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ManageEngine Applications Manager vs OpenText Business Process Monitoring comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ManageEngine Applications M...
Ranking in Application Performance Monitoring (APM) and Observability
42nd
Average Rating
7.6
Reviews Sentiment
7.3
Number of Reviews
17
Ranking in other categories
Cloud Monitoring Software (35th)
OpenText Business Process M...
Ranking in Application Performance Monitoring (APM) and Observability
30th
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ManageEngine Applications Manager is 0.5%, up from 0.5% compared to the previous year. The mindshare of OpenText Business Process Monitoring is 0.1%, down from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Ossama Arab - PeerSpot reviewer
Anomaly detection maintains the system's health and good for monitoring
The primary use case is for services and incident management.   The anomaly detection feature helps with maintaining the system's health. It is regarding our IT incident center.  ManageEngine is for incident management and monitoring.  The inventory of assets needs improvement. The asset…
AD
Implementation is quite easy, synthetic monitoring transactions in place and good elements report-wise
The current challenges surprised me. It doesn't support the latest versions of SNMP(at the time of writing), the standard communication protocol for sending alerts. It's still using SNMP version one, which surprised everyone and required extra processes from the security team. Fortunately, we're not sending sensitive data, so we were able to get sign-off. Otherwise, it could have been more challenging. We expected them to use the standard SNMP version three protocol. Real-time analytics comes up during certain calls, but again, Micro Focus has only mentioned that. They have their own tool as well for implementing. So we had a few calls on that side. It’s all more customer-driven. That is still under discussion, and we haven’t gone much into that yet. But, real-time is something the team is interested in, but at the moment, there are various challenges in terms of funding and things like that. Reports can be enhanced further. There are tools like Grafana, and since I've been part of this process, I appreciate this product. But there are debates about why we can't implement Grafana in the future. There are also discussions about real user monitoring versus synthetic monitoring, and which is better. The interface could be improved; I'd rate it a seven out of ten. This is where it can be also improved. We also faced challenges installing the BPM packages. We eventually got support, but there are situations now where many companies don’t want third parties to come and install the software. They want their own IT team to install these BPMs because they don’t want to give root-level privileges due to security constraints. So, the installation package manuals can be improved a little bit so that any team, whether from Intel or any support team, can understand and install those BPMs. The installation package manuals could be improved so any team can understand and install the VPNs. Monitoring, especially during configuration, can also be enhanced. There are various levels of configurations, and the documentation could be improved. I think AI is everywhere. So, it is something bad at the moment. There are initiatives, but still not visible. There is background work happening, and a few teams are working on those things. But, it is still not visible yet like what level of automation possibilities there are. Various software like UiPath and RPA, robotic process automation, but it’s not really materialized to the full extent. It’s still early stage.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of this solution is its ease of use."
"I am impressed with the tool's reporting feature which is simple."
"We do not have pricing constraints as an organization, because we do have reservations about ManageEngine being functionally scalable."
"ITSM is a valuable feature, it complies with the requirements in Pakistan."
"Its price and the flexibility to deploy are the most valuable. Flexibility is very important, and you can scale from very basic to more complex. This solution is a part of a complete suite of management tools. So, it can be integrated with other solutions for monitoring networks, which is very important. You can expand it or interconnect it with many other tools, which is a powerful feature. We have a very good and long relationship with ManageEngine support guys. They provide very good support for us."
"ManageEngine Applications Manager's installation is pretty easy."
"The initial setup was straightforward, without complexity."
"The feature that I have found most valuable in ManageEngine Applications Manager is its dashboard."
"The stability has been very good over the years."
"Automates processes and allows reports and statistics to improve the speed at which changes and assets are managed."
"The tool team was sort of aware of those tools to deal with. And, that helped us to deliver the project on time."
 

Cons

"An area for improvement in ManageEngine Applications Manager is artificial intelligence. If AI is integrated into the solution, it'll be a piece of cake. Currently, it's all configured manually."
"The inventory of assets needs improvement."
"The agent often crashes when there is too much load on the application side. If a sudden storm of data comes in, the agent crashes down most of the time."
"The dashboards in the interface need a lot of work."
"The problem is that implementation requires a significant amount of mapping effort."
"They can improve the post-processing of the data. AppDynamics has more powerful tools for post-processing or analytics. It has some limitations in more complex environments, but because we are free to use different solutions, we try to find what is best for the customers or the problem we are trying to solve."
"One area of improvement is the dashboard should be more readable and available."
"The integration process with third party tools poses some challenges; enhancing the robustness of these integrations could greatly improve overall functionality and user experience."
"It doesn't have SNMP, the standard communication protocol for sending alerts."
"The solution should offer better integration with other tools from a service management perspective."
"Product documentation is lacking, and sometimes, incorrect. Having better documentation will allow business analysts and data center personnel to rely on the Micro Focus help desk less."
 

Pricing and Cost Advice

"The licensing costs for ManageEngine Applications Manager are around $1,200 per year. For additional monitors, you have to pay extra."
"The solution is noted for its cost-effectiveness, a crucial consideration for potential users."
"It is a cost-effective solution."
"Its price is good."
"Price-wise, it is a cheap tool...The solution's licensing model is subscription-based, in which yearly payments are to be made."
"The solution's licensing costs are yearly."
"ManageEngine Applications Manager has reasonable pricing. It's more affordable than other solutions in the market. My company has an instance-based license for ManageEngine Applications Manager. You can purchase a yearly subscription or a perpetual license. The standard license covers most features, but you can still have some paid add-ons."
"The cost of this solution is not too bad, although it could be cheaper considering what you're getting for the price."
"On a three-year license package, it was a good deal."
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Top Industries

By visitors reading reviews
Computer Software Company
21%
Financial Services Firm
15%
Government
10%
Manufacturing Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about ManageEngine Applications Manager?
ManageEngine Applications Manager's installation is pretty easy.
What is your experience regarding pricing and costs for ManageEngine Applications Manager?
The solution is noted for its cost-effectiveness, a crucial consideration for potential users.
What needs improvement with ManageEngine Applications Manager?
The integration process with third party tools poses some challenges; enhancing the robustness of these integrations could greatly improve overall functionality and user experience.
What do you like most about Micro Focus Business Process Monitor?
Synthetic Monitoring is a very good capability as we can simulate the end-user interaction with the application and proactively we can discover issues before the real end users are impacted.
What needs improvement with Micro Focus Business Process Monitor?
The current challenges surprised me. It doesn't have SNMP, the standard communication protocol for sending alerts. It's still using SNMP version one, which surprised everyone and required extra pro...
What is your primary use case for Micro Focus Business Process Monitor?
We wanted to have synthetic monitoring transactions in place, and we have used it for a while with previous tools. It’s basically Topaz or HP, then Micro Focus, and now it’s OpenText. We used it fo...
 

Also Known As

Applications Manager
Micro Focus Business Process Monitor, HPE Business Process Monitor
 

Overview

 

Sample Customers

Certis Europe, Financial Domain, SaaS Office Suite, On Demand TV, Parliament's IT Systems, Sastra Technologies, UniServity
United Airlines, Vodafone Ireland, TEB, The Australian Red Cross Blood Service
Find out what your peers are saying about ManageEngine Applications Manager vs. OpenText Business Process Monitoring and other solutions. Updated: April 2025.
848,396 professionals have used our research since 2012.