Management Consultant at a tech services company with 501-1,000 employees
MSP
Top 20
2023-09-06T11:54:55Z
Sep 6, 2023
I started as a customer support agent. In my company, I initially used LivePerson for web messaging and conversations to help customers with their queries. Right now, I am responsible for quality assurance since I work for the QA team that mainly checks the conversations of advisors.
System Administrator at a computer software company with 1,001-5,000 employees
Real User
Top 20
2023-07-12T13:15:47Z
Jul 12, 2023
In our company, this product was used as a platform for communication with our customers. Actually, our customers were our colleagues. So our internal development team created a page where the window with live chat was embedded. Our employees accessed this page and used the live chat window to communicate with specialists on the other end. The specialists used the platform, the admin part, to answer the questions of our employees, our customers. I served as an admin for this application on our side. My responsibilities involved handling questions, such as adding new features and resolving problems with the help of LivePerson support. I remember correctly I referred to these as "Talks cases" within the application. I would create these cases and then wait for the support team's response, either to perform manual actions in the application or to receive guidance on resolving various issues on their side.
It is being used in our company for the chat process for a particular airline project. It is a communication tool for interacting with customers. It is deployed on the cloud. It is a complete VDI process, and it is accessible from America.
LivePerson is a provider of online engagement solutions that facilitate real-time assistance. Connecting businesses and experts with consumers seeking help on the Web, our hosted software creates more relevant, compelling and personalized online experiences. More than 8,000 companies, including EarthLink, Hewlett-Packard, Microsoft, Qwest, and Verizon, rely on LivePerson to maximize the impact of the online channel.
I started as a customer support agent. In my company, I initially used LivePerson for web messaging and conversations to help customers with their queries. Right now, I am responsible for quality assurance since I work for the QA team that mainly checks the conversations of advisors.
In our company, this product was used as a platform for communication with our customers. Actually, our customers were our colleagues. So our internal development team created a page where the window with live chat was embedded. Our employees accessed this page and used the live chat window to communicate with specialists on the other end. The specialists used the platform, the admin part, to answer the questions of our employees, our customers. I served as an admin for this application on our side. My responsibilities involved handling questions, such as adding new features and resolving problems with the help of LivePerson support. I remember correctly I referred to these as "Talks cases" within the application. I would create these cases and then wait for the support team's response, either to perform manual actions in the application or to receive guidance on resolving various issues on their side.
It is being used in our company for the chat process for a particular airline project. It is a communication tool for interacting with customers. It is deployed on the cloud. It is a complete VDI process, and it is accessible from America.