Jacada Intelligent Agent Engagement vs NTT-AT WinActor comparison

Jacada and NTT DATA are both solutions in the Robotic Process Automation (RPA) category. Jacada is ranked #48, while NTT DATA is ranked #27 with an average rating of 8.0. Jacada holds a 0.2% mindshare in RPA, compared to NTT DATA’s 0.3% mindshare. Additionally, 100% of Jacada users are willing to recommend the solution, compared to 50% of NTT DATA users who would recommend it.

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Jacada Intelligent Agent Engagement and NTT-AT WinActor based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA).

To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: February 2025).

Buyer's Guide

Robotic Process Automation (RPA)

February 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Fortra's Automate

Mindshare comparison

As of March 2025, in the Robotic Process Automation (RPA) category, the mindshare of Fortra's Automate is 1.3%, up from 1.0% compared to the previous year. The mindshare of Jacada Intelligent Agent Engagement is 0.2%, up from 0.1% compared to the previous year. The mindshare of NTT-AT WinActor is 0.3%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA)

Featured Reviews

Anabel Marco

Account Director at a tech services company with 11-50 employees

Automates processes efficiently with cost-effective scaling and robust customer support

Web scraping is quite good since it offers a lot of possibilities. Another important feature for me is its compatibility with MBI, the Power that is ISEQUADO Centers. I appreciate the ability to scale and increase the number of bots or studios without additional expense. Automate's non-reliance on additional orchestrators makes it quite cost-effective.

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Biswajit Mohanty

Senior Manager - RPA & Transition at FIS

Suitable for a small-scale business but not evolved enough for a large enterprise

The best thing with that Jacada is that they are a repository builder, which we use for our assessment to gauge and match screens. Jacada has evolved, but I'm not using the latest version. Technically we use our internal product more, which is iAutomate. We also use UiPath and Automation Anywhere…

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reviewer1170825

IT Planning Assistant Manager at a manufacturing company with 10,001+ employees

Frees up employee time but can't run when computer system is locked

Something that could be improved is that this solution can't run when the computer is locked, which meant we had to implement it in our own on-prem server as it never auto-locks. It would be better if, when we have scheduled a scenario, it would log into the system automatically.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I find the ease of use from a programming perspective very valuable."

"I find it very user-friendly. Our IT department and other departments can seamlessly collaborate without requiring extensive training. As a business department, we particularly value this aspect, as our team doesn't consist of many IT users. However, we couldn't solely rely on a drag-and-drop approach to implement and utilize the solution within our departments."

"We have tried other RPA solutions like UiPath or Automation Anywhere. They are fantastic products but complex, and it's hard to understand everything. It would be best if you had a skilled developer or several. Automate is easy to implement, administer, and use. It's appropriate for us because our cases are simple and easy to automate. We don't need complicated tools with many features; We prefer to get a significant ROI quickly."

"Web scraping is quite good since it offers a lot of possibilities."

"This product is quite easy to install, learn, and use, with our new employees being able to start using it in projects for clients after only two weeks of internal training."

"The most valuable features of Fortra's Automate include its FTP functionality and file manipulation capabilities."

"It gives us a central place to schedule tasks and run them distributed."

"We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us."

More Fortra's Automate pros

"The initial setup was fairly straightforward."

"This software is very smart - it can decide from a picture if we like that condition, and then the robot will do that action."

"The tool's most valuable feature is data import. The OCR feature helps to recognize the data. It can recognize screen and document numbers well."

Cons

"It's possible that they could use a stronger community for seeking guidance and help."

"The product also has a limited use case in some respects."

"The vendor is currently working on a solution that allows us to automatically create a process that is based on a document that we receive via email."

"Fortra's Automate is not as reliable as I would like it to be."

"The documentation is not that great."

"I would like the updates to be easier to deploy. Integration with Amazon S3 is somewhat lacking."

"The intelligent automation feature could be improved. It's interesting because it's simple, but the automation quality isn't always good. It's easy to use, but sometimes you need to make a slight improvement to the automation, and that's not so easy."

"I believe we need to test various OCR tools that assist in evaluating, let's say, six different customer resyncs. We analyze their spending patterns and documentations, but current OCR support has limitations, requiring highly standardized documents, which isn't always the case. With a more advanced OCR system, we could improve processes related to credit risk management and legal matters. We're exploring how to integrate Fortra's Automate with our CRM platform, taking cues from instances where Salesforce seamlessly merged with Automate. However, we use a different CRM, Insight for New Enterprise, and we're seeking ways to connect the automation process within our CRM. We aim for the automation to continue smoothly, even in instances where traditional automation methods might face hurdles."

More Fortra's Automate cons

"They need to create a workflow system."

"The OCR has issues recognizing handwritten data."

"Something that could be improved is that this solution can't run when the computer is locked, which meant we had to implement it in our own on-prem server as it never auto-locks."

