Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA).
While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.
SyntBots is an integrated IT automation platform that enables efficient business transformation using a holistic approach to automation. Smart businesses are implementing intelligent automation by using SyntBots to transform and adapt to this new digital reality.
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