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IBM Case Foundation vs WebRatio comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Case Foundation
Ranking in Business Process Management (BPM)
33rd
Average Rating
7.8
Reviews Sentiment
6.5
Number of Reviews
13
Ranking in other categories
No ranking in other categories
WebRatio
Ranking in Business Process Management (BPM)
62nd
Average Rating
7.0
Reviews Sentiment
5.6
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Business Process Management (BPM) category, the mindshare of IBM Case Foundation is 0.4%, up from 0.3% compared to the previous year. The mindshare of WebRatio is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM)
 

Featured Reviews

Nouman Nawaz - PeerSpot reviewer
Mature product in terms of security and stable product
The architecture is a bit difficult, but in BAW, they introduced the Business Automation Workflow. It's a bit easier compared to Case Manager. Currently, we use Case Manager, so it's a bit difficult to upgrade and handle, but BAW is comparatively much better and easier to handle. The limitation is only for customization because IBM doesn't support it. In some scenarios, if you want some business processes to be customized, we have already spoken two or three times with IBM representatives that we have to customize some of the features in this business process. They would say that if you want to do this automation at your own end, then okay, fine, go ahead, but we are not supporting all this customization. The only thing is the customization because it's a complete standard application.
reviewer1485573 - PeerSpot reviewer
Little coding needed and speeds development time but lacks documentation
The maintenance aspect is too heavy. Moving from one version to the other made the solution change, and not in a way that we liked. Typically there are documents about the release of new versions and a set of activities required to migrate from one to the other. This time, it was very messy. There were issues surrounding the management of the release. This could potentially be due to the fact that WebRation, in the past, had started to make some choices regarding the framework and architecture that were changed later. In the past, we'd use a strategy as the environment, as an architectural pattern for the application. Now, it's moving more on the spring framework and this initiated some change that obviously had an impact on our application. It's caused a problem with maintenance. The solution seems to have changed its approach. Now, it's more related to a federative application environment in a monolithic aspect. While the solution was interesting at one point, everything is moving towards the cloud. WebRatio should be moving also in the web approach. Currently, you have to install an environment inside the desktop. The future is the cloud. Normally with a low code environment, there is a VPN notation - maybe a WebML or FML notation. If they can move in to have an environment that has a running machine at the end, it would be great. Obviously, some components on the server-side should be deliberate. Normally it's the model you control that's step-by-step and has a very simple flow. In the digital environment, in the organization, the process is more complex. The quality of the documentation and the community surrounding the product are poor. They need to give users more documentation and build up the surrounding community. As it isn't a well-known product, it's hard to find professionals to work with it.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features are those involving decision making, analysis, and anything related to event documents because those processes are related to content as well."
"Flexible and the ability to divide search screens, and to search for documents. The ECM feature inside the system is great."
"The most valuable feature is the content manager part of the file as it is very stable, robust, and reliable."
"The client and the IBM content navigation are the solution's most valuable features."
"The only thing is that we can easily track where the application is in the process, from manual to automation."
"It's very easy."
"It provides us the capability of producing b​​usiness processes for documents that are launched immediately when a document comes into the repository."
"A valuable feature includes seamless integration with the document management system, along with robust capabilities in analytics and reporting."
"The initial setup isn't too complex."
 

Cons

"The interface needs to be more user-friendly."
"Comparing the solution with other interfaces, IBM BPM is much better than Case Foundation. They need to make this solution's interface more user-friendly."
"IBM needs to update the user interfaces of all its products to make them more intuitive and accessible to beginners. Compared to Microsoft products, IBM solutions are less user-friendly. IBM programs are hard to master. It's a problem in my region because it's hard to find IT staff who can work with IBM."
"The service as it currently stands is out-of-date and lacks flexibility."
"The cloud version could use more stability."
"Once a workflow is launched then it stays static forever, which is a problem because if there is a change in the business then you cannot change the workflow."
"The limitation is only for customization because IBM doesn't support it."
"There are some features that could be enhanced like the document viewer"
"The maintenance aspect is too heavy."
 

Pricing and Cost Advice

"IBM Case Foundation is a little expensive."
"The price falls in the middle range—not overly expensive but not extremely affordable either."
"Pricing is in the mid-range, it is not cheap, but it's not expensive."
"This is not an expensive solution and we are using the standard license."
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Top Industries

By visitors reading reviews
Computer Software Company
20%
Insurance Company
12%
University
10%
Government
10%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about IBM Case Foundation?
A valuable feature includes seamless integration with the document management system, along with robust capabilities in analytics and reporting.
What is your experience regarding pricing and costs for IBM Case Foundation?
It was affordable, but right now, ten years later, the cost of the product is extremely high. That's why we are looking for another product.
What needs improvement with IBM Case Foundation?
The architecture is a bit difficult, but in BAW, they introduced the Business Automation Workflow. It's a bit easier compared to Case Manager. Currently, we use Case Manager, so it's a bit difficul...
Ask a question
Earn 20 points
 

Also Known As

Case Foundation, FileNet Business Process Manager
No data available
 

Overview

 

Sample Customers

Suncorp Group Limited
Unicredit Leasing, Acer, Gruppo Torinese Transporti, A2A, SET Distribuzone, Dolomiti Energia, AIM Gruppo, IFC CNA_ Amsa
Find out what your peers are saying about IBM Case Foundation vs. WebRatio and other solutions. Updated: April 2025.
848,396 professionals have used our research since 2012.