Management Consultant at a tech services company with 501-1,000 employees
MSP
Sep 6, 2023
My company has an internal team, along with another team that works with the clients responsible for LivePerson's maintenance. Those planning to use the solution must first determine the platform's use cases. In my company, when we tried to implement email support in LivePerson, it did not work. The potential users of the solution should ensure that LivePerson will be useful for the type of support they expect. LivePerson is pretty useful when it comes to web messaging or chat features. The solution's potential users have to make sure and fully understand what they will get from LivePerson as a user. I rate the overall tool an eight out of ten.
System Administrator at a computer software company with 1,001-5,000 employees
Real User
Jul 12, 2023
I would recommend using LivePerson because it's relatively flexible for different areas of business or customer support. However, I would advise them to make good contact with their representative to get faster and more detailed answers to their requests. Discussing their needs with the representative and following some guidelines can be beneficial in the initial stages. Otherwise, they might face issues with not having very detailed instructions and may feel overwhelmed with the numerous features of this application. It's not because of the application itself but rather due to some overnight experiences with live support, meaning online support, and sometimes slow responses from the representatives. Overall, I would rate the solution a seven out of ten. And it's not because of the application by itself, but because of the sometimes not very fast or slow responses from the representatives in the live support.
For business process outsourcing, if you need to communicate through email and chat with the customer, this is definitely the best application I have come across. For chatbots, this is the best application that I have seen. I would rate it an eight out of ten.
LivePerson is a provider of online engagement solutions that facilitate real-time assistance. Connecting businesses and experts with consumers seeking help on the Web, our hosted software creates more relevant, compelling and personalized online experiences. More than 8,000 companies, including EarthLink, Hewlett-Packard, Microsoft, Qwest, and Verizon, rely on LivePerson to maximize the impact of the online channel.
My company has an internal team, along with another team that works with the clients responsible for LivePerson's maintenance. Those planning to use the solution must first determine the platform's use cases. In my company, when we tried to implement email support in LivePerson, it did not work. The potential users of the solution should ensure that LivePerson will be useful for the type of support they expect. LivePerson is pretty useful when it comes to web messaging or chat features. The solution's potential users have to make sure and fully understand what they will get from LivePerson as a user. I rate the overall tool an eight out of ten.
I would recommend using LivePerson because it's relatively flexible for different areas of business or customer support. However, I would advise them to make good contact with their representative to get faster and more detailed answers to their requests. Discussing their needs with the representative and following some guidelines can be beneficial in the initial stages. Otherwise, they might face issues with not having very detailed instructions and may feel overwhelmed with the numerous features of this application. It's not because of the application itself but rather due to some overnight experiences with live support, meaning online support, and sometimes slow responses from the representatives. Overall, I would rate the solution a seven out of ten. And it's not because of the application by itself, but because of the sometimes not very fast or slow responses from the representatives in the live support.
For business process outsourcing, if you need to communicate through email and chat with the customer, this is definitely the best application I have come across. For chatbots, this is the best application that I have seen. I would rate it an eight out of ten.