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IBM BPM vs Microsoft System Center comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.5
IBM BPM enhances process efficiency, reduces errors, and often recovers costs within a year despite moderate licensing costs.
Sentiment score
8.5
Organizations reaped over 50% ROI with Microsoft System Center, automating tasks and enhancing efficiency while reducing costs.
 

Customer Service

Sentiment score
6.6
IBM BPM's customer service is praised for expertise but needs improvement in response times and handling complex issues.
Sentiment score
4.5
Microsoft System Center's support is inconsistent, with mixed reviews on response times, cost, and users preferring self-resolution.
We had a contract that provided on-site support, which was very satisfactory.
 

Scalability Issues

Sentiment score
6.9
IBM BPM is scalable but requires tuning and monitoring for performance amid challenges and varied user satisfaction.
Sentiment score
7.4
Microsoft System Center is praised for its strong scalability, efficiently managing environments from small setups to large infrastructures.
I found IBM BPM to be scalable to a certain level but it struggled with large volumes of concurrent transactions.
 

Stability Issues

Sentiment score
7.2
IBM BPM is generally stable with improved performance, occasional instability issues, and effective support for resolving problems.
Sentiment score
7.8
Microsoft System Center is stable, reliable, and users rate its stability 8/10, with minimal issues in virtualized environments.
 

Room For Improvement

IBM BPM needs intuitive configuration, better integration, improved scalability, simplified processes, UI refinement, enhanced features, and reduced pricing.
Microsoft System Center struggles with integration, complexity, performance issues, and requires enhancements in interface, documentation, and cloud capabilities.
IBM BPM also lacks smaller solutions, so I must purchase multiple solutions to start with workflows and applications.
 

Setup Cost

IBM BPM is a costly solution with complex licensing, best suited for large enterprises seeking powerful capabilities.
Microsoft System Center costs $25,000 annually, requiring yearly licensing, rated mid-high in expense, with no extra charges.
SAP is more expensive, but IBM BPM is very expensive.
 

Valuable Features

IBM BPM is praised for process orchestration, integration, user interface, automation, and strong analytics with low-code deployment.
Microsoft System Center offers seamless integration, automation, intuitive GUI, third-party management, and efficient reporting, enhancing system control and functionality.
The integration capabilities of IBM BPM are excellent.
 

Categories and Ranking

IBM BPM
Ranking in Application Infrastructure
7th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
110
Ranking in other categories
Business Process Management (BPM) (8th), Process Automation (5th)
Microsoft System Center
Ranking in Application Infrastructure
14th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
19
Ranking in other categories
Cloud Monitoring Software (23rd)
 

Mindshare comparison

As of December 2024, in the Application Infrastructure category, the mindshare of IBM BPM is 2.9%, up from 2.9% compared to the previous year. The mindshare of Microsoft System Center is 0.9%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Infrastructure
 

Featured Reviews

Mohammed Almalki - PeerSpot reviewer
Offers good case management and its integration with process design but there's a learning curve
If you're already an IBM shop with the necessary skills and personnel, then I would recommend using it. However, it requires a yearly investment. So, if you're prepared for that, then go for it. New users will need at least six months to get comfortable with IBM BPM, at least initially. So, there's a learning curve. Overall, I would rate the solution a seven out of ten. Two main reasons: the skillset required to manage it and its integration complexity.
Ajinkya Mohod - PeerSpot reviewer
Makes user management and application management easy for users
Speaking about the impact of the automation feature that impacted our company's operational efficiency, I can say that the complete tool works on automation. You just have to configure it, and it works, especially in areas like auto-patching updates. I suggest that others can definitely go ahead with Microsoft System Center, especially beginners who choose it, can get hands-on experience with it, and acquire a good understanding of how things work. In terms of the value and benefits derived from the use of the solution, I can say that my company's operations have been made simpler because of the product, especially in areas like user management and application management where we have been benefited a lot. I rate the tool a nine out of ten.
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Top Industries

By visitors reading reviews
Financial Services Firm
30%
Computer Software Company
12%
Manufacturing Company
7%
Government
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which is better, IBM BPM or IBM Business Automation Workflow?
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...
What needs improvement with Microsoft System Center?
Microsoft System Center should be easier to manage. However, it is complex to deploy, so people hesitate to use it. Though it has many features, such as licensing, asset tracking, and software depl...
 

Also Known As

WebSphere Lombardi Edition, IBM Business Process Manager, IBM WebSphere Process Server
MS System Center
 

Learn More

 

Overview

 

Sample Customers

Barclays, EmeriCon, Banca Popolare di Milano, CST Consulting, KeyBank, KPMG, Prolifics, Sandhata Technologies Ltd., State of Alaska, Humana S.A., Saperion, esciris, Banco Espirito Santo
Kassen_rztliche Vereinigung Nordrhein, Magyar Telekom Nyrt., Adeka, QualCare, Aeriandi, UniCredit Bank d.d., Mostar, Allianz Australia Ltd., Grupo Familia
Find out what your peers are saying about IBM BPM vs. Microsoft System Center and other solutions. Updated: December 2024.
824,067 professionals have used our research since 2012.