Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA).
While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.
Nividous RPA is a full-fledged Hyperautomation platform that helps you to unleash the true potential of your workforce. Key components of Hyperautomation - Robotic Process Automation (RPA), Business Process Management (BPM), and Artificial Intelligence (AI) are in-built and well-integrated in the platform. It is built by Nividous with its deep experience in automation space and is used by leading organizations globally across verticals.
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