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IBM Tivoli Business Service Manager vs IBM Tivoli NetCool Impact comparison

IBM Tivoli Business Service Manager and IBM Tivoli NetCool Impact are both solutions in the Event Monitoring category. IBM Tivoli Business Service Manager is ranked #15, while IBM Tivoli NetCool Impact is ranked #11. IBM Tivoli Business Service Manager holds a 1.1% mindshare in EM, compared to IBM Tivoli NetCool Impact’s 3.0% mindshare. Additionally, 100% of IBM Tivoli Business Service Manager users are willing to recommend the solution, compared to 100% of IBM Tivoli NetCool Impact users who would recommend it.
IBM Tivoli Business Service...
Read 2 IBM Tivoli Business Service Manager reviews
  • 107 Views
  • 47 Comparison Views
100% willing to recommend
IBM Tivoli NetCool Impact
Read 4 IBM Tivoli NetCool Impact reviews
  • 308 Views
  • 185 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 23, 2025

IBM Tivoli Business Service Manager and IBM Tivoli NetCool Impact compete in the IT service management category. IBM Tivoli NetCool Impact seems to have the upper hand due to its advanced automation and integration capabilities.

Features: IBM Tivoli Business Service Manager is effective in service compliance and monitoring, supporting service level agreements. It integrates well with IT infrastructure. IBM Tivoli NetCool Impact is noted for intelligent event processing and analytics, offering automation and operational efficiency enhancements. Its advanced integration options provide valuable insights.

Ease of Deployment and Customer Service: IBM Tivoli Business Service Manager allows seamless integration and quick deployment with a moderate learning curve. IBM Tivoli NetCool Impact offers scalability and comprehensive integration with a steeper learning curve. Customer service is responsive for both, but IBM Tivoli NetCool Impact's complexity may impact satisfaction.

Pricing and ROI: IBM Tivoli Business Service Manager features competitive setup costs with ROI dependent on operation scale and service assurance. IBM Tivoli NetCool Impact involves a higher initial cost but often brings substantial long-term ROI through analytics and automation. While IBM Tivoli Business Service Manager attracts cost-conscious buyers, IBM Tivoli NetCool Impact's capabilities offer greater long-term value.

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To learn more, read our detailed IBM Tivoli Business Service Manager vs. IBM Tivoli NetCool Impact Report (Updated: April 2025).
Buyer's Guide
IBM Tivoli Business Service Manager vs. IBM Tivoli NetCool Impact
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Tivoli Business Service...
Ranking in Event Monitoring
15th
Average Rating
7.6
Reviews Sentiment
6.4
Number of Reviews
2
Ranking in other categories
No ranking in other categories
IBM Tivoli NetCool Impact
Ranking in Event Monitoring
11th
Average Rating
7.8
Reviews Sentiment
6.4
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Event Monitoring category, the mindshare of IBM Tivoli Business Service Manager is 1.1%, up from 0.7% compared to the previous year. The mindshare of IBM Tivoli NetCool Impact is 3.0%, down from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Event Monitoring
 

Featured Reviews

RH
The most valuable feature for my team is the ability to taken event feeds from all/any source tool and put them in a single pane of glass. It's being replaced for our work by another Tivoli tool.
TBSM is being replaced for our work by another Tivoli tool - DASH. This replacement will address the biggest area of improvement. We need the most commonly leveraged real-time metric trends from the source tools in the same pane of glass as the event stream is presenting, and DASH gives a way to do that with logical grouping by type & app.
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VD
Supports APA through ISPF and lets us easily integrate with other apps for ticketing purposes
For improvement, I'd say the dashboard and the overall GUI could use some work. Although, I don't think that there's much improvement that Netcool really needs to achieve in this area, because when we're talking GUI, Impact is able to integrate with any third-party system and it comes with ISPF APA. It's more beneficial than Netcool/OMNIbus in this respect, and it's quite easy to handle. Some statistics around the products would also be nice. For example, to see how it performs. So when the bulk copy has been processed by Impact, through a kind of dashboard, it could indicate to the user: ""This many events have been process this many times, and this particular event may cause trouble. This many events are in testing, etc." Basically, I'd like more visibility into the details and particulars through Impact itself, so that we can take action on what's happening, and we can automate. For instance, we could maybe send the events to some kind of server or monitoring program, and perform automation on them.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of this solution is the efficiency."
"The most valuable feature that comes with Netcool/Impact is the ISPF APA support. It is inherent to Netcool/Impact, so I can use the ISPF of any other product, which I can invoke and consume through Impact, and do integrations, which is great. I run the Netcool desktop application so I can integrate with other applications in the ticketing system. It's a great ability being able to invoke ISPF and integrate."
"It is easy to integrate with other models such as Oracle, other systems, external systems, and to reach events."
"This product allows us to make use of open-source products, including running Java code."
"The solution is great at being able to fetch almost any kind of file."
 

Cons

"This application should be made easier to use because it usually needs training and it is not easy to operate."
"The solution is somewhat complicated. It's not exactly straightforward."
"Stability-wise, this product needs to be improved."
"IBM is not investing in the development of the on-premise version of this solution."
"For improvement, I'd say the dashboard and the overall GUI could use some work. Although, I don't think that there's much improvement that Netcool really needs to achieve in this area, because when we're talking GUI, Impact is able to integrate with any third-party system and it comes with ISPF APA. It's more beneficial than Netcool/OMNIbus in this respect, and it's quite easy to handle."
 

Pricing and Cost Advice

Information not available
"The licensing is yearly, and although I'm happy with the pricing I do think it could be better."
"Licensing of IBM Tivoli NetCool Impact depends on the number of nodes on the element that you are monitoring."
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846,617 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Financial Services Firm
19%
Computer Software Company
10%
Real Estate/Law Firm
9%
Retailer
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Comparisons

No data available
IBM Tivoli NetCool OMNIbus vs IBM Tivoli NetCool Impact Logo
IBM Tivoli NetCool OMNIbus vs IBM Tivoli NetCool Impact
Compared 100% of the time
More IBM Tivoli NetCool Impact Competitors
 

Product Reports

Buyer's Guide
Event Monitoring
April 2025
IBM Tivoli Business Service Manager reportDownload IBM Tivoli Business Service Manager product report
Buyer's Guide
Event Monitoring
April 2025
IBM Tivoli NetCool Impact reportDownload IBM Tivoli NetCool Impact product report
 

Also Known As

Tivoli Business Service Manager, BSM
Tivoli NetCool Impact
 

Overview

IBM Tivoli Business Service Manager monitors business services and tracks them against business objectives and technology infrastructures. It shows the operational status of services using prebuilt reports, scorecards and dashboards for fast data analysis. Tivoli Business Service Manager helps you assess service levels throughout an organization for more effective service management.
IBM
IBM Tivoli Netcool Impact is an enterprise and network management software that automates the support of business-critical functions. The software helps to enrich events with business context, provides an integrated view of data from multiple sources in context and enables custom automations.
IBM
 

Sample Customers

SSGC
Claranet, Consolidated Communications, Telus, €sterreichische Bundesbahnen (€BB), Telekom Srbija, Bendigo Community Telco, Capgemini, Schweizerische Bundesbahnen (SBB)
Buyer's Guide
IBM Tivoli Business Service Manager vs. IBM Tivoli NetCool Impact
April 2025
Free Report: IBM Tivoli Business Service Manager vs. IBM Tivoli NetCool Impact
Find out what your peers are saying about IBM Tivoli Business Service Manager vs. IBM Tivoli NetCool Impact and other solutions. Updated: April 2025.
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