Kaseya IT Center vs Zabbix comparison

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Kaseya IT Center

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Executive SummaryUpdated on Aug 6, 2024

Kaseya IT Center and Zabbix are both robust IT management solutions. Kaseya IT Center has the upper hand in pricing and support, whereas Zabbix excels in features and customization.

Features: Kaseya IT Center is appreciated for its remote monitoring, patch management, and automation capabilities. Users of Zabbix highly value its robust monitoring features, scalability, and flexibility through extensive APIs. Zabbix's strength lies in its comprehensive monitoring and customization options, giving it an edge in features.

Room for Improvement: Users of Kaseya IT Center suggest improving its reporting features and user experience. For Zabbix, users highlight the need for better documentation and more straightforward initial configuration processes. Differences include Kaseya IT Center needing better reports and Zabbix requiring enhanced documentation.

Ease of Deployment and Customer Service: Kaseya IT Center is praised for its relatively simple deployment process and responsive customer service. Zabbix, while feature-rich, is noted for a more complex deployment process and less accessible support. Kaseya IT Center's ease of deployment and strong support are beneficial, but Zabbix’s complexity can be a hurdle.

Pricing and ROI: Kaseya IT Center offers competitive pricing with a strong ROI, thanks to its efficient automation tools. Zabbix, being open-source, requires lower initial investment but can lead to higher costs in customization and maintenance. Differences show Kaseya IT Center has a better upfront ROI, whereas Zabbix might incur additional costs over time due to customization needs.

To learn more, read our detailed Kaseya IT Center vs. Zabbix Report (Updated: April 2025).

Kaseya IT Center vs. Zabbix

April 2025

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Helped 847,959 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Kaseya IT Center

Ranking in Server Monitoring

20th

Average Rating

7.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Zabbix

Ranking in Server Monitoring

1st

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

105

Ranking in other categories

Application Performance Monitoring (APM) and Observability (8th), Network Monitoring Software (1st), IT Infrastructure Monitoring (1st), Cloud Monitoring Software (2nd)

Mindshare comparison

As of April 2025, in the Server Monitoring category, the mindshare of Kaseya IT Center is 0.3%, down from 0.3% compared to the previous year. The mindshare of Zabbix is 28.2%, up from 23.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Server Monitoring

Featured Reviews

ShaheenKapery

Solutions Architect at Altron

Improved our IT efficiency and problem resolution capabilities but MDM integration needs improvement

A lot of it is the ability to tell me what the problem is, even if it's a hardware or software error. The diagnosis is really nice, and it's enough for my technician to arrive with the right parts to fix it the first time. We don't need that extra truck roll. The fact that it can tell us which part to take with us, the most likely part that we need to replace, is a huge benefit. From an internal IT perspective, the integrations are really easy. Most of them can be done by even a tier-one technician. It's very straightforward: you click where it tells you to click, you do what it tells you to do, and it works.

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ASM Naushad Alam

Network Manager at a financial services firm with 1,001-5,000 employees

Allows any number of customizations but lacks functionality for finding root causes

We have not yet purchased the commercial version so have a lack of technical ability. We do not yet fully know the key points or key features of the solution. We just use what we use along with WhatsUp Gold. Based on our use only, stability is rated a seven out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a product that is very easy to learn."

"The stability is good. Our systems have been up for over two years without any stability issues."

"The solution's technical support is good."

"The template system in Zabbix is very beneficial as it saves time in configuration."

"Zabbix helps to save time."

"The most valuable features in Zabbix are those that help us overcome bottlenecks in CPU usage, as well as reduce memory delay. I know that we have only reached the tip of the iceberg of what Zabbix's features can do for us, and we have not used all of them yet."

"The solution's design has recently changed and it is visually pleasing with more color, for example, there is blue, black, and white."

"The performance and bandwidth are valuable features."

"It's one of the best products available."

"The features I found most valuable are the user interface and a wide range of network devices that are easy to configure."

"We use Zabbix to monitor our organization's IT infrastructure and workstations. We don't use Microsoft Intune since it's expensive. The tool's real-time alerting system has proved crucial for us, particularly when a new device joins a network that is not one of our own devices. It notifies us about the presence of this new device, allowing us to investigate further. Additionally, it alerts us about disk usage, memory usage, and the software installed on the machine."

