We compared LogicMonitor and Nagios XI across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: LogicMonitor stands out for its seamless integration with external applications, personalized dashboards, and efficient AIOps functionality. Nagios XI received positive feedback for its versatility and adaptability. It offers a diverse selection of plugins and scripts for monitoring needs.
Room for Improvement: LogicMonitor users have requested better dashboards, customizable alerts, and more automation. Some also suggested improvements in the solution’s AI capabilities. Users have suggested Nagios XI could improve integration, simplify configuration, and make the platform more user-friendly. Nagios XI users also suggest improvements to network visibility and cloud discovery.
Service and Support: LogicMonitor's support team is praised for being helpful, knowledgeable, and responsive. The solution also offers learning resources and ample information to help users navigate and customize the platform. Some Nagios XI customers complained about the lack of chat or phone support options.
Ease of Deployment: LogicMonitor's initial setup is generally regarded as effortless. Users appreciated the vendor’s help during onboarding and the solution’s extensive documentation. Some Nagios XI users found the setup to be relatively simple, while others considered it challenging. Deployment can take a few months to complete, and there’s a steep learning curve.
Pricing: LogicMonitor’s licensing model is based on the size of the environment. It is seen as a high-end solution with a high price tag and may be too costly for smaller organizations. Nagios XI’s pricing is considered reasonable and transparent, with no extra charges.
ROI: LogicMonitor users have seen an ROI in the form of increased visibility and shorter resolution times. Nagios XI’s pricing is considered reasonable and transparent, with no extra charges.
Comparison Results: LogicMonitor is a premium solution geared toward large enterprises, featuring smooth integration and advanced AIOps features. Users praised LogicMonitor for its painless setup process and excellent support, but some noted that the solution’s steep price tag might put it out of the range of smaller businesses and that it could improve dashboards and AI capabilities. Nagios XI is an affordable, flexible solution with a broad feature set and a selection of helpful plugins. At the same time, users say the setup can be complex, and some expressed a desire for more convenient ways to contact support.
"We can manage the entire system across the network and troubleshoot the pain points."
"It has improved our organization with its capacity planning. We have a performance environment that we use to benchmark our applications. We use it to say, "Okay, at a certain level of concurrency, we know where our application will fall over." Therefore, we are using LogicMonitor dashboards to tell us that we're good. Our platform can handle X number of clients concurrently hitting us at a time."
"LogicMonitor saves time in terms of its ability to proxy a connection through a device. For example, if you are troubleshooting a device, which you may want to connect to, you can proxy this connection through the platform. As a support resource, I don't need to use multiple platforms to connect to a device to further investigate the issue. It is all consolidated. From that perspective, it saves time because a resource now only needs to use one platform."
"I really appreciate the reporting function because it allows me to create dashboards that will be emailed to me during the morning so that I have a complete overview of my client's health, within a specific time frame."
"The most valuable feature of LogicMonitor is the infrastructure monitoring capability."
"Having a full team at LogicMonitor for support is super helpful as they are available all the time to answer any questions you may have."
"We get full visibility into whatever the customer wants us to monitor and we get it pretty rapidly. That is very important. Only having certain metrics that other platforms will give you out-of-the-box means you only get a small picture, a thumbnail picture. Whereas with LogicMonitor, you get the entire "eight by 10 picture", out-of-the-box. Rather than some availability metrics, you get everything. You get metrics on temperature, anything related to hardware failure, or up and down status."
"We only have one monitoring tool, and that is LogicMonitor. It does pretty much everything we need under one roof. They are very good at rapidly releasing new features. It's not like we have to wait six months or a year between new features and data sources. There is very quick development. If there is something that doesn't do it for us, I know I can just raise it with support or our delivery representative, and there is a good chance that that will be looked at. If it's not too much effort, we will see it released in the next few months. So, the solution is very good from that perspective. We have everything in LogicMonitor."
