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Oracle CRM OnDemand Sales vs Zendesk comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Oracle CRM OnDemand Sales
Ranking in Sales Force Automation
16th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Zendesk
Ranking in Sales Force Automation
7th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
60
Ranking in other categories
CRM Customer Engagement Centers (7th), CRM (20th), Help Desk Software (9th), IT Service Management (ITSM) (7th), Reporting (13th), Knowledge Management Software (3rd), Community Platforms (3rd)
 

Mindshare comparison

As of April 2025, in the Sales Force Automation category, the mindshare of Oracle CRM OnDemand Sales is 0.4%, up from 0.2% compared to the previous year. The mindshare of Zendesk is 1.7%, down from 3.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Sales Force Automation
 

Featured Reviews

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JohanSkibdahl - PeerSpot reviewer
Automating customer support with advanced AI capabilities and seamless communication
Zendesk has been invaluable in automating communications such as email and phone calls. It allows us to handle more support cases with fewer people due to its advanced artificial intelligence capabilities. This intelligent tool can manage complex queries before users even realize they are interacting with a non-human. Additionally, we have integrated Zendesk with Datto and Klaviyo ( /products/klaviyo-reviews ), enhancing our workflows.
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849,475 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Computer Software Company
24%
Educational Organization
11%
Financial Services Firm
8%
Manufacturing Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about Zendesk Support?
I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to ...
What is your experience regarding pricing and costs for Zendesk Support?
Zendesk's pricing is reasonable. It is not the cheapest solution nor the most expensive, but it provides value for money.
What needs improvement with Zendesk Support?
There could be improvements in integration, which can be achieved with APIs or tools like Zapier ( /products/zapier-reviews ). However, easier integration could enhance the usability. Multilingual ...
 

Comparisons

No data available
 

Also Known As

CRM OnDemand Sales
Zendesk Support, Zendesk Guide, Zendesk Sell
 

Overview

 

Sample Customers

Freedom Technology
Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Find out what your peers are saying about Salesforce, Microsoft, Zoho and others in Sales Force Automation. Updated: March 2025.
849,475 professionals have used our research since 2012.