We performed a comparison between ServiceNow and VMware Aria Operations based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."I like ServiceNow's Workspace feature. With Jira, we had to edit a ticket by going into it. We couldn't perform edits from within the project plan. ServiceNow allows you to edit everything from one screen. It's like an Excel spreadsheet, but Jira requires you to drill down into the ticket. ServiceNow is more convenient if you are working on multiple projects and workflows."
"ServiceNow is very easy to set up."
"It is easily configurable and has a good developer society online, available for any issues from the backend."
"The workflow makes things extremely efficient and it improves effectiveness."
"Simplicity of Change Manager."
"In terms of the most valuable features, it's nice to have everything in one place. Things are easy to follow up on. ServiceNow provides that workflow. I know at some level it is in the pipeline and then if I need to follow up, everything's there. Those are the key benefits of ServiceNow."
"I have found many features that are important and that are easier when compared to Remedy; for example, the Scripted REST APIs and the Flow Designer... The Client scripts are simpler when you compare with Remedy."
"It can scale well if you are managing IT assets."
"From an IT department perspective, it does help in reducing the time to troubleshoot issues and in providing cost savings through higher capacity utilization."
"It is easy to use from its deployment architecture to use cases. It is straightforward for customers to use. It's a good product and better than the earlier versions."
"The newer version is a lot easier to use than the older version. It's one of the easiest ways to obtain some insight into vCenter."
"The vRO (using Functional Programming of Javascript) is a hand-down of the favorite component of this suite."
"I've found vROps' predictive actions, monitoring, reporting, and provisioning features to be useful."
"From a scalability perspective, the nice thing about vROps is it's more of a horizontal scale model. As our workloads increase, as our vCenters and different environments grow, vROps is easy to scale to consume that capacity by just adding another node. That can help. It keeps it from getting bogged down from not having enough resources. We can easily add a node in, it takes the additional load, and keeps up with our growth."
"I like the monitoring aspect. One of the biggest things in our environment is being able to see what the entire vCenter environment looks like. The health status, being able to determine when we're having issues with resources, utilization, memory, or CPU."
"vROps' best feature is the easy integration with the environment."
"I have enjoyed all the features. There is not any feature that I have missed or didn't have."
"The RPA needs improvement. That's a new area for them that they're just entering into now."
"The interface is not user-friendly."
"Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time."
"The solution is lacking in the mobile application area that could be improved."
"Creating service catalog forms could be made easier."
"It became kind of complex to set it up without a general lack of knowledge of the particular feature-function capabilities. Features and capabilities could have been explained better to the end-users."
"It's not user-friendly by default, but it can be customized to be customer-friendly."
"I would like to see them add a little bit more functionality and the ability to create more dashboards."
"Lately, the chargeback site has improved, but it could be simpler. You need to create your own dashboards. It should be simple to get a virtual machine and break down the compute and storage costs."
"I would like to see a full RESTful API for everything and PowerCLI modules that interact with more of the different features. It doesn't have a complete API set and it's not a complete PowerCLI module yet. I'd love to see that developed more, to be able to interact with other applications and automation."
"I'd like to see the streamlining of more wizards, more tasks that are canned. And it would also be good to see some more features around building the Blueprints, just to make it a little easier."
"While the initial setup was somewhat straightforward, there is some complexity. Going forward, I would like there to be more clarity in the process. Because to complete the setup process, our team had to open up a case with the technical support, and they had to guide us through the process."
"One way the solution could be improved, in my opinion: management packs, more native management packs with API."
"Where the product could improve would be the UI."
"Our hands are tied by using this product. It is not as flexible as it could be."
ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews while VMware Aria Operations is ranked 1st in Virtualization Management Tools with 360 reviews. ServiceNow is rated 8.4, while VMware Aria Operations is rated 8.2. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of VMware Aria Operations writes "It has good stability, but the report-generating feature needs improvement". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo, whereas VMware Aria Operations is most compared with VMware Aria Automation, VMware vSphere, IBM Turbonomic, Nutanix Prism and Veeam ONE.
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