LiveChat and OpenText Service Management Automation X compete in business communication and IT service management. While LiveChat is praised for its affordability and customer service, SMAX offers a comprehensive feature set justifying its higher price, making it suitable for complex environments.
Features:LiveChat offers robust messaging capabilities, real-time visitor tracking, and unlimited customization of team structures for effective communication. OpenText SMAX provides powerful automation, AI-driven analytics, and adaptable workflows suitable for diverse business operations.
Room for Improvement:LiveChat could enhance its monitoring capabilities and design customization options for the chat interface. It would also benefit from more advanced analytics. OpenText SMAX could simplify its configuration for non-tech users, improve initial setup processes, and expand customization features in its interface.
Ease of Deployment and Customer Service:LiveChat is known for its easy installation and 24/7 support, facilitating quick integration. OpenText SMAX, while more intricate to deploy due to its complex features, provides responsive support that effectively aids in deployment and ongoing use.
Pricing and ROI:LiveChat is budget-friendly with low initial costs and quick ROI due to its straightforward setup. OpenText SMAX requires a higher investment but offers significant long-term ROI by addressing detailed service management needs, making it more valuable for businesses seeking extensive capabilities.
Premium live chat software with help desk features.
Used by businesses to provide amazing customer service, increase online conversion and improve sales results.
LiveChat is a quality customer service software for companies striving to constantly improve their customer experience.
Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website.
Give it a try at https://www.livechatinc.com
OpenText™ SMAX is a SaaS-based solution that delivers a smart approach to IT and enterprise service management with built-in analytics, codeless configurations, and private generative AI chatbots.
OpenText SMAX delivers a smart approach to service management, with full capabilities for IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). Empower users to self-resolve common requests with private generative AI chatbots that offer human-like responses. Give your team what they need—ITIL best-practice templates, codeless configurations, and built-in AI and analytics for automating workflows, improving processes, and solving issues. With SaaS deployment, SMAX eliminates the hassle of installation, maintenance, and upgrade. What’s more, SMAX offers flexible and affordable licensing that adapts to your business needs and saves you money.
SMAX has a flexible and transparent pricing model that lets you change license allocations or add capabilities without costly surprises. Pricing starts at $79 per agent per month for a full range of processes and features that include a service portal, mobile app, AI, analytics, federated CMDB, ITSM, ESM, discovery, and orchestration. Visit the OpenText ITSM SaaS pricing page for details.
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