Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA).
While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.
The Evolution of Business Process Management Behind Robotic Process Automation, there is hidden a new approach to process automation. RPA will enable companies to automate the execution of routine processes thereby allowing the use of available resources for processes that add value.
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