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Oracle E-Business Suite vs Siebel comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Oracle E-Business Suite
Ranking in Field Service Management
1st
Ranking in Product Configuration and Quoting
3rd
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
153
Ranking in other categories
ERP (6th), Activity Based Costing Software (1st), Benefits Administration (6th), Enterprise Resource Planning for Manufacturing (1st)
Siebel
Ranking in Field Service Management
6th
Ranking in Product Configuration and Quoting
10th
Average Rating
7.6
Number of Reviews
6
Ranking in other categories
Order Management Hubs (17th)
 

Mindshare comparison

As of February 2025, in the Field Service Management category, the mindshare of Oracle E-Business Suite is 11.5%, down from 19.1% compared to the previous year. The mindshare of Siebel is 5.5%, up from 4.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Field Service Management
 

Featured Reviews

James Balbach - PeerSpot reviewer
Centralizes our enterprise-wide functions but could benefit from cloud migration
We have dealt with customer service, and it was awful. For a system this size, it felt like we were merely buying software from them. They weren't really partnered with us on it. Reporting bugs and getting feedback, as well as having engineers work on issues, was very transactional. There was no real ownership on Oracle's part. During several support cases, it became difficult to determine ownership at Oracle and get status updates. The on-premises Oracle support is not great in my experience, and I think this is true in the industry. We've read about their software as a solution, and theoretically, their SaaS portal support is a lot better.
MT
We're able to customize the business rules with code and to integrate it with middleware applications to manage the rules externally. The interactions with social networks can’t be managed with it.
Siebel's most valuable feature is the web interface. As far as CRM's go, it's a very flexible solution, and we're able to customize the business rules with code and to integrate it with middleware applications to manage the rules externally. In our case, we've integrated all our BSS and OSS applications with Siebel using TIBCO v5.6. The application itself contains complete functionalities needed to manage the interactions with clients -- quotes, opportunities, and offers. Also, we can register the interactions with our clients. We have another instance of Siebel CRM (7.8) and in that case we have integrated also with Tibco BW 5.9 and we are currently using other products from Tibco for developing the BPM processes related (Tibco iDecisions as BPM).
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Top Industries

By visitors reading reviews
Educational Organization
67%
Computer Software Company
5%
Manufacturing Company
4%
Financial Services Firm
3%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Oracle E-Business Suite?
It was very easy to integrate the product into our existing infrastructure.
What needs improvement with Oracle E-Business Suite?
Oracle E-Business Suite should be more detailed and user-friendly. I should be able to customize the screen or application without needing technical support. The configuration and setup process is ...
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Also Known As

Oracle EBS, OEBS
No data available
 

Overview

Information not available
 

Sample Customers

Colab, Portobello, Saudi Telecom Company, DG Khan Cement, Dubai Holding
Hover Automotive India, Smiles, Bouygues Telecom, Abu Dhabi Judicial Department, Lawn Tennis Association Boosts Tennis, Southwest Airlines
Find out what your peers are saying about Oracle E-Business Suite vs. Siebel and other solutions. Updated: January 2025.
832,138 professionals have used our research since 2012.