one RMM, Expanding this capability would greatly enhance the versatility and value of MSP Manager.
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Top Industries

By visitors reading reviews
Computer Software Company
20%
Financial Services Firm
9%
Manufacturing Company
8%
Government
7%
Computer Software Company
30%
Financial Services Firm
11%
Retailer
9%
Real Estate/Law Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about JIRA Service Management?
JIRA Service Management is a very user-friendly solution.
What is your experience regarding pricing and costs for JIRA Service Management?
We used Jira's free version for some time, and we used it as an offline service without communicating with the Jira team regarding the license.
What do you like most about N-able MSP Manager?
I am impressed with the tool's integration with our mail system.
What needs improvement with N-able MSP Manager?
For improvement, there's a feature I've already requested from N-able that I'd love to see in future releases. When adding a client, there should be a way to add multiple contacts under each client...
What is your primary use case for N-able MSP Manager?
At We Cybers, we utilize multiple N-able products, including RMM, EDR, and Passportal. N-able MSP Manager seamlessly integrates our ticketing system with both RMM Insight and N-central, enabling au...
 

Also Known As

JIRA Service Desk
SolarWinds LOGICnow, SolarWinds MSP Manager
 

Learn More

 

Overview

 

Sample Customers

mgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE Canada
Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology
Find out what your peers are saying about JIRA Service Management vs. N-able MSP Manager and other solutions. Updated: November 2024.
824,053 professionals have used our research since 2012.