Upland WorkEngine and Freshservice are both key players in the IT management and project collaboration space. Freshservice seems to have an advantage with a broader feature set and efficient support structure for comprehensive service management.
Features: Upland WorkEngine offers customizable project management features, task tracking, and resource management. Freshservice includes asset management, incident tracking, and advanced IT service functionalities.
Ease of Deployment and Customer Service: Upland WorkEngine provides straightforward deployment with extensive support documentation. Freshservice offers seamless cloud-based deployment and intuitive service configuration with responsive support.
Pricing and ROI: Upland WorkEngine requires a higher upfront investment, yielding strong ROI through detailed project management; Freshservice offers competitive pricing beneficial for smaller businesses, delivering strong ROI due to its lower cost of entry and comprehensive service capabilities.
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
Freshservice Features
Freshservice has many valuable key features. Some of the most useful ones include:
Freshservice Benefits
There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.
A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”
PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”
A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
EPM Live is the leading work management platform that revolutionizes the way organizations manage projects and work. EPM Live's platform is the first build to order platform that extends project portfolio management (PPM) to all areas of the business regardless of work focus. Small to large organizations can apply cost saving disciplines such as delivering projects successfully, optimizing resource utilization, and selecting the right work to all business teams
We monitor all Project Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
