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Jacada Intelligent Agent Engagement vs NTT-AT WinActor comparison

Jacada and NTT DATA are both solutions in the Robotic Process Automation (RPA) category. Jacada is ranked #47, while NTT DATA is ranked #29 with an average rating of 8.0. Jacada holds a 0.1% mindshare in RPA, compared to NTT DATA’s 0.3% mindshare. Additionally, 100% of Jacada users are willing to recommend the solution, compared to 50% of NTT DATA users who would recommend it.
Jacada Intelligent Agent En...
Read 1 Jacada Intelligent Agent Engagement review
  • 121 Views
  • 73 Comparison Views
100% willing to recommend
NTT-AT WinActor
Read 2 NTT-AT WinActor reviews
  • 324 Views
  • 223 Comparison Views
50% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Jacada Intelligent Agent Engagement and NTT-AT WinActor based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA).

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To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: October 2024).
Buyer's Guide
Robotic Process Automation (RPA)
October 2024
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Helped 814,763 peers since 2012
 

Categories and Ranking

Jacada Intelligent Agent En...
Ranking in Robotic Process Automation (RPA)
47th
Average Rating
7.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
NTT-AT WinActor
Ranking in Robotic Process Automation (RPA)
29th
Average Rating
7.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Robotic Process Automation (RPA) category, the mindshare of Jacada Intelligent Agent Engagement is 0.1%, up from 0.1% compared to the previous year. The mindshare of NTT-AT WinActor is 0.3%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Robotic Process Automation (RPA)
 

Featured Reviews

BM
Nov 5, 2020
Suitable for a small-scale business but not evolved enough for a large enterprise
The best thing with that Jacada is that they are a repository builder, which we use for our assessment to gauge and match screens. Jacada has evolved, but I'm not using the latest version. Technically we use our internal product more, which is iAutomate. We also use UiPath and Automation Anywhere…
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AF
Feb 17, 2022
Frees up employee time but can't run when computer system is locked
This solution is mainly used in our accounting department NTT-AT WinActor has allowed our employees to focus on other things rather than the repetitive tasks that can now be given to the robot. Something that could be improved is that this solution can't run when the computer is locked, which…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The initial setup was fairly straightforward."
"This software is very smart - it can decide from a picture if we like that condition, and then the robot will do that action."
"The tool's most valuable feature is data import. The OCR feature helps to recognize the data. It can recognize screen and document numbers well."
 

Cons

"They need to create a workflow system."
"Something that could be improved is that this solution can't run when the computer is locked, which meant we had to implement it in our own on-prem server as it never auto-locks."
"The OCR has issues recognizing handwritten data."
 

Pricing and Cost Advice

Information not available
"We pay yearly for the agent who runs the processes, plus an additional fee for maintenance costs."
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Questions from the Community

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What do you like most about NTT-AT WinActor?
The tool's most valuable feature is data import. The OCR feature helps to recognize the data. It can recognize screen and document numbers well.
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What needs improvement with NTT-AT WinActor?
The OCR has issues recognizing handwritten data.
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What advice do you have for others considering NTT-AT WinActor?
For the repeat tasks, we have two options. The first option is to use the scanner to set up the scheduler. Alternatively, we can use another method where we set up the task or schedule on the manag...
See all answers
 

Comparisons

Nintex RPA vs Jacada Intelligent Agent Engagement Logo
Nintex RPA vs Jacada Intelligent Agent Engagement
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UiPath vs NTT-AT WinActor Logo
UiPath vs NTT-AT WinActor
Compared 50% of the time
Microsoft Power Automate vs NTT-AT WinActor Logo
Microsoft Power Automate vs NTT-AT WinActor
Compared 50% of the time
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Product Reports

Buyer's Guide
Robotic Process Automation (RPA)
October 2024
Jacada Intelligent Agent Engagement reportDownload Jacada Intelligent Agent Engagement product report
Buyer's Guide
Robotic Process Automation (RPA)
October 2024
NTT-AT WinActor reportDownload NTT-AT WinActor product report
 

Also Known As

No data available
NTT WinActor, WinActor, NTT-AT Robotic Process Automation Software, NTT-AT RPA
 

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Jacada
NTT DATA
 

Overview

While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.

NTT-AT RPA accurately reproduces workflows - from simple form processing to sophisticated tasks - to streamline work.

 

Sample Customers

Humana, Turk Telekom, Leumi Card
Exeo Tech Corporation
Buyer's Guide
Robotic Process Automation (RPA)
October 2024
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