SCSM vs Serviceaide ChangeGear comparison

Microsoft and Serviceaide are both solutions in the IT Service Management (ITSM) category. Microsoft is ranked #11 with an average rating of 7.4, while Serviceaide is ranked #32. Microsoft holds a 1.6% mindshare in ISM, compared to Serviceaide’s 0.4% mindshare. Additionally, 66% of Microsoft users are willing to recommend the solution, compared to 85% of Serviceaide users who would recommend it.

SCSM

Read 26 SCSM reviews

896 Views
495 Comparison Views

66% willing to recommend

Serviceaide ChangeGear

Read 14 Serviceaide ChangeGear reviews

171 Views
104 Comparison Views

85% willing to recommend

SCSM

Serviceaide ChangeGear

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Nov 3, 2024

Serviceaide ChangeGear and SCSM compete in the IT service management space. Serviceaide ChangeGear is favored for cost-effectiveness and ease of use, while SCSM is preferred for its comprehensive feature set and scalability.

Features: Serviceaide ChangeGear offers configuration management, change request tracking, and intuitive workflow customization. SCSM provides integration with other Microsoft products, advanced reporting, and a scalable architecture.

Room for Improvement: Serviceaide ChangeGear could enhance integration capabilities with third-party tools, expand reporting options, and improve scalability. SCSM may benefit from simplified deployment processes, improved UI customization, and reduced complexity in initial setup.

Ease of Deployment and Customer Service: Serviceaide ChangeGear is noted for an easy deployment model and responsive customer service, enabling quick setup and issue resolution. SCSM's deployment can be complex due to integration features, but extensive documentation and a strong support network assist users.

Pricing and ROI: Serviceaide ChangeGear provides competitive pricing and is appealing for small to mid-sized companies looking for cost-efficiency. SCSM may require a higher initial investment but offers significant long-term ROI through its robust capabilities and integration options.

To learn more, read our detailed SCSM vs. Serviceaide ChangeGear Report (Updated: April 2025).

Buyer's Guide

SCSM vs. Serviceaide ChangeGear

April 2025

Download the complete report

Helped 846,617 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

SCSM

Ranking in Help Desk Software

12th

Ranking in IT Service Management (ITSM)

11th

Average Rating

7.0

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Serviceaide ChangeGear

Ranking in Help Desk Software

29th

Ranking in IT Service Management (ITSM)

32nd

Average Rating

7.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the IT Service Management (ITSM) category, the mindshare of SCSM is 1.6%, down from 2.0% compared to the previous year. The mindshare of Serviceaide ChangeGear is 0.4%, down from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

PraveenSharma3

UX Manager at a computer software company with 5,001-10,000 employees

Enhanced remote functionality complements intricate admin management

We are using it as co-management, working from SCCM and some from Intune. However, there are dissimilarities between SCCM and Intune, so we use SCCM for specific tasks or policies Currently, with the system, we have some remote tool functionality which is not available with Intune. We are also…

Read full review

it_user347802

Sr. Knowledge Management at a financial services firm with 1,001-5,000 employees

It's provided self-service and automation, notifications, and reporting, although adding group names is a complicated process.

It’s always the little things. There used to be a spell-check function that allowed us to add technical terms, but it no longer exists, and I’d like to have that back. Also, adding group names is a complicated process that involves adding analyst names, and analysts change all the time, so it's nearly impossible to consistently add group names.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"A very convenient package like an all-in-one tool but it is actually five or six products acting well together."

"The solution is quite easy to integrate with other Microsoft products."

"The most valuable feature is the reporting of incidents."

"It is a simple solution that is easy to configure."

"The solution's setup process is relatively straightforward due to the familiar deployment steps similar to other Microsoft solutions."

"SCSM helps us keep organized by tracking all user demands and change requests. However, the reporting is not sufficient to provide a clear view of ongoing projects. It helps with daily operations and change request management."

"SCSM is easy to learn because all of the material, including training videos, can be found online."

"This solution is easy to use."

More SCSM pros

"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."

Cons

"The patch management aspect of the solution should be improved. It's quite complicated and not user-friendly. If your systems are not patched properly, you are unable to pull reports."

