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IBM Cloud Identity Service vs Saviynt comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Cloud Identity Service
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
3
Ranking in other categories
Identity and Access Management as a Service (IDaaS) (IAMaaS) (30th)
Saviynt
Average Rating
7.4
Reviews Sentiment
6.7
Number of Reviews
24
Ranking in other categories
User Provisioning Software (4th), Identity Management (IM) (5th), Privileged Access Management (PAM) (11th), Identity Threat Detection and Response (ITDR) (9th), Identity and Access Management (3rd)
 

Mindshare comparison

While both are Identity and Access Management solutions, they serve different purposes. IBM Cloud Identity Service is designed for Identity and Access Management as a Service (IDaaS) (IAMaaS) and holds a mindshare of 0.4%, down 0.5% compared to last year.
Saviynt, on the other hand, focuses on Identity Management (IM), holds 8.8% mindshare, up 8.0% since last year.
Identity and Access Management as a Service (IDaaS) (IAMaaS)
Identity Management (IM)
 

Featured Reviews

AS
All of its features are valuable but the support needs improvement
It is multiple identity and access management, so all of the applications are valuable. It's also part of the automated process The support needs improvement.  I have been using IBM Cloud Identity Service for the last five years.  It is stable.  It is scalable.  We have 5,000 users using this…
VinayM - PeerSpot reviewer
Used for IAM, IGA, MFA, SSO, and access management
The technical support team's response time could be improved. After the implementation, Saviynt should provide good support to their customers. While migrating from legacy applications to the cloud, Saviynt has many bugs. The lift and shift are not very seamless. There are a lot of customizations to be done and some development is required. From the migration point of view, the solution is a little buggy.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"One of the most valuable features of IBM Cloud Identity Service is that it delivers integrations with the commercial SaaS software that's available."
"It is multiple identity and access management, so all of the applications are valuable. It's also part of the automated process."
"It is stable. We can automate many of our daily operations with it, and we don't have to manage many things manually."
"Saviynt risk-based access requests and intelligent access controls have made a significant impact on our company."
"It is a flexible tool because it works on JSON."
"Considering the initial cost and the basic features, this is a good solution that provides integration with both on-premise and cloud applications."
"One of the tool's advantages is its user-friendly interface, making it easier to manipulate from a GUI perspective. The graphical user interface for users and administrators is straightforward. While it may require more configuration initially, once set up, it becomes more accessible and easier to use."
"The feature that we use the most is the global, third-party user management."
"The dedicated Freshdesk platform is a user community and a step in the right direction for offering learning resources."
"It's a highly functional system and a very well rounded solution. The onboarding of applications is solid. Their user access reviews are very good. Their role-based model and their identity life cycle stuff are solid. It's a very well rounded, strong product."
"The most valuable features of Saviynt are database utility and report generation. These two features have a major impact, particularly when you are trying to create a report because, in other systems, you need to use a third-party utility such as a BI tool or any other reporting tool to fetch the data and send out the report to a third party team. In Saviynt, it's a system within a system, so you don't have to use any third-party tool because you can directly do your query and write that code on Saviynt and then send that report to the team."
 

Cons

"Everything can be more stable and secure. There could also be more account features. I would like to be able to do more things through it to manage users' accounts."
"IBM Cloud Identity Service is going in the right direction with the product. They need to keep building out the integrations and having the library is very critical."
"The initial setup is complex, it's not straightforward. It takes months because it's not straightforward."
"The custom application integration is a little complex, and this tool doesn't provide so many plugins or additional applications."
"According to feedback I've received, some users prefer SailPoint over Saviynt in real complex environments. SailPoint has its provisioning platform. Complex integrations may pose challenges in scenarios like a large bank with thousands of users, making SailPoint a preferred choice for some."
"The technical support team's response time could be improved."
"The product lacks a broad user base which makes it difficult sometimes to find answers to questions about the product."
"The configuration process at the beginning can be difficult, depending on the complexity of the company."
"The biggest drawback is that for every change you want to make, you have to go back to them and ask for it."
"Both SailPoint IdentityNow and Saviynt have some bugs, but SailPoint is considered more mature with fewer bugs due to its longer establishment in the market since around 2005. SailPoint had its share of bugs in the early days, but they have resolved them over time, resulting in a stable product. Saviynt, on the other hand, was launched around 2013 or 2014 and is actively working to improve its product. Despite having some bugs, Saviynt is making progress and aims to build a stable product, but it is not there yet."
"We sometimes experience performance issues when the solution fails to process the data between two different applications."
 

Pricing and Cost Advice

"The price of the solution is expensive for non-enterprise companies. IBM's always going to be a little more expensive, you're going to be paying a premium. However, depending on the organization's needs, there's probably a benefit there to do even with the price being the way it is."
"If you are investing in securing your data and avoiding any non-compliance issues, then yes, it is certainly recommended. To put it plainly, if you're willing to pay fines and aren't concerned about the misuse of data, then there might not be a problem. However, if you intend to safeguard the data of your employees, vendors, and customers, it becomes crucial. In this context, managing data security requires preventive and detective measures, such as enforcing segregation of duties and regularly reviewing permissions. Throughout an individual's life cycle within an organization or customer life cycle, various access permissions are granted. Without taking action on these permissions, there is a risk of exposure later on. If individuals retain access after leaving the organization, it poses a serious security threat. Implementing solutions like Saviynt can address these challenges, ensuring continuous access review, generating reports, alerts, and identifying potential risks."
"We are not into the licensing part. The clients take care of the licensing part."
"Saviynt's pricing is reasonable."
"The pricing is comparable to Azure Entra ID. Kind of the same"
"If you need to make any changes then there are additional fees."
"Saviynt's pricing is acceptable and licensing costs are yearly."
"The solution has a pay-as-you-go licensing model, and you can subscribe monthly or yearly."
"Saviynt has a competitive price."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
15%
Computer Software Company
14%
Manufacturing Company
8%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about Saviynt?
It is very easy to use. It addresses most of the trends in identity governance and risk management.
What is your experience regarding pricing and costs for Saviynt?
Saviynt is very affordable compared to its competitors. It is cloud-based, making it significantly cheaper than on-premises solutions. This cost-effectiveness aligns well with the Saudi market, whe...
What needs improvement with Saviynt?
We are in the deployment stage, so it's too early to determine specific improvement areas. However, bringing more people on the ground could enhance Saviynt's market presence. While Saviynt has pot...
 

Overview

 

Sample Customers

Baxter Healthcare, 
Shell, McKesson, Kimberly-Clark, Ingram Micro, Intermountain Health Care, Forterra, CoreLogic
Find out what your peers are saying about Microsoft, Okta, SailPoint and others in Identity and Access Management as a Service (IDaaS) (IAMaaS). Updated: March 2025.
845,040 professionals have used our research since 2012.