Try our new research platform with insights from 80,000+ expert users

JIRA Service Management vs Kaseya Vorex comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

JIRA Service Management
Ranking in Help Desk Software
2nd
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
85
Ranking in other categories
IT Service Management (ITSM) (2nd)
Kaseya Vorex
Ranking in Help Desk Software
48th
Average Rating
0.0
Reviews Sentiment
6.8
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2025, in the Help Desk Software category, the mindshare of JIRA Service Management is 10.4%, down from 12.2% compared to the previous year. The mindshare of Kaseya Vorex is 0.1%, down from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Help Desk Software
 

Featured Reviews

Karim Yousef - PeerSpot reviewer
Efficiently track and document projects with seamless tool integration
We are a management warehouse that provides services to different customers in different sectors. Primarily, we serve the banking sector and the military sector. We manage all the software delivery projects through tools such as JIRA Service Management or TFS Confluence is a great tool for…
reviewer2338638 - PeerSpot reviewer
Generates comprehensive system status updates for trend analysis, but the customization features need enhancement
The adoption of Kaseya has significantly enhanced our IT service and delivery management compared to our previous reliance on Excel-based processes. The transition has provided us with essential reports on resource utilization. Additionally, the platform generates comprehensive status updates on open tickets and allows for trend analysis. The product does not provide automation features. We have to integrate third-party tools for automatic ticketing. Its reporting capabilities could be enhanced as well. I rate it a six out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Its integration is most valuable. It is pretty open for integration."
"The product is not lacking anything that a QA will want to use."
"JSM's best feature is the integration with other Jira products."
"Customizations are most valuable. The customization of workflows is the main power of the Atlassian tools in general."
"The most valuable features are the management tools."
"Simplicity is a key aspect. It is not hard to use."
"The visibility features are great."
"It has improved our work in a number of ways. First, it has made everything much faster. Before Jira Service Management, it could take weeks to resolve a ticket."
"The platform's most valuable feature is the ability to produce daily summary reports."
 

Cons

"As a consultant, I have used the support. Some of the support I have received has been good and other times it could improve."
"JSM's ability to handle large volumes of emails isn't great."
"I would like to see improvement in the ability to filter completed tasks."
"In general, JIRA has no relation to customers or financials. Therefore, marketplace add-ons are needed to make it work for customer-facing systems."
"The product does not allow customization of reports."
"It has change management and incident management, but CMDB is not there. It's also not as user-friendly as ServiceNow."
"I don't think the program is very scalable."
"Its UI is a bit overwhelming for new users. That has been the problem with Jira for a long time. If they could put some fields that we could use to simplify the UI, it would be good."
"Kaseya Vorex's customization features could be better."
 

Pricing and Cost Advice

"Actually in Iran we don't have copyright or intellectual property, so we can use JIRA for free."
"JSM's pricing is one of the best, starting at around $10 per user, per month, with volume discounts available."
"We have an annual license with JIRA Service Management, but it is billed monthly."
"The license we use is on a yearly basis. As a Solution Partner, we were using the free one and were using the free plugins. We were also giving our own plugins to the Atlassian Solution Partners for free. We don't pay anything to Atlassian."
"It depends on the number of users but it starts at $20 per month per user. I would rate them a three out of five for pricing."
"Licensing can become quite expensive."
"It is one of the premium products on the market, but it is very costly, especially in the Indian market."
"This is pricey solution. Should we move to using all cloud solutions in our business, we may move to different tools that have multiple functionality versus having a solution for each area. This would be too pricey and we would need to replace Jira with a different solution that also offers other features."
Information not available
report
Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.
832,138 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
19%
Financial Services Firm
9%
Manufacturing Company
8%
Government
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about JIRA Service Management?
JIRA Service Management is a very user-friendly solution.
What is your experience regarding pricing and costs for JIRA Service Management?
While JIRA Service Management saves time, direct cost savings are challenging due to licensing fees. Currently, it costs around $150 to $200 per user, a significant expense, especially given the la...
What do you like most about Kaseya Vorex?
The platform's most valuable feature is the ability to produce daily summary reports.
What needs improvement with Kaseya Vorex?
Kaseya Vorex's customization features could be better. They could provide training programs to predict the potential issues.
What advice do you have for others considering Kaseya Vorex?
The adoption of Kaseya has significantly enhanced our IT service and delivery management compared to our previous reliance on Excel-based processes. The transition has provided us with essential re...
 

Also Known As

JIRA Service Desk
No data available
 

Overview

 

Sample Customers

mgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE Canada
CROWD, GetApp, Capterra, Software Advice
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: January 2025.
832,138 professionals have used our research since 2012.