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Microsoft Dynamics vs Siebel comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Dynamics
Ranking in Order Management Hubs
7th
Average Rating
9.0
Number of Reviews
4
Ranking in other categories
Point of Sale (POS) Systems (5th)
Siebel
Ranking in Order Management Hubs
18th
Average Rating
7.6
Number of Reviews
6
Ranking in other categories
Field Service Management (6th), Product Configuration and Quoting (10th)
 

Mindshare comparison

As of April 2025, in the Order Management Hubs category, the mindshare of Microsoft Dynamics is 6.3%, down from 6.3% compared to the previous year. The mindshare of Siebel is 0.6%, down from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Order Management Hubs
 

Featured Reviews

Chrisnandar Liu - PeerSpot reviewer
Loaded with features including trade logistics, is stable, and scalable
We often meet customers from an SAP background, mostly in the costing area. Microsoft Dynamics system could improve the costing calculation tool. For example, with regards to manufacturing, if there is a way to improve the calculation and tracking of costing from finished goods to WIP and raw materials, it would be an excellent solution. Additionally, I would like to see Microsoft Dynamics 365 have specific country localizations. The current report is too broad and generalized to meet the needs of customers who require more detailed information. To address this, we must customize the report to meet their specific requirements. The new asset management is comprehensive and more complete than it was in the past. The solution now includes a repair solution and the ability to handle consignment materials.
MT
We're able to customize the business rules with code and to integrate it with middleware applications to manage the rules externally. The interactions with social networks can’t be managed with it.
Siebel's most valuable feature is the web interface. As far as CRM's go, it's a very flexible solution, and we're able to customize the business rules with code and to integrate it with middleware applications to manage the rules externally. In our case, we've integrated all our BSS and OSS applications with Siebel using TIBCO v5.6. The application itself contains complete functionalities needed to manage the interactions with clients -- quotes, opportunities, and offers. Also, we can register the interactions with our clients. We have another instance of Siebel CRM (7.8) and in that case we have integrated also with Tibco BW 5.9 and we are currently using other products from Tibco for developing the BPM processes related (Tibco iDecisions as BPM).
report
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Government
11%
Comms Service Provider
10%
Hospitality Company
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Also Known As

MS Dynamics
No data available
 

Overview

Information not available
 

Sample Customers

Harris Farm Markets, Ariston Thermo Group, Delhi Integrated Multi-Modal Transit System Ltd., Zimbabwe Revenue Authority, Kodak Alaris, APi Group Inc, Thorlux Lighting, Aruba Networks, Ceskoslovenska obchodni banka, a. s. (CSOB)
Hover Automotive India, Smiles, Bouygues Telecom, Abu Dhabi Judicial Department, Lawn Tennis Association Boosts Tennis, Southwest Airlines
Find out what your peers are saying about Microsoft Dynamics vs. Siebel and other solutions. Updated: March 2025.
845,406 professionals have used our research since 2012.