Intercom Customer Communications Platform vs Nimble comparison

Intercom and Nimble are both solutions in the CRM category. Intercom is ranked #30 with an average rating of 9.0, while Nimble is ranked #29 with an average rating of 8.7. Intercom holds a 0.2% mindshare in CRM, compared to Nimble’s 0.3% mindshare. Additionally, 100% of Intercom users are willing to recommend the solution, compared to 100% of Nimble users who would recommend it.

Intercom Customer Communica...

Read 1 Intercom Customer Communications Platform review

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46 Comparison Views

100% willing to recommend

Nimble

Read 3 Nimble reviews

127 Views
73 Comparison Views

100% willing to recommend

Intercom Customer Communica...

Nimble

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Executive SummaryUpdated on Jan 7, 2025

Nimble and Intercom Customer Communications Platform are competing in the customer interaction category. While Nimble is highlighted for being cost-effective and user-friendly, Intercom leads with its comprehensive feature set for those who can manage higher costs.

Features: Nimble offers reliable contact management, effective email tracking, and social media insights, catering to smaller teams seeking integrated CRM tools. Intercom includes advanced automation, in-app messaging, and a machine-learning-driven analytics system, aimed at businesses focusing on scalable communication solutions.

Ease of Deployment and Customer Service: Nimble ensures straightforward deployment with minimal setup time, paired with accessible customer service. Its simplicity benefits those seeking rapid implementation. Intercom, although offering excellent support and comprehensive onboarding resources, requires a detailed deployment process due to its advanced features.

Pricing and ROI: Nimble's pricing model is affordable, offering significant return on investment for small to medium enterprises focused on cost efficiency. Intercom involves a higher initial setup investment, promising greater long-term ROI through expansive features and scalability options.

To learn more, read our detailed CRM Report (Updated: January 2025).

Buyer's Guide

CRM

January 2025

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Helped 831,158 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Intercom Customer Communica...

Ranking in CRM

30th

Ranking in Social CRM

6th

Average Rating

9.0

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (11th)

Nimble

Ranking in CRM

29th

Ranking in Social CRM

7th

Average Rating

8.6

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2025, in the CRM category, the mindshare of Intercom Customer Communications Platform is 0.2%, up from 0.1% compared to the previous year. The mindshare of Nimble is 0.3%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Karan-Singh

Account Executive at Speak Ai

A good tool that can be used to capture inbound leads and manage all customer interactions

Sometimes, the solution lags and takes time to update something. If I put a specific tag on an inbound lead, it would take around five minutes for that tag to reflect throughout the solution for all the users. If my colleague and I are using the solution simultaneously and I create a tag for a specific lead, then that tag would not be visible to my colleague for about three to four minutes. Since the solution is great at capturing leads and giving me an overview of all the people interacting with our platform, I would love to see a CRM structure created. We can create a pipeline in the solution itself, and then it can give us that CRM experience.

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Hakan Genel

Disaster Recovery Specialist at Metropolitan State University of Denver

An easy-to-use, simple and stable CRM solution

The solution is used for VMware Environment It's easy to configure and easy to create a data source or replicate it to another one. It's very easy to use. All servers are in the environment, and we are using the data source. Nimble is very reliable. The configuration is very quick and simple.…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The live chat is pretty good because you can create a macro, which is a predefined input we can give customers."

"It's easy to configure and easy to create a data source or replicate it to another one."

"It is a fast and reliable solution."

"The interface is easy to use and has many features, such as email marketing and ad management, live chat, and more."

Cons

"Sometimes, the solution lags and takes time to update something."

"The product has a security flaw."

"Nimble sometimes slows down the progress of any work or project we have pending as it lacks the customization to manage the task through the work dashboard."

"The solution should improve its replication groups' verification confirmation."

Pricing and Cost Advice

Information not available

"The pricing is moderate."

"The solution is cost-effective."

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Questions from the Community

What do you like most about Intercom Customer Communications Platform?

The live chat is pretty good because you can create a macro, which is a predefined input we can give customers.

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What needs improvement with Intercom Customer Communications Platform?

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What is your primary use case for Intercom Customer Communications Platform?

We use the solution to capture leads and interact with them. Our company manages all the customer interactions through the solution.

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What do you like most about Nimble?

It is a fast and reliable solution.

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What is your experience regarding pricing and costs for Nimble?

The solution is cost-effective.

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What needs improvement with Nimble?

The product has a security flaw. The security vulnerabilities of the product should be improved.

See all answers

Comparisons

Attio vs Intercom Customer Communications Platform

Compared 100% of the time

More Intercom Customer Communications Platform Competitors

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Product Reports

Buyer's Guide

CRM Customer Engagement Centers

January 2025

Intercom Customer Communications Platform report

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Buyer's Guide

CRM

January 2025

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Also Known As

Intercom

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Intercom

Nimble

Overview

Intercom Customer Communications Platform enhances interactions by offering robust tools designed to streamline customer engagement and support, effectively catering to modern business communication needs.

Providing a comprehensive approach to customer interaction, Intercom facilitates seamless conversation management through its adaptable suite of messaging, logistical, and analytical features. Frequently utilized for customer support and marketing, its flexibility and user-friendly design encourage efficient communication. While offering valuable insights through analytics, some users note areas for improvement in customizability and pricing models, pointing towards a potential enhancement in fine-tuning its cost-effectiveness and adaptability to diverse business strategies.

What are the standout features of Intercom?

Live Chat: Immediate customer support through real-time messaging.
Automated Bot: Streamlines inquiries by handling routine questions.
Integration Capabilities: Connects seamlessly with third-party tools.
Inbox Management: Organizes conversations for efficient response.

What benefits and ROI should users look for?

Enhanced Customer Satisfaction: Faster resolutions lead to happier clients.
Improved Team Efficiency: Automation reduces manual workload.
Actionable Analytics: Data-driven insights optimize strategies.
Scalable Solutions: Adapts to growing business demands.

Industries such as e-commerce, SaaS, and tech-driven businesses often implement Intercom for its ability to provide personalized customer journeys. Its messaging platform excels in maintaining customer relationships and resolving issues quickly, which is crucial in these fast-paced sectors.

Nimble is a comprehensive customer relationship management (CRM) platform that helps businesses streamline their sales and marketing processes.

With its user-friendly interface and robust features, Nimble enables teams to effectively manage contacts, track interactions, and nurture leads. The platform integrates seamlessly with popular productivity tools like Office 365 and G Suite, providing a centralized hub for all customer-related activities.

Nimble's key features include contact management, sales and marketing automation, social media integration, and email tracking. With its focus on simplicity and efficiency, Nimble empowers businesses to build stronger customer relationships and drive growth.

Sample Customers

Expensift, Moz, Invision, Salesforce, Droplr, Vend, BugHerd, Ghost, Put.io, Codeship

A.M. Custom Clothing, Skymax, Totus Tuus Consulting, Nourmand & Associates, Intermedio Information Technology, Digiterati, TradeGecko, Things With Wings, Trendr, WebbROI, Servicerate.com

Find out what your peers are saying about Salesforce, Microsoft, monday.com and others in CRM. Updated: January 2025.

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