"Whenever we reach out to our customers, we give LogicMonitor as a dashboard to them so they don't need to monitor the hardware side separately. For example, if my service is running on their hardware X, that means they don't need to monitor hardware X and our services too. LogicMonitor has the capability of monitoring their hardware as well as our services. This is how LogicMonitor helps us."
"It's a monitoring agent. It's designed to do one thing. Its most valuable feature is its monitoring."
"An excellent solution that is easy and intuitive to implement."
"Nagios is stable and it's easy to use the monitoring software, which is why we chose this product."
"The solution has a lot of plugins and scripts integrated with it."
"BPI: It allows defining peripherals to map business criticality for efficient monitoring, as required."
"I can monitor a phone on a desk to very big servers of any company."
"This is a very good solution and it is simple to use, for any company."
"The solution is pretty stable."
"The Wi-Fi side needs improvement."
"One of the areas that I sometimes find confusing is the way that the data is presented. For example, a couple of weeks back I was looking at bandwidth utilization. That's quite a difficult thing to present, but they should try to dumb down how the data is presented and simplify what they're presenting."
"I'd like to see more automation in the tool, especially around remediation."
"LogicMonitor can easily easy to pull data from one item at a time. I have yet to find a good way to get LogicMonitor to show me all the WAN devices and how they're doing in terms of capacity."
"Automated remediation of issues has room for improvement. I don't know how best to handle it, but I know that they're kind of working on it. I know there are some resources that can do automated remediation. I would like them to improve this area so it could be completely hands-free, where it detects an issue, such as, if a CPU is running high. There are ways to do it even now, but it's a bit more involved."
"The dashboards can be improved. They are good, but there is a pain point. To show things to management, to explain pain points to other customers, to show them exactly where we can do better, the dashboarding could be better. Dashboards need to show the key things. Nobody is going to go into the ample details of Excel sheets or HTML."
"There are some very specific things that need improvement in LogicMonitor. One is the lack of formatting for customized alerts, particularly the delivery of them to our email channel. We'd also like to see further customization of dashboards. Finally, something that is specific to us as an MSP that uses LogicMonitor, is white-labeling or skinning of the product, so we can make it look more customer-focused for our customers."
"Their Logs feature is quite new. It is not as feature-rich as we would like it to be. There have been a couple of conversations internally around other log management tools, like Splunk, which may do more for us than LM Logs. The benefit of LogicMonitor is that our staff know how to use it, so we don't really want to move away from it, if we don't have to. I fully expect there to be more development in this area. It is their newest feature, so it is understandable that it hasn't evolved as some of the other stuff. It would be good to see a bit more development in this area, but I think the monitoring side of things is spot on."
"The process of upgrading some of the collectors has been a little bit confusing. I need to understand that better."
"I would like a much easier GUI so that I can delete events and logs, which will free up a lot of space."
"The installation and monitoring need improvement."
"The product could be optimized to improve the administrative user experience via the Nagios Core Configuration (NCC) GUI module."
"Technical support is an area that needs improvement. It is not available 24/7."
"The reporting structure could be more streamlined."
"I would like to see support for notification via SMS."
"Nagios XI can improve network and hardware monitoring, these parameters should be simplified to allow usage for monitoring. Additionally, if there was automatic reporting it would be helpful."
"The product does not have SAP monitoring."
LogicMonitor is ranked 14th in IT Infrastructure Monitoring with 25 reviews while Nagios XI is ranked 9th in IT Infrastructure Monitoring with 54 reviews. LogicMonitor is rated 9.0, while Nagios XI is rated 8.2. The top reviewer of LogicMonitor writes "We went from nothing to full visibility across our internal and external estates of equipment". On the other hand, the top reviewer of Nagios XI writes "Great for monitoring IT services infrastructure with nice tools and helpful notifications". LogicMonitor is most compared with ScienceLogic, SolarWinds NPM, Zabbix, OpsRamp and SCOM, whereas Nagios XI is most compared with Nagios Core, Zabbix, PRTG Network Monitor, Wireshark and Icinga. See our LogicMonitor vs. Nagios XI report.
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We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.