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LiveChat vs LivePerson comparison

The compared LiveChat and LivePerson solutions aren't in the same category. LiveChat is ranked #34 in HDS , and holds a 0.3% mindshare in the category. LivePerson is ranked #7 in AIPC , with an average rating of 7.5, and holds a 2.0% mindshare. Additionally, 100% of LiveChat users are willing to recommend the solution, compared to 100% of LivePerson users who would recommend it.
LiveChat
Read 6 LiveChat reviews
  • 149 Views
  • 114 Comparison Views
100% willing to recommend
LivePerson
Read 3 LivePerson reviews
  • 251 Views
  • 169 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between LiveChat and LivePerson based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software.

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To learn more, read our detailed Help Desk Software Report (Updated: October 2024).
Buyer's Guide
Help Desk Software
October 2024
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Helped 815,854 peers since 2012
 

Categories and Ranking

LiveChat
Average Rating
9.8
Number of Reviews
6
Ranking in other categories
Help Desk Software (34th), IT Service Management (ITSM) (38th), Live Chat (2nd)
LivePerson
Average Rating
7.6
Number of Reviews
3
Ranking in other categories
AI-Powered Chatbots (7th)
 

Mindshare comparison

While both are Customer Relationship Management solutions, they serve different purposes. LiveChat is designed for Help Desk Software and holds a mindshare of 0.3%, down 0.3% compared to last year.
LivePerson, on the other hand, focuses on AI-Powered Chatbots, holds 2.0% mindshare, down 2.9% since last year.
Help Desk Software
AI-Powered Chatbots
 

Featured Reviews

it_user371517 - PeerSpot reviewer
Jan 17, 2016
We cannot monitor it 24/7, so the ability to leave a message if we are not on helps us capture those interactions.
The live chat is invaluable. We also found that we cannot monitor it 24/7, so the ability to leave a message if we are not on helps us capture those interactions with our clients that we might not otherwise know about Every company searches for ways to have authentic conversations with there…
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Sitanshu Kumar Mishra - PeerSpot reviewer
Oct 12, 2022
Provides predefined content, the ability to measure KPIs, and a reliable way for customer conversations
The auto feature where if there are five chats and one of them goes down or a customer leaves the conversation, a new chat automatically pops up with the next customer available on the line is valuable. It also monitors the KPIs such as your CSAT, your time of conversation, etc. All the KPIs are mentioned on the first row of the screen. This is the second feature that I love about LivePerson. It has some predefined content. You can click on that, and it will be sent to the customer. Instead of typing a complete statement, you can use this predefined content.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pricing and Cost Advice

Information not available
"I am not aware of the pricing, but I have seen it not only being used in India. It is also being used in a lot of other countries such as the Philippines and Jamaica. So, I would assume that it is affordable."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
21%
Insurance Company
14%
Computer Software Company
13%
Manufacturing Company
13%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about LivePerson ?
LivePerson's technical support team is good since they are quick to solve the issues we face with the platform in our company.
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What needs improvement with LivePerson ?
During the peak times last year, my company observed some downtime in the solution, which had become common with LivePerson. LivePerson couldn't handle the volume our company was getting. Right now...
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What is your primary use case for LivePerson ?
I started as a customer support agent. In my company, I initially used LivePerson for web messaging and conversations to help customers with their queries. Right now, I am responsible for quality a...
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Comparisons

No data available
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ServiceNow Virtual Agent vs LivePerson
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Amelia vs LivePerson Logo
Amelia vs LivePerson
Compared 26% of the time
Kore.ai vs LivePerson Logo
Kore.ai vs LivePerson
Compared 25% of the time
eGain Chat vs LivePerson Logo
eGain Chat vs LivePerson
Compared 21% of the time
More LivePerson Competitors
 

Product Reports

Buyer's Guide
LiveChat
November 2024
LiveChat reportDownload LiveChat product report
Buyer's Guide
LivePerson
November 2024
LivePerson reportDownload LivePerson product report
 

Also Known As

chat.io
LiveEngage
 

Learn More

LiveChat
LivePerson
 

Overview

Premium live chat software with help desk features.

Used by businesses to provide amazing customer service, increase online conversion and improve sales results.

LiveChat is a quality customer service software for companies striving to constantly improve their customer experience.

Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website.

Give it a try at https://www.livechatinc.com

LivePerson is a provider of online engagement solutions that facilitate real-time assistance. Connecting businesses and experts with consumers seeking help on the Web, our hosted software creates more relevant, compelling and personalized online experiences. More than 8,000 companies, including EarthLink, Hewlett-Packard, Microsoft, Qwest, and Verizon, rely on LivePerson to maximize the impact of the online channel.
 

Sample Customers

Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.
Backcountry, National Domestic Violence Hotline, Poder Comercial, PAC Web Hosting, Landings Credit Union, Rail Europe
Buyer's Guide
Help Desk Software
October 2024
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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.