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World's First RPA Solution Powered by Conversational AI. 1RPA's cognitive user interface, its dynamic scalability, and its ability to read and understand, make it the easiest to use, most cost-effective and most intelligent RPA solution in the market.
While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.
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