Jacada Intelligent Agent Engagement vs NTT-AT WinActor comparison

Jacada and NTT DATA are both solutions in the Robotic Process Automation (RPA) category. Jacada is ranked #47, while NTT DATA is ranked #29 with an average rating of 8.0. Jacada holds a 0.1% mindshare in RPA, compared to NTT DATA’s 0.3% mindshare. Additionally, 100% of Jacada users are willing to recommend the solution, compared to 50% of NTT DATA users who would recommend it.

Jacada Intelligent Agent En...

Read 1 Jacada Intelligent Agent Engagement review

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73 Comparison Views

100% willing to recommend

NTT-AT WinActor

Read 2 NTT-AT WinActor reviews

324 Views
223 Comparison Views

50% willing to recommend

Jacada Intelligent Agent En...

NTT-AT WinActor

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Executive Summary

We performed a comparison between Jacada Intelligent Agent Engagement and NTT-AT WinActor based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA).

To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: October 2024).

Buyer's Guide

Robotic Process Automation (RPA)

October 2024

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Helped 816,406 peers since 2012

Categories and Ranking

Jacada Intelligent Agent En...

Ranking in Robotic Process Automation (RPA)

47th

Average Rating

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

NTT-AT WinActor

Ranking in Robotic Process Automation (RPA)

29th

Average Rating

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the Robotic Process Automation (RPA) category, the mindshare of Jacada Intelligent Agent Engagement is 0.1%, up from 0.1% compared to the previous year. The mindshare of NTT-AT WinActor is 0.3%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA)

Featured Reviews

Biswajit Mohanty

Senior Manager - RPA & Transition at FIS

Suitable for a small-scale business but not evolved enough for a large enterprise

The best thing with that Jacada is that they are a repository builder, which we use for our assessment to gauge and match screens. Jacada has evolved, but I'm not using the latest version. Technically we use our internal product more, which is iAutomate. We also use UiPath and Automation Anywhere…

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reviewer1170825

IT Planning Assistant Manager at a manufacturing company with 10,001+ employees

Frees up employee time but can't run when computer system is locked

Something that could be improved is that this solution can't run when the computer is locked, which meant we had to implement it in our own on-prem server as it never auto-locks. It would be better if, when we have scheduled a scenario, it would log into the system automatically.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The initial setup was fairly straightforward."

"This software is very smart - it can decide from a picture if we like that condition, and then the robot will do that action."

"The tool's most valuable feature is data import. The OCR feature helps to recognize the data. It can recognize screen and document numbers well."

Cons

"They need to create a workflow system."

"The OCR has issues recognizing handwritten data."

"Something that could be improved is that this solution can't run when the computer is locked, which meant we had to implement it in our own on-prem server as it never auto-locks."

Pricing and Cost Advice

Information not available

"We pay yearly for the agent who runs the processes, plus an additional fee for maintenance costs."

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Questions from the Community

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What do you like most about NTT-AT WinActor?

The tool's most valuable feature is data import. The OCR feature helps to recognize the data. It can recognize screen and document numbers well.

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What needs improvement with NTT-AT WinActor?

The OCR has issues recognizing handwritten data.

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What advice do you have for others considering NTT-AT WinActor?

For the repeat tasks, we have two options. The first option is to use the scanner to set up the scheduler. Alternatively, we can use another method where we set up the task or schedule on the manag...

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Comparisons

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Product Reports

Buyer's Guide

Robotic Process Automation (RPA)

October 2024

Jacada Intelligent Agent Engagement report

Download Jacada Intelligent Agent Engagement product report

Buyer's Guide

Robotic Process Automation (RPA)

October 2024

Download NTT-AT WinActor product report

Also Known As

No data available

NTT WinActor, WinActor, NTT-AT Robotic Process Automation Software, NTT-AT RPA

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Jacada

NTT DATA

Overview

While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.

NTT-AT RPA accurately reproduces workflows - from simple form processing to sophisticated tasks - to streamline work.

Sample Customers

Humana, Turk Telekom, Leumi Card

Exeo Tech Corporation

Buyer's Guide

Robotic Process Automation (RPA)

October 2024

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We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.