We performed a comparison between GoToAssist and LogMeIn Rescue based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running."
"If an issue happens, we're able to log in at the time that it happens and address it , so there's minimal downtime."
"Instead of trying to walk-through a user on how to fix their computer, we just log in, do it, and move on to the next case."
"The multiple connect methods really help with users who are not tech savvy or knowledgeable about their own computers."
"Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent."
"The ability to run it as a console when I log in. It thinks I'm there. It allows me to do file transfers. It allows me to see event logs through the utility, as opposed to having to open them on the client machine, so I can help troubleshoot unobtrusively."
"I tried different software out there and LogMeIn Rescue has the best compatibility. Something else might work, but you have conflict with so many networks. LogMeIn has the best ratio of almost 99% connection. Whereas, with some other software, you are lucky if you get 80%."
"For people whose computers we maintain, we can have those computers on file. Without having somebody to invite us, we can actually log in automatically, and that’s unlimited."
"It allows us to rapidly solve issues for our customers on a remote basis, regardless of the location of the customer."
"If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service."
"The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved."
"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."
"I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system."
"The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients."
"it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device."
"Support to remotely control more mobile devices' screens is desperately needed. It is sad to see how long this product has been out and how many phones are still not supported for, specifically, remote screen control."
"You should be able to remote on an iPhone like you remote on an Android. It is not the same experience. Unless you are very savvy on iOS, you are pretty much lost."
"Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that."
Earn 20 points
GoToAssist is ranked 25th in Remote Access while LogMeIn Rescue is ranked 13th in Remote Access with 20 reviews. GoToAssist is rated 9.0, while LogMeIn Rescue is rated 9.0. The top reviewer of GoToAssist writes "Has the ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system". On the other hand, the top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". GoToAssist is most compared with TeamViewer, GoToMyPC, Microsoft Remote Desktop Services, LogMeIn Pro and Splashtop Remote Support, whereas LogMeIn Rescue is most compared with Microsoft Remote Desktop Services, TeamViewer, LogMeIn Central, VNC Connect and LogMeIn Pro.
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