Samanage vs SoftExpert ITSM comparison

SolarWinds and SoftExpert are both solutions in the IT Service Management (ITSM) category. SolarWinds is ranked #19 with an average rating of 8.0, while SoftExpert is ranked #48. SolarWinds holds a 1.3% mindshare in ISM, compared to SoftExpert’s 0.2% mindshare. Additionally, 100% of SolarWinds users are willing to recommend the solution.

Samanage

Read 3 Samanage reviews

424 Views
278 Comparison Views

100% willing to recommend

SoftExpert ITSM

75 Views
41 Comparison Views

Samanage

SoftExpert ITSM

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Samanage and SoftExpert ITSM based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM).

To learn more, read our detailed IT Service Management (ITSM) Report (Updated: April 2025).

Buyer's Guide

IT Service Management (ITSM)

April 2025

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Helped 848,989 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Samanage

Ranking in IT Service Management (ITSM)

19th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Help Desk Software (21st), IT Asset Management (14th), License Management (12th)

SoftExpert ITSM

Ranking in IT Service Management (ITSM)

48th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the IT Service Management (ITSM) category, the mindshare of Samanage is 1.3%, up from 0.8% compared to the previous year. The mindshare of SoftExpert ITSM is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

Moldir Shynggys

Application Security Analyst at a tech services company with 51-200 employees

Great filtering feature and a good analytics dashboard

Samanage is our ticketing system and users email us with their issues which we're then able to prioritize. We are customers of Samanage The best feature of Samanage is filtering. It also allows us to create a solution for recurring issues. It's like having a stack overflow in the company. I like…

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Top Industries

By visitors reading reviews

Construction Company

14%

Manufacturing Company

10%

Financial Services Firm

Real Estate/Law Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Samanage?

The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.

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What needs improvement with Samanage?

We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate o...

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What is your primary use case for Samanage?

I use it for incident recording based on your inventory.

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Comparisons

ServiceNow vs Samanage

Compared 83% of the time

SolarWinds Service Desk vs Samanage

Compared 17% of the time

More Samanage Competitors

ServiceNow vs SoftExpert ITSM

Compared 100% of the time

More SoftExpert ITSM Competitors

Product Reports

Buyer's Guide

Help Desk Software

April 2025

Download Samanage product report

Buyer's Guide

IT Service Management (ITSM)

April 2025

Download SoftExpert ITSM product report

Also Known As

No data available

SoftExpert IT Service Management

Overview

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "

SolarWinds

SoftExpert is a market leader in software and services for enterprise-wide business process improvement and compliance management, providing the most comprehensive application suite to empower organizations to increase business performance at all levels and to maximize industry-mandated compliance and corporate governance programs.

SoftExpert

Sample Customers

SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator

BRF, Royal Canin, Dekalb Metal Finishing , Engie Tractebel Engineering

Buyer's Guide

IT Service Management (ITSM)

April 2025

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Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM). Updated: April 2025.

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848,989 professionals have used our research since 2012.

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We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.