LiveAgent vs N-able MSP Manager comparison

QualityUnit and N-able are both solutions in the Help Desk Software category. QualityUnit is ranked #38, while N-able is ranked #23 with an average rating of 7.0. QualityUnit holds a 0.3% mindshare in HDS, compared to N-able’s 0.7% mindshare. Additionally, 100% of QualityUnit users are willing to recommend the solution, compared to 100% of N-able users who would recommend it.

LiveAgent

Read 2 LiveAgent reviews

163 Views
85 Comparison Views

100% willing to recommend

N-able MSP Manager

Read 4 N-able MSP Manager reviews

315 Views
219 Comparison Views

100% willing to recommend

LiveAgent

N-able MSP Manager

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

LiveAgent and N-able MSP Manager are competing products in customer interaction and service management. LiveAgent has a slight edge in user satisfaction due to its communication tools, while N-able MSP Manager is better for managed service providers with its superior features.

Features: LiveAgent offers extensive email ticketing, live chat, and call center features, focusing on robust help desk tools. N-able MSP Manager provides ticketing, billing, and scheduling tools, emphasizing IT service management to streamline operations.

Ease of Deployment and Customer Service: LiveAgent provides straightforward deployment and strong customer support across diverse communication channels. N-able MSP Manager involves a more complex setup but offers dedicated customer service designed for MSPs.

Pricing and ROI: LiveAgent provides competitive pricing with a quick return on investment thanks to its versatile features. N-able MSP Manager has higher initial setup costs but potentially offers higher ROI with its feature-rich platform for MSPs.

To learn more, read our detailed LiveAgent vs. N-able MSP Manager Report (Updated: April 2025).

Buyer's Guide

LiveAgent vs. N-able MSP Manager

April 2025

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Helped 846,617 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

LiveAgent

Ranking in Help Desk Software

38th

Ranking in IT Service Management (ITSM)

43rd

Average Rating

8.0

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Knowledge Management Software (15th)

N-able MSP Manager

Ranking in Help Desk Software

23rd

Ranking in IT Service Management (ITSM)

25th

Average Rating

8.4

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Help Desk Software category, the mindshare of LiveAgent is 0.3%, up from 0.3% compared to the previous year. The mindshare of N-able MSP Manager is 0.7%, down from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

Daniel Lies

Head of Process Management at Immoveo gmbh

Service level optimization is key as is the integrated email and chat functions

I'd like to see an improvement in the connection to other software or the ability to have a direct connection. For now you can send an email with specific data and the system will react to it but you can't have a direct conversation. The issue is with optimization for the times when you need to go outside of the system. I'd like to see an improved API to the system, rather than other softwares having to trigger everything. You can connect from outside via the API so things like client details can be changed but there's no internal trigger that would automatically update.

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Yazan Albaw

Customer Success Director at We Cybers

N-able MSP Manager centralizes service management, automates ticketing, and enhances client communication for streamlined IT operations.

For improvement, there's a feature I've already requested from N-able that I'd love to see in future releases. When adding a client, there should be a way to add multiple contacts under each client. Currently, we have to manually enter each contact’s details one by one, including their name, last name, password, and other information. It would be much more efficient if we could import contacts in bulk, perhaps using an Excel sheet or another import method. Additionally, it would be highly beneficial if MSP Manager could integrate with multiple RMM solutions. At the moment, we're limited to integrating with just one RMM, Expanding this capability would greatly enhance the versatility and value of MSP Manager.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Provides service level optimization."

"The most valuable feature was how the solution helped us to prioritize tasks."

"I am impressed with the tool's integration with our mail system."

"The best advantage for us, since we use all N-able products, is that the MSP portal centralizes everything."

"This is a premier product and it has been around for a long time."

"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."

Cons

"Connection to other softwares could be improved."

"There are other products that are more popular."

"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."

"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."

"The tool needs to improve its customization of the user interface."

"I'd like to see a way to import contacts in bulk using an Excel sheet or another import method."

Pricing and Cost Advice

Information not available

"Don't get scared of the price tag because it's definitely worth it."

"I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market."

"I don't know the exact cost, but I know it's reasonable. Its cost of entry is not bad. I've had other organizations sign up for it. I don't know how much they paid, but it wasn't bad. You charge for every object. You charge for AV, and you charge for servers. There is a charge for everything or every object in that. I know we make money from it, but I don't know what it is."

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Questions from the Community

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What do you like most about N-able MSP Manager?

I am impressed with the tool's integration with our mail system.

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What needs improvement with N-able MSP Manager?

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What is your primary use case for N-able MSP Manager?

At We Cybers, we utilize multiple N-able products, including RMM, EDR, and Passportal. N-able MSP Manager seamlessly integrates our ticketing system with both RMM Insight and N-central, enabling au...

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Comparisons

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Also Known As

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SolarWinds LOGICnow, SolarWinds MSP Manager

Overview

Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2020. LiveAgent boasts the fastest chat widget on the market and has over 150M end-users worldwide. LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. LiveAgent has over 179+ helpful features such as advanced automation features, rules, tags, and 40+ integrations.

Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. Start your free 14-day trial today, no credit card required.

QualityUnit

Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

Intuitive, lightweight ticketing with seamless RMM and N-central^®platform integrations.
Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
Complete customer and knowledge management with a branded portal.
Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.

N-able

Sample Customers

Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University

Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology

Buyer's Guide

LiveAgent vs. N-able MSP Manager

April 2025

Free Report: LiveAgent vs. N-able MSP Manager

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