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Luigi's Box vs OpenText Knowledge Discovery (IDOL) comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Luigi's Box
Ranking in Indexing and Search
2nd
Average Rating
9.8
Number of Reviews
12
Ranking in other categories
No ranking in other categories
OpenText Knowledge Discover...
Ranking in Indexing and Search
3rd
Average Rating
8.4
Reviews Sentiment
6.3
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Indexing and Search category, the mindshare of Luigi's Box is 0.1%. The mindshare of OpenText Knowledge Discovery (IDOL) is 7.2%, down from 9.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Indexing and Search
 

Featured Reviews

Tomas Srb - PeerSpot reviewer
Excellent support, good personalization, and helps simplify search
We'd like to see the following adjustments: * A focus on the client's products * Luigi's Box should gradually apply manual input to automation * Not all e-shops are the same, and they should differentiate more Our products are really diverse. Not everything can be done automatically, and manual intervention is required. However, support will solve everything. I'm looking forward to the product's AI implementation. Luigi's Box should also focus on the possibility of finding out more information about the user before he comes to the website. Otherwise, it's a nice product as it is, and I probably wouldn't make any major changes.
ERICK RAMIREZ - PeerSpot reviewer
Scales linearly and vertically; primarily used in AI
If I am not wrong, IDOL is working to release improvements in new capabilities in the next six months. There is room for improvement in some very important capabilities in visual analytics. They have been focusing on improving the face recognition algorithm. The accuracy of object detection could be improved as well and I know they are working on that at the moment. I would like to see some machine learning capabilities added to the next release.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Luigi's Box was easy to implement and allowed me to get started quickly."
"We value the smart search feature the most since it immediately offers relevant results to customers, even if they don't know the exact name of the product."
"Within the dashboard, the application offers data analysis that works with different views of the customer data. This data is graphically processed and thus does not need to be further modified for better interpretation."
"This smart search capability significantly reduces the time customers spend searching for products, as it anticipates their needs and suggests the most pertinent results."
"Luigi's Box has brought substantial enhancements to our company, particularly by enriching the search experience on our website. Through its powerful search capabilities, our customers can effortlessly locate their desired products, resulting in heightened satisfaction and conversion rates."
"Luigi's Box is helpful in implementing even non-standard requirements."
"The most useful feature of the Luigi's Box product is the extensive analytics. We can see in beautiful graphs what exactly visitors to our e-shop searched for."
"Luigi's Box is an excellent tool that solves our problems with the search and recommended products in the carousels."
"IDOL has several important visual analytics, like face recognition and object detection and recognition."
 

Cons

"Our team mainly speaks French. Offering a French-language option would significantly enhance accessibility and streamline usage."
"Our products are really diverse. Not everything can be done automatically, and manual intervention is required."
"Enhancing the user interface to be more intuitive and user-friendly could significantly reduce the learning curve for new users."
"However, we know that there's always room for improvement, and Luigi's Box has already made a lot of progress and it is still increasing its value and adding new features."
"Integration with GA4 and a plugin integrating with Google Looker Studio would be very useful."
"When setting up banner ads in the search window, it takes a long time for the banners to appear."
"Enhancing the reporting and analytics capabilities would provide us with deeper insights into user behavior and search trends, helping us optimize our offerings further."
"It could simplify the implementation on the website."
"There is room for improvement in some very important capabilities in visual analytics. They have been focusing on improving the face recognition algorithm. The accuracy of object detection could be improved as well and I know they are working on that at the moment."
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Top Industries

By visitors reading reviews
No data available
Government
18%
Transportation Company
17%
Financial Services Firm
10%
Outsourcing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Luigi's Box?
Luigi's Box is an excellent tool that solves our problems with the search and recommended products in the carousels.
What is your experience regarding pricing and costs for Luigi's Box?
When implementing, make the most of the knowledge of the person at Luigi's Box who will support you. They have a lot of experience.
What needs improvement with Luigi's Box?
Integration with GA4 and a plugin integrating with Google Looker Studio would be very useful. Currently, I collect data on searches in two places and I cannot conveniently combine them. The efficie...
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Also Known As

No data available
Micro Focus IDOL, HPE Autonomy IDOL, HPE IDOL
 

Overview

 

Sample Customers

Information Not Available
RTVE, Krungthai Bank, Kainos, Capax Discovery
Find out what your peers are saying about Luigi's Box vs. OpenText Knowledge Discovery (IDOL) and other solutions. Updated: March 2025.
845,406 professionals have used our research since 2012.