Pricing and Cost Advice

"Compared to other products, the pricing model for this solution is much more convenient, flexible, and adaptable to the Portuguese reality."

"I believe the price falls within a reasonable range, which significantly influenced our decision regarding the product. This aspect is crucial for any technological solution, especially in our country where enterprises might be hesitant to invest heavily in something untested or uncertain about its practicality and potential returns."

"I'm only involved in running the product and maintaining the systems, so I can't speak to the cost."

"I like the way this solution is priced because you can buy a license, or you can buy the software outright."

"It comes with a package that costs approximately $20,000 USD per year."

"The pricing is quite reasonable. We can run the process with one bot. The limitation is at the server level because they have some resources, and sometimes that is enough. It isn't too expensive, so you can get a good return off of one, and you can also have a pack of five bots that is quite competitive."

"It has gone up in price. The price of Fortra's Automate has increased since we first started using it. It does a lot but also costs a lot. It was a lot more affordable before Fortra owned the software."

"From a distributor's perspective, one of the biggest selling points of Automate is its price point."

More Fortra's Automate pricing and cost advice

Information not available

"We pay yearly for the agent who runs the processes, plus an additional fee for maintenance costs."

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

14%

Healthcare Company

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about HelpSystems AutoMate?

We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us.

See all answers

What is your primary use case for HelpSystems AutoMate?

I am a consultant and I am making a lot of processes in human resources, payroll, certifications, trainings, web scra...

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What is your experience regarding pricing and costs for Fortra Automate?

The pricing is quite good compared to its competitors. Competitors are often more expensive than Automate. I would ra...

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What do you like most about NTT-AT WinActor?

The tool's most valuable feature is data import. The OCR feature helps to recognize the data. It can recognize screen...

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What needs improvement with NTT-AT WinActor?

The OCR has issues recognizing handwritten data.

See all answers

What advice do you have for others considering NTT-AT WinActor?

For the repeat tasks, we have two options. The first option is to use the scanner to set up the scheduler. Alternativ...

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Comparisons

Microsoft Power Automate vs Fortra's Automate

Compared 49% of the time

UiPath vs Fortra's Automate

Compared 38% of the time

Automation Anywhere vs Fortra's Automate

Compared 8% of the time

Blue Prism vs Fortra's Automate

Compared 5% of the time

More Fortra's Automate Competitors

Nintex RPA vs Jacada Intelligent Agent Engagement

Compared 100% of the time

More Jacada Intelligent Agent Engagement Competitors

Microsoft Power Automate vs NTT-AT WinActor

Compared 54% of the time

UiPath vs NTT-AT WinActor

Compared 46% of the time

More NTT-AT WinActor Competitors

Product Reports

Buyer's Guide

Fortra's Automate

March 2025

Download Fortra's Automate product report

Buyer's Guide

Robotic Process Automation (RPA)

February 2025

Jacada Intelligent Agent Engagement report

Download Jacada Intelligent Agent Engagement product report

Buyer's Guide

Robotic Process Automation (RPA)

February 2025

Download NTT-AT WinActor product report

Also Known As

HelpSystems Automate, Automate

No data available

NTT WinActor, WinActor, NTT-AT Robotic Process Automation Software, NTT-AT RPA

Overview

Fortra's Automate is predominantly used in HR and operational departments for automating reports, file manipulation, and data processing. Key uses include automating repetitive tasks, integrating PDFs and emails, running scripts, processing large data sets, transforming file formats, synchronizing databases, managing job schedules, and transferring files.

Users commend Fortra's Automate for its ease of implementation and user-friendly drag-and-drop interface, which requires minimal technical skills for efficient bot deployment. The software is appreciated for its effective scheduling tools, reliable integration capabilities, and a wide range of functions such as file interaction, secure file transfers, and extensive automation without the need for coding. Businesses achieve significant time savings and simplified processes, bolstered by continuous updates and robust customer support.

What are the key features?

Scheduling Tools: Enables precise control and timing for automation tasks
Integration Capabilities: Seamlessly connects with various systems and software
File Interaction: Comprehensive functions for file manipulation and transfer
Secure Transfers: Ensures data safety during file transfers
User-Friendly: Minimal technical skills needed for deployment and use

What benefits should you look for in reviews?

Ease of Implementation: Fast and simple setup process
Time Savings: Reduces time spent on repetitive tasks
Process Simplification: Streamlines complex workflows
Customer Support: Access to continuous support and updates

In various industries such as healthcare, transportation, and payroll, Fortra's Automate automates workflows like invoice generation, data retrieval, data uploading, and insurance eligibility checks, enhancing efficiency and accuracy for HR and operational tasks.

Fortra

While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.

Jacada

NTT-AT RPA accurately reproduces workflows - from simple form processing to sophisticated tasks - to streamline work.

NTT DATA

Sample Customers

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories

Humana, Turk Telekom, Leumi Card

Exeo Tech Corporation

Buyer's Guide

Robotic Process Automation (RPA)

February 2025

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