We performed a comparison between Freshservice and Microsoft Project based on real PeerSpot user reviews.
Find out in this report how the two Project Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
"Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good."
"The solution has been stable."
"The portal is straightforward for the end-user, but that's not the best part of Freshservice. Integration is the part that's interesting because it's easy to set up a process. It's extremely simple to integrate. In one week, you can add change management. It's incredible."
"The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding of the system warranty and the actions that we might need to take in terms of insights. The system is very dynamic and prevents any kind of over sides which is yours that there is smooth contract management. Also we can easily uphold SLAs and deliver enhanced services without breaching any agreements."
"We really like the Freshchat widget that allows people to engage with our FAQs on any kind of webpage or web property."
"There is a nice user interface."
"It is a stable solution. My company hasn't faced any problems with the solution."
"A lot of valuable features have been added in the last three years, including scheduling automation and intelligence."
"The features I find the most valuable are scheduling and reporting."
"The setup is pretty simple."
"The most valuable features of Microsoft Project are you can create critical paths pretty easily, and you can import from an Excel spreadsheet to your task list as you create it during your working sessions with your team."
"I especially like the reporting tools, which are visual tools and offer visual reports."
"We use Microsoft Project for its timeline and task management capabilities. The primary advantage is the easy application of tasks in sequence, confirming dependencies, and establishing relationships between tasks. It simplifies handling conditions, significant dates, and dependencies between various tasks."
"The solution is stable."
"The solution is well established and runs very accurately."
"The chat portal is not that great."
"On the reporting side, when we were doing reporting, one thing that was a bit of a limitation was when you had a data list containing a list of changes that have occurred for the whole time and you had to fit the list onto a page. If the list went over the page, it would just truncate it at the page. You wouldn't get all your data. So, it didn't work. That was one big stand-out for me. What we tended to do was convert things into a more readable format, and then we had more targeted exception reporting, but it would be nice to have a full list of things that could be automatically generated and that can flow over pages."
"I am not too happy with the page layout or screen layout since it always looks messy."
"The product should look at BCM or ServiceNow and see if there are features that would make nice additions. It would help them stay competitive."
"Freshservice could improve the integration with Microsoft Outlook."
"The ability to customize the user interface is a bit lacking, and the reporting is a bit lacking because they're very stringent upon what you can pull reporting-wise within Freshservice. They have a lot of built-in reports that are very nice, but when it comes to customizing these, they just provide you with certain data. When you try to build your own report wizard, you aren't able to go and select some of the data that is shown in some of the reports that come with Freshservice. This is something that we have brought up with our account representative, and we have suggested these as feature updates in the future. We're still waiting on them to go and implement something like that."
"The analytics could be better."
"Some of the ways that tasks are reported on and shown can be better. You can't see tasks in your regular ticket list view. You can't see a combo view of tasks and tickets. It is a little bit difficult to get a solid overview of your list of things to do. You can only see them in separate views, instead of one single view."
"Project availability and speed could always be improved."
"We'd like the solution to have better integration with other third-party and open-source solutions."
"It has a bit of a learning curve since there are a lot of features in it, and we haven't really gotten a chance to train through the whole product."
"It would be better if there were more access to Agile implementations."
"Microsoft Project should include more visualization, queries to filter out data, and more reporting structures."
"I'd like the solution to be less expensive."
"I am not that close to it anymore, but I know that there were some cut and paste issues when we were trying to move one group of roles to another, and they used to muck up the interdependencies between the tiers, rows, and other things."
"If Project had a better mechanism to allow those who are not the project manager to see their own work tasks, that would be of help or of value to us."
Freshservice is ranked 10th in Project Management Software with 29 reviews while Microsoft Project is ranked 2nd in Project Management Software with 77 reviews. Freshservice is rated 8.0, while Microsoft Project is rated 8.0. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of Microsoft Project writes "A stable solution that very accurately runs projects". Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, ManageEngine ServiceDesk Plus and monday.com, whereas Microsoft Project is most compared with Asana, Jira, Microsoft Project Server, Smartsheet and ClickUp. See our Freshservice vs. Microsoft Project report.
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