System Administrator at a computer software company with 1,001-5,000 employees
Real User
Top 20
2023-07-12T13:15:47Z
Jul 12, 2023
LivePerson has been really useful for us. For example, there are several features, such as predefined content and rating information, that are more client-oriented.
The auto feature where if there are five chats and one of them goes down or a customer leaves the conversation, a new chat automatically pops up with the next customer available on the line is valuable.
LivePerson is a provider of online engagement solutions that facilitate real-time assistance. Connecting businesses and experts with consumers seeking help on the Web, our hosted software creates more relevant, compelling and personalized online experiences. More than 8,000 companies, including EarthLink, Hewlett-Packard, Microsoft, Qwest, and Verizon, rely on LivePerson to maximize the impact of the online channel.
LivePerson's technical support team is good since they are quick to solve the issues we face with the platform in our company.
LivePerson has been really useful for us. For example, there are several features, such as predefined content and rating information, that are more client-oriented.
The auto feature where if there are five chats and one of them goes down or a customer leaves the conversation, a new chat automatically pops up with the next customer available on the line is valuable.