Icinga vs Loom Systems comparison

Icinga and ServiceNow are both solutions in the IT Infrastructure Monitoring category. Icinga is ranked #16 with an average rating of 7.7, while ServiceNow is ranked #64. Icinga holds a 4.0% mindshare in IM, compared to ServiceNow’s 0.2% mindshare. Additionally, 85% of Icinga users are willing to recommend the solution, compared to 80% of ServiceNow users who would recommend it.

Icinga

Read 17 Icinga reviews

3,310 Views
2,955 Comparison Views

85% willing to recommend

Loom Systems

Read 4 Loom Systems reviews

285 Views
175 Comparison Views

80% willing to recommend

Icinga

Loom Systems

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 9, 2024

Icinga and Loom Systems compete in the IT monitoring space. Loom Systems appears to hold an advantage due to its use of AI-driven analytics.

Features: Icinga includes dynamic monitoring, extensive customization, and strong integration support. Loom Systems offers AI-powered predictive analytics, automatic anomaly detection, and proactive insights.

Room for Improvement: Icinga can enhance its AI capabilities, improve real-time analytics, and streamline its user interface. Loom Systems may benefit from expanding its integration options, reducing its initial implementation costs, and increasing support for open-source platforms.

Ease of Deployment and Customer Service: Icinga offers straightforward deployment with robust community support, while Loom Systems emphasizes a streamlined deployment with professional service guidance.

Pricing and ROI: Icinga boasts low initial costs due to its open-source architecture, providing a favorable ROI for budget-conscious users. Loom Systems requires higher upfront investment, justified by its advanced AI features, offering significant ROI for innovation-focused organizations.

To learn more, read our detailed Icinga vs. Loom Systems Report (Updated: April 2025).

Buyer's Guide

Icinga vs. Loom Systems

April 2025

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Helped 848,253 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Icinga

Ranking in IT Infrastructure Monitoring

16th

Average Rating

7.6

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (17th), Server Monitoring (7th), Cloud Monitoring Software (14th)

Loom Systems

Ranking in IT Infrastructure Monitoring

64th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Anomaly Detection Tools (2nd)

Mindshare comparison

As of April 2025, in the IT Infrastructure Monitoring category, the mindshare of Icinga is 4.0%, up from 2.3% compared to the previous year. The mindshare of Loom Systems is 0.2%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring

Featured Reviews

Harrison Bulley

Senior Infrastructure Engineer at Net Consulting

A stable, scalable and cost-effective solution that helps with inbuilt scripts for easy modification

I think the software is quite good, but we have had problems with getting it to recognize certain areas and amend certain checks, where we needed so we would have to create backend scripts for those checks. Though, being open source, it has the support to create backend scripts, it would be better to have these scripts in-built.

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Keerthi Kumar Sangaraju

Technology Manager at FIS

Stable, easy to set up, flexible, and has multiple functionalities, but needs to define priority levels for each incident

What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Macros and the ability to connect it to Google Maps are valuable features."

"The value of Icinga is that it has hundreds of plugins, so it's really easy to monitor pretty much anything."

"An affordable solution for small organizations to do basic network monitoring."

"The best thing about the solution is how it highlights errors, the issues, and what needs my attention. The solution directs me to areas that I should look for first."

"The drafts are easy but what I like about Icinga is that there are many add-ons that you can download."

"Icinga has multiple automation and integration features. There is an API for everything and a web UI for configurations. The APIs enable you to automate tasks in Icinga. We can also use plugins to talk to the API. The Icinga Director talks to a database in the background, and you can import settings from the CMDB to all systems in Icinga."

"Icinga does the job and is fairly stable."

"The ability to customize scripts and build your own queries to request information from the infrastructure elements you want to monitor. This level of personalization and customization is highly appreciated."

More Icinga pros

"The solution is absolutely scalable. If an organization needs to expand it out they definitely can."

"The RFS portion of the solution is the product's most valuable feature."

"What I like best about Loom Systems is that you can use it for infrastructure monitoring. I also like that it's a flexible solution."

"You can develop your own apps within Loom, and they can be configured very simply."

Cons

"I think the software is quite good, but we have had problems with getting it to recognize certain areas and amend certain checks, where we needed so we would have to create backend scripts for those checks. Though, being open source, it has the support to create backend scripts, it would be better to have these scripts in-built."

"Icinga is a complex solution that's hard to learn. It's a powerful product for monitoring, but new users will have a hard time figuring out what to do."

"The solution lacks many features important to higher-level IT management and network support."

"In general, the product does not look good. However, it does what it is supposed to do. So, the improvements should focus on usability and UI."

