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Sauce Labs vs ZAPTEST comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.0
Sauce Labs boosts ROI by optimizing release cycles, reducing costs, enhancing test efficiency, and enabling broader device testing.
Sentiment score
7.7
ZAPTEST boosts ROI by enabling automation, eliminating manual testing phases and multiple tester hires, achieving 100% user-reported ROI.
 

Customer Service

Sentiment score
8.0
Sauce Labs' customer service is praised for responsiveness, friendliness, and efficiency, with most users highly satisfied despite occasional delays.
Sentiment score
9.1
ZAPTEST excels in responsive customer service and support, with flexible pricing and effective issue resolution praised by users.
 

Scalability Issues

Sentiment score
6.9
Sauce Labs is scalable but faces challenges with cost, VM limitations, outages, and requires more data centers for extensive scaling.
Sentiment score
8.9
Organizations experience seamless scalability with ZAPTEST, reporting smooth operations even under high demands due to effective license integration.
 

Stability Issues

Sentiment score
6.8
Sauce Labs offers stable, reliable cloud testing with occasional issues, but improvements and timely support enhance user satisfaction.
Sentiment score
7.0
ZAPTEST's version 15.0.75 resolves previous stability issues, though minor crashes affect 2% of users occasionally.
 

Room For Improvement

Users want clearer documentation, faster processing, better reports, improved integrations, more device coverage, accurate logging, and responsive support.
Users find ZAPTEST documentation outdated, desire better support, improved features, and enhanced test result and save functions.
 

Setup Cost

Enterprise users find Sauce Labs pricing flexible but costly, recommending starting small and scaling to manage costs effectively.
ZAPTEST provides cost-effective enterprise solutions with flexible licensing, low fees, and a free evaluation, making it a budget-friendly choice.
 

Valuable Features

Sauce Labs offers cross-browser compatibility, video recording, and parallel test execution for scalable testing across multiple platforms and devices.
ZAPTEST offers advanced testing automation with cross-platform compatibility, multi-device support, and integrations, reducing effort and costs efficiently.
 

Categories and Ranking

Sauce Labs
Ranking in Functional Testing Tools
12th
Ranking in Test Automation Tools
15th
Average Rating
8.8
Reviews Sentiment
7.2
Number of Reviews
113
Ranking in other categories
No ranking in other categories
ZAPTEST
Ranking in Functional Testing Tools
33rd
Ranking in Test Automation Tools
32nd
Average Rating
8.4
Reviews Sentiment
7.6
Number of Reviews
7
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Test Automation Tools category, the mindshare of Sauce Labs is 2.9%, down from 4.5% compared to the previous year. The mindshare of ZAPTEST is 0.3%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Test Automation Tools
 

Featured Reviews

Joel Alonzo - PeerSpot reviewer
Metrics about testing across the company are easily accessible, and it's easy to get teams up and running
Multi-domain SSO is a big concern for us right now, especially as we've been merged into a larger company. I suddenly have teams coming from 20 different domains, and because the main master Sauce Labs account is locked down to one SSO domain, there are teams that can't run a test right now. I've heard they're working on a solution and they've been very communicative with us about it. A solution to that would help us a lot. The other issue is that when you're behind a corporate proxy and inside a corporate network, it's a nightmare in general. And the problem that we've come up against over and over again is that a lot of our network staff don't want to open up giant CIDR blocks to internal traffic. Opening it up to one endpoint which is Sauce Labs, through a little API is perfectly fine. That's one IP address and it's no big deal. But for their virtual machines they have one jump box and that jump box contains an entire CIDR block that changes each time the tunnel starts up. In other words, if every call went into one IP and that got bounced back to a load balancer or net gateway, that would help a lot too. When I go to the network team and say, "Hey, we're using a product, a piece of software, and I need an entire CIDR block opened," the first and almost eternal response to that will be "absolutely not." Getting things set up and running is always going to be a bit of a struggle within any corporate environment. Most of that is not Sauce Labs' fault, but the things I just mentioned are things they could do to help deal with that struggle.
it_user525252 - PeerSpot reviewer
The OCR feature allows objects to be identified based on their characteristics. I miss proper help documentation.
A few objects on the .NET platform are not getting identified precisely among similar objects. Object identification can be improved. I have a .NET application which has many grids. In one of the grids, there is ABCD High and next to that is ABCD. Even after I passed ABCD High as a text property, it is selecting ABCD. I have a table which is colored, where it doesn't even identify all the rows in the table. The other thing I really miss is proper help documentation. Whenever u click on Help it redirects it to videos, which are not extensive. Any documentation which will contain all the methods or step by step implementation of the unique feature in ZAPTEST, would really help.
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Top Industries

By visitors reading reviews
Financial Services Firm
20%
Computer Software Company
16%
Retailer
6%
Manufacturing Company
6%
Manufacturing Company
19%
Financial Services Firm
17%
Government
13%
Computer Software Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Sauce Labs?
It has significantly enhanced our testing accuracy by approximately 50%.
What needs improvement with Sauce Labs?
Sauce Labs can include new technologies like generative AI, which can reduce the human effort in writing test cases. For example, in my current project, we reduced the time it took to complete user...
What is your primary use case for Sauce Labs?
I work as an automation engineer using Selenium WebDriver with Java, and API automation using Rest Assured with Java. I have also worked with Docker integration on AWS. Additionally, I have experie...
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Comparisons

 

Overview

 

Sample Customers

Salesforce.com, Mozilla, Zendesk, Puppet Labs, Twitter, Bank of America, Eventbrite, Bleacher Report, Okta, Intuit, Travelocity, Sharecare, CapitalOne.
AT&T, Ally Financial, Inc. Standard & Poors, Comcast, Boeing Employee Credit Union, Nordstroms, Bank of New Zealand, Aviva France, Delta Airlines, First National Bank of South Africa, Leukemia & Lymphoma Society, American Well, SuperValu, 24 Hour Fitness, Inc., Lexis Nexis, Cspire Wireless, GE Intelligent Systems, Accenture, Shelter Mutual Insurance, Agco
Find out what your peers are saying about Sauce Labs vs. ZAPTEST and other solutions. Updated: March 2025.
846,617 professionals have used our research since 2012.