More Zabbix pros

Cons

"At times, there is degradation in performance."

"I would like to see MDM integration improved."

"In Kaseya, agents are shown as offline at times, and it is an area that is being improved."

"In an upcoming release, there should be automated reports which we are currently doing manually. For example, if we collect a report file every day and want to send it to a moderator for review. We are expecting this feature to come out soon but it would be valuable to have now."

"The main problem with Zabbix is that you have to spend time writing templates for all of the products that you have."

"In terms of user-friendliness, large maps could be more interactive. We should be able to click on some areas and move some objects. It would make it simpler to see things while analyzing some dedicated parameters."

"There are a lot of areas for improvement, specifically in the dashboards and reports functionalities."

"I want Zabbix to improve the UX/UI. Zabbix doesn't use a JavaScript chart for images, and I want them to improve this."

"They should open an SSH session from the web interface."

"Zabbix isn't a great tool for cloud-specific monitoring - its connection to public clouds needs to be improved. Other areas for improvement would be the lack of dashboards and integrations."

"The event correlation could be better."

More Zabbix cons

Pricing and Cost Advice

"I rate the product's price a six on a scale of one to ten, where one is expensive, and ten is cheap."

"Pricing is okay and negotiable."

"The solution is free. However, many open-sourced tools start out free but eventually start charging."

"The tool's licensing is good."

"We purchased Zabbix for a good price, including support"

"We pay the subscription for support by year."

"The product is an open source and free solution."

"Zabbix is a free solution but the support contact costs money."

"We are using the free, open-source version."

"This solution is completely open-source, so it is quite affordable."

More Zabbix pricing and cost advice

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

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Top Industries

By visitors reading reviews

No data available

Educational Organization

35%

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Kaseya IT Center?

The solution's technical support is good.

What needs improvement with Kaseya IT Center?

I would like to see MDM integration improved. It seems strange that it's not included. It's difficult to manage company phones without it. Many employees use company phones for work, even for tasks...

What is your primary use case for Kaseya IT Center?

So, it's much bigger than just server monitoring. We can plan the deployment, handle it, and roll it back, and it can automatically roll it out. We can do it in the sandbox to see if there are any ...

What do you like most about Zabbix?

The template system in Zabbix is very beneficial as it saves time in configuration.

What is your experience regarding pricing and costs for Zabbix?

The cost is minimal. It is literally free.

What needs improvement with Zabbix?

For me, Zabbix is very straightforward. I cannot think of any improvements needed. It's a very mature product. The only issue I can note is that it's Linux-based, and Linux documentation is not the...

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Product Reports

Download Kaseya IT Center product report

Server Monitoring

March 2025

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March 2025

Also Known As

IT Center

No data available

Overview

IT Center overcome IT complexity and manage your entire IT environment to improve service quality, increase efficiency, and deliver new services rapidly and securely. IT Center is a comprehensive IT management solution that allows IT departments and Managed Service Providers (MSPs) to centrally manage and automate all of IT, from a single console.

Kaseya

Zabbix is an open-source monitoring software that provides real-time monitoring and alerting for servers, networks, applications, and services.

It offers a wide range of features including data collection, visualization, and reporting.

With its user-friendly interface and customizable dashboards, Zabbix helps organizations ensure the availability and performance of their IT infrastructure.

Sample Customers

1st Community Federal Credit Union, AMC, All Coveredês, Atlanta Technology Force, Babcockês, Baker Triangle, BankFirst, Beltone New England, Big Brothers Big Sisters

1. IBM 2. Dell 3. Cisco 4. HP 5. Oracle 6. Microsoft 7. Amazon 8. Google 9. Facebook 10. Twitter 11. LinkedIn 12. Netflix 13. Adobe 14. VMware 15. Salesforce 16. SAP 17. Intel 18. AT&T 19. Verizon 20. T-Mobile 21. Vodafone 22. Ericsson 23. Nokia 24. Siemens 25. General Electric 26. Honeywell 27. Philips 28. Sony 29. Samsung 30. LG 31. Panasonic 32. Toshiba