"There is room for improvement in multi-tenancy. It's not perfect, not even really good. It's average, but it should be improved."

"The installation and configuration are very complex."

"The user interface should be improved."

"Icinga’s automation could be improved."

More Icinga cons

"The reporting is a bit weak. They should work to improve this aspect of the product."

"What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority."

"The discovery and mapping still takes a lot of human intervention, it's quite resource heavy,"

"The change management within the solution needs to be improved. There needs to be more process automation."

Pricing and Cost Advice

"Even though Icinga's financial cost is low, it is an expensive product regarding the resources required to maintain and operate it."

"It is cost-effective, and the return on investment can be very interesting because the price is low."

"The solution is cheap."

"It's an open-source solution."

"This is an open-source solution with paid support."

"The product is inexpensive compared to other DBM products."

"The solution is free to use."

"We're using the free version of Icinga."

Information not available

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Comms Service Provider

10%

Financial Services Firm

10%

Manufacturing Company

Financial Services Firm

22%

Computer Software Company

22%

Real Estate/Law Firm

10%

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Icinga?

The best thing about the solution is how it highlights errors, the issues, and what needs my attention. The solution directs me to areas that I should look for first.

See all answers

What is your experience regarding pricing and costs for Icinga?

It is cost-effective, and the return on investment can be very interesting because the price is low. If you want to include this product in the services you offer to your customers, the return on i...

See all answers

What needs improvement with Icinga?

There is room for improvement in multi-tenancy. It's not perfect, not even really good. It's average, but it should be improved. For instance, multi-tenancy for monitoring the virtual infrastructur...

See all answers

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Compared 23% of the time

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Compared 10% of the time

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Compared 3% of the time

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More Icinga Competitors

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Product Reports

Buyer's Guide

Icinga

April 2025

Download Icinga product report

Buyer's Guide

IT Infrastructure Monitoring

April 2025

Download Loom Systems product report

Also Known As

Icinga Cloud Monitoring

No data available

Overview

Icinga monitors systems, network devices, infrastructure, and services, helping manage and analyze server resources. It automates ticket incidents and alerting, providing oversight of client Windows and Linux systems.

Icinga offers comprehensive monitoring of servers including CPU utilization and RAM space, facilitating automated incident management and alerting. Frequently deployed on-premises, this monitoring tool is key for managed services providers and organizations to oversee and ensure optimal performance of various environments, including applications like databases and web servers. It provides extensive features for creating custom plugins, stabilization, scalability, and high customization capabilities suitable for different infrastructure needs.

What are the key features of Icinga?

Event Handler: Facilitates automatic self-healing of systems.
Extensive Plugin Library: Offers a wide range of plugins for monitoring.
Ease of Use: Simplifies user experience with an intuitive interface and Icinga Director for easy configurations.
Open-Source Nature: Free to use, modify, and distribute.
Automation Capabilities: Integrates with APIs and Ansible Collections for automation.
Custom Plugins: Users can create and integrate their own plugins.
Stability and Scalability: Provides reliable performance across different scale infrastructures.

What are the benefits or ROI to look for when evaluating Icinga?

Critical Issue Highlighting: Effectively identifies and notifies about critical problems.
High Customization: Offers flexibility for diverse monitoring needs.
Automated Alerting: Reduces manual effort and improves response times.
Extensive Integration: Works seamlessly with other tools and platforms.

Icinga implementations span multiple industries, providing essential monitoring for IT infrastructure in healthcare, finance, and education. Managed services providers utilize Icinga to maintain and monitor client systems across various environments while ensuring optimal performance and compliance. It is highly valued in these sectors for its ability to customize monitoring, improving operational efficiency and reducing downtime.

Icinga

Loom Systems delivers an advanced AI-powered operational analytics platform to predict and prevent problems in the digital business. DevOps & IT teams use Loom for real-time detection and resolution for any type of application, including home-grown. Loom analyzes logs and metrics in all formats, performs smart correlations and root cause analysis to help organizations gain immediate into their environments. Loom stands alone in the industry as an AI platform requiring no prior math knowledge from its operators, leveraging your existing staff to succeed in the digital era. Getting started is easy - zero configuration and data pre-processing needed, so you can stream your data in its raw format.

ServiceNow

Sample Customers

Puppet Labs, Audi, Spacex, Debian, Snapdeal, McGill, RIPE Network Coordination Centre

Citrix, Amdocs, Sysaid, Hexaware, Effibar, Revtrak, Taptica

Buyer's Guide

Icinga vs. Loom Systems

April 2025

Free Report: Icinga vs. Loom Systems

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