JIRA Service Management and Infraon Desk compete in IT service management. JIRA holds the edge in integration with Atlassian tools, while Infraon Desk offers superior adaptability through customization.
Features: JIRA Service Management integrates seamlessly with Atlassian tools, offers incident management, and agile project management. Infraon Desk provides advanced automation, comprehensive reporting, and flexible configuration options.
Ease of Deployment and Customer Service: JIRA Service Management uses a cloud-based model, supporting Atlassian suite integration. Infraon Desk offers both on-premise and cloud deployment with personalized customer service, allowing for greater flexibility and control.
Pricing and ROI: JIRA Service Management has higher setup costs with potential long-term ROI from integration within the Atlassian ecosystem. Infraon Desk offers competitive pricing and quicker ROI due to cost-effective plans and adaptability.
We used Jira's free version for some time.
With its light-weight codes, Infraon DESK can not only integrate with any existing tools in your datacenter, but also act as an Umbrella Manager for managing all your supporting IT tools on a single unified dashboard.
JIRA Service Management is Atlassian’s IT service management (ITSM) solution. It unlocks all teams at high velocity by:
1. Accelerating the flow of work between IT teams, development teams, and business teams
2. Empowering teams to deliver their service more quickly
3. Bringing visibility to their work
Built on JIRA, JIRA Service Management enables best practices across request, incident, problem, change, knowledge, asset, and configuration management so that teams can streamline collaboration between themselves. More than 30,000 customers of all sizes rely on JIRA Service Management to deliver service.
JIRA Service Management Features
JIRA Service Management has many valuable key features. Some of the most useful ones include:
JIRA Service Management Benefits
There are many benefits to implementing JIRA Service Management. Some of the biggest advantages the solution offers include:
Reviews from Real Users
JIRA Service Management stands out among its competitors for a number of reasons. Some of these include its stability, its easy customization, and its seamless integration with other solutions. PeerSpot users take note of the advantages of these features in their reviews:
Abhishek S., a Program Lead at PureSoftware, writes of the solution, “You can scale the solution whether it is deployed to the cloud or the data center. While we might have up to 5,200 people using the solution, we do not require that many licenses, as only those dealing with the tickets are required to be licensed.”
Andrew B., a Technical Engineer at a consultancy firm, notes, “One of the valuable features is that an automatic response or action can be taken on tickets. We can have certain responses for tickets that contain keywords or are logged and tagged with certain labels.”
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.