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Jacada Intelligent Agent Engagement vs Verint Robotic Process Automation comparison

Jacada and Verint are both solutions in the Robotic Process Automation (RPA) category. Jacada is ranked #47, while Verint is ranked #42. Jacada holds a 0.1% mindshare in RPA, compared to Verint’s 0.2% mindshare. Additionally, 100% of Jacada users are willing to recommend the solution.
Jacada Intelligent Agent En...
Read 1 Jacada Intelligent Agent Engagement review
  • 121 Views
  • 73 Comparison Views
100% willing to recommend
Verint Robotic Process Auto...
Read 1 Verint Robotic Process Automation review
  • 173 Views
  • 109 Comparison Views
0% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Jacada Intelligent Agent Engagement and Verint Robotic Process Automation based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA).

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To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: October 2024).
Buyer's Guide
Robotic Process Automation (RPA)
October 2024
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Helped 814,763 peers since 2012
 

Categories and Ranking

Jacada Intelligent Agent En...
Ranking in Robotic Process Automation (RPA)
47th
Average Rating
7.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Verint Robotic Process Auto...
Ranking in Robotic Process Automation (RPA)
42nd
Average Rating
0.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Robotic Process Automation (RPA) category, the mindshare of Jacada Intelligent Agent Engagement is 0.1%, up from 0.1% compared to the previous year. The mindshare of Verint Robotic Process Automation is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Robotic Process Automation (RPA)
 

Featured Reviews

BM
Nov 5, 2020
Suitable for a small-scale business but not evolved enough for a large enterprise
The best thing with that Jacada is that they are a repository builder, which we use for our assessment to gauge and match screens. Jacada has evolved, but I'm not using the latest version. Technically we use our internal product more, which is iAutomate. We also use UiPath and Automation Anywhere…
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Raun Kilgo - PeerSpot reviewer
May 19, 2022
It lightens the workload while giving our clients greater visibility into what's being done and how
I've used Automation Anywhere, Blue Prism, UiPath, and Pega Robotics, formerly OpenSpan. I still have ongoing projects with those, which tend to be client-driven. Verint probably works better for us because it originated in the call center world. Pega Robotics is probably the only one that can match Verint in that segment. Verint is better for call center employees or back-office workers. Depending on the use case, we could have used Automation Anywhere or UiPath. Those other solutions focus on replacing workers and automating all their tasks. Verint aims to make the workers more efficient and allow management to see what the worker is doing. You can have an equally significant impact with either approach, but I prefer the human-centered approach.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The initial setup was fairly straightforward."
"Verint RPA gives our clients greater visibility into what's being done and how. It also lightens the load on the workers by automating tasks."
 

Cons

"They need to create a workflow system."
"Verint RPA needs a more robust toolset to create complex UIs for workers. It's probably not just this product. Almost all automation solutions have similar limitations."
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Comparisons

Nintex RPA vs Jacada Intelligent Agent Engagement Logo
Nintex RPA vs Jacada Intelligent Agent Engagement
Compared 100% of the time
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Product Reports

Buyer's Guide
Robotic Process Automation (RPA)
October 2024
Jacada Intelligent Agent Engagement reportDownload Jacada Intelligent Agent Engagement product report
Buyer's Guide
Robotic Process Automation (RPA)
October 2024
Verint Robotic Process Automation reportDownload Verint Robotic Process Automation product report
 

Learn More

Jacada
Verint
 

Overview

While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.

With Verint Robotic Process Automation, organizations can automate repetitive and time-consuming processes, allowing employees to focus on more complex and customer-related activities.

 

Sample Customers

Humana, Turk Telekom, Leumi Card
Information Not Available
Buyer's Guide
Robotic Process Automation (RPA)
October 2024
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Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA). Updated: October 2024.
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We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.