"There is no development with this product, and we had to go and buy additional ITSM solutions to sit on top of it. We had to buy products from companies like Cireson and Cased Dimensions in order to get the functionality that we need out of it. So, we're using Service Manager as an engine, rather than as a full-blown product. It is the engine, but we have other products sitting on top of it to make it work properly."

"The user interface needs to be improved."

"We have had some issues with the SCSM on-premise deployment version in the imaging aspects."

"It would be good if Microsoft added custom attributes or tagging like in Jamf."

"One of the disadvantages in this product is that the reporting module is not very easy. It requires SQL development skills, which not all customers or IT professionals have."

"The configuration could be easier."

"Although some engineers at Microsoft are good, the support often lacks expertise, and response times are slow."

More SCSM cons

"The solution needs to improve its reporting features. The user interface needs a lot of improvements."

Pricing and Cost Advice

"The license for SCSM is cheap."

"The price of the solution could be better. My organization has an enterprise annual license with Microsoft which provides us support."

"It is an expensive solution."

"Licensing can be complex and confusing."

"It is a lower price vs. other things on the market."

"It comes free with the enterprise agreement that we have, but the expense really is in having to buy another product to sit on top of it to make it work properly. You wind up having to buy additional support and additional product with their own support and maintenance costs on top of that."

"The pricing is reasonable."

"The price should be lower."

More SCSM pricing and cost advice

Information not available

See which vendors are best for you

Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.

See recommendations

846,617 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Government

25%

Financial Services Firm

11%

Computer Software Company

11%

Manufacturing Company

10%

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about SCSM?

The solution offers good productivity at a low price point.

See all answers

What is your experience regarding pricing and costs for SCSM?

We acquired SCSM for free with our Microsoft Endpoint Manager purchase, and we only paid for the integration process.

See all answers

What needs improvement with SCSM?

From an admin point of view, Intune has more features and is easier to manage compared to SCCM. SCCM is a little complex for the admin point of view. Although some engineers at Microsoft are good, ...

See all answers

Ask a question

Earn 20 points

Comparisons

ServiceNow vs SCSM

Compared 58% of the time

BMC Helix ITSM vs SCSM

Compared 17% of the time

ManageEngine ServiceDesk Plus vs SCSM

Compared 15% of the time

JIRA Service Management vs SCSM

Compared 10% of the time

More SCSM Competitors

ServiceNow vs Serviceaide ChangeGear

Compared 100% of the time

More Serviceaide ChangeGear Competitors

Product Reports

Buyer's Guide

SCSM

March 2025

Download SCSM product report

Buyer's Guide

IT Service Management (ITSM)

March 2025

Download Serviceaide ChangeGear product report

Also Known As

System Center Service Manager

Serviceaide ISM (Intelligent Service Management), Nimsoft Service Desk, CA Cloud Service Management , ChangeGear

Overview

System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.

Microsoft

ChangeGear, a leader in the GigaOm ITSM Radar Report, presents a cutting-edge AI-based service management platform that transforms user experience and enhances decision-making. Offering a business-friendly interface, ChangeGear is customizable with drag-n-drop editing, ensuring adaptability to diverse user needs. The AI-driven platform accelerates decision-making processes with real-time recommendations and intelligent predictions, boosting staff efficiency. Advanced automation, including workflow automation and business process automation, streamlines operations, freeing staff from manual tasks. Recognized for its agility and speed, ChangeGear stands out in change management, asset management, and service desk solutions. For industries navigating compliance challenges, ChangeGear's robust change management and auditing capabilities provide a comprehensive solution.

Serviceaide

Sample Customers

Fibabanka, UMC Health System

Oakwood Systems Group

Buyer's Guide

SCSM vs. Serviceaide ChangeGear

April 2025

Free Report: SCSM vs. Serviceaide ChangeGear

Find out what your peers are saying about SCSM vs. Serviceaide ChangeGear and other solutions. Updated: April 2025.

DOWNLOAD NOW

846,617 professionals have used our research since 2012.

See our SCSM vs. Serviceaide ChangeGear report.

See our list of best IT Service Management (ITSM) vendors and best Help Desk Software vendors.

We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.