Splunk Enterprise Platform vs xMatters comparison

Splunk and Everbridge are both solutions in the IT Alerting and Incident Management category. Splunk is ranked #5 with an average rating of 8.4, while Everbridge is ranked #9. Splunk holds a 1.4% mindshare in IMS, compared to Everbridge’s 6.0% mindshare. Additionally, 93% of Splunk users are willing to recommend the solution, compared to 96% of Everbridge users who would recommend it.

Splunk Enterprise Platform

Read 31 Splunk Enterprise Platform reviews

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42 Comparison Views

93% willing to recommend

xMatters

Read 31 xMatters reviews

830 Views
472 Comparison Views

96% willing to recommend

Splunk Enterprise Platform

xMatters

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

xMatters and Splunk Enterprise Platform compete in the incident management and data analytics categories respectively. xMatters stands out in automated alert notifications and ITSM handling, while Splunk is preferred for extensive data analytics and visualization capabilities.

Features: xMatters emphasizes automated alerts and strong integration capabilities, providing efficient incident resolution through robust scheduling and notification features. Its integration with ITSM tools like ServiceNow makes incident management seamless. Splunk Enterprise Platform is valued for its comprehensive data analytics and visualization, handling vast data volumes efficiently. Its customizable dashboards and detailed insights cater to diverse security and monitoring needs.

Room for Improvement: xMatters could improve its integration complexities and reporting capabilities. The platform’s REST API, while robust, lacks some functions needed by smaller users, and certain integrations require technical knowledge. Reporting limitations and interface rigidity can be challenging. Splunk Enterprise Platform should simplify its user interface and adjust its expensive pricing structure. New users might find its complex integration setup and lack of prebuilt dashboards cumbersome.

Ease of Deployment and Customer Service: xMatters offers versatile deployment options, praised for responsive technical support and a proficient customer success team ensuring smooth implementations. Splunk is mainly on-premises with hybrid setups, providing robust technical support. Both handle data flexibly and resolve user issues efficiently; however, xMatters is noted for its customer-focused approach.

Pricing and ROI: xMatters uses a per-user licensing model, allowing flexible alert management without alert limits, enhancing ROI through increased incident handling efficiency. Yet, license management complexity can affect cost-effectiveness. Splunk's cost, based on data ingestion, is perceived as expensive and could be limiting for small businesses. Users often justify the expense due to its feature depth but seek more cost-effective alternatives.

To learn more, read our detailed Splunk Enterprise Platform vs. xMatters Report (Updated: March 2025).

Buyer's Guide

Splunk Enterprise Platform vs. xMatters

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Splunk Enterprise Platform

Ranking in IT Alerting and Incident Management

5th

Average Rating

8.4

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

Data Visualization (4th)

xMatters

Ranking in IT Alerting and Incident Management

9th

Average Rating

8.8

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the IT Alerting and Incident Management category, the mindshare of Splunk Enterprise Platform is 1.4%, up from 0.3% compared to the previous year. The mindshare of xMatters is 6.0%, down from 9.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management

Featured Reviews

ABHISHEK DUBEY

Senior Consultant at HSBC

Helps to monitor logs from various sources but improvement is needed in support

The product helps monitor and visualize data. It allows you to handle various tasks. You can store, visualize, and analyze data with the Splunk Enterprise Platform. It offers features like virtual folders and heavy folders for filtering data. Additionally, you can create dashboards to showcase data to different teams and stakeholders. The tool also enables the creation of analytics and alerts and sends reports, making it a valuable tool for our system. The dashboard and visualization features are good for data analysis. With features like the Studio dashboard introduced in versions 8 to 9, users find it much easier to create dashboards without knowledge of languages like XML.

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Dean-Robinson

Sr. Developer at a media company with 10,001+ employees

A versatile solution with excellent logging capabilities that reduced our time to resolve

The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes. There are a couple of improvements that xMatters could make to the incident hub, where we can manage high-priority incidents. More sharing capability between collaborating incident managers would be good to see, including the ability to whiteboard. That would allow them to share and sketch out ideas while looking for a solution. Those two features are essential, and that's why we want to use the solution in conjunction with Everbridge because xMatters doesn't have them.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of Splunk Enterprise Platform is that it's a customizable solution."

"The most valuable feature I've found in the Splunk Enterprise Platform is its log readability and filtering capabilities. The filters on the left side are particularly useful, allowing me to quickly narrow down the data to what's relevant for any application or server service. The interesting fields feature helps me get the values I need most of the time."

"It is a scalable solution."

"Splunk Enterprise is a wireless enterprise application that can be customized based on training."

"What I find the most valuable about the platform is its DB Connect and its versatility in general. I also like its adaptability to any use case when it comes to collecting and analyzing data."

"Easy setup and maintenance"

"Splunk is very flexible in handling various formats of data as long as basic rules are adhered to."

"Splunk's real-time processing capability has been pretty good for my use cases."

More Splunk Enterprise Platform pros

"Having our users manage their own notification devices within xMatters is huge, since it takes the burden off our datacenter."

"The ability to notify teams and monitor those notifications in real-time is valuable. Time-based escalation of notifications helps us resolve issues much more quickly."

"The automated callouts, without a doubt, are most valuable. They have been a huge gain for our company. Previous to xMatters, there was no real management of the on-call resources or rotas. So, having that centralized and automated has been a huge gain."

"Support has been great. They responded very quickly to all the support cases that I have submitted."

"Allows us to define scenarios that notify only the necessary people when we need to open a conference bridge."

"We're able to point all of our alerting tools at xMatters and have it route alerts to the right people at the right time. We're able to generate major instant notifications for product outages, get all of our people on the bridge at the same time, and include information from our monitoring tools with that. So everyone is speaking the same language and seeing the same information. We're able to route those notifications not only to people, but also to other tools like Slack channels, where everyone can get in and collaborate."

"xMatters stood out to us during our research because of the versatility of its rotas, how we could set up various group rotas, different shift patterns, the ability to order devices and add personal devices etc. It's a much more flexible solution than ServiceNow, the in-house tool we also evaluated."

"It has improved our time to respond. Prior to the use of xMatters, it might take hours or even a day to get someone involved on a problem. Now, it's down to minutes."

More xMatters pros

Cons

"Splunk can be used primarily to port log files, allowing for easy and quick management of large amounts of logs. However, this can also be a drawback due to the configuration, parsing, and dashboard creation limitations. Communication is stream-based, which means you need to do a lot of pre-emptive setup to get a nice export."

"Sometimes, queries don't give proper results, and the indexes go down."

"There is room for improvement in terms of scalability."

"Splunk is not an out-of-the-box solution like Micro Focus or Zabbix. You have to create your request to collect the data and add crucial components to the software."

"Based on my experience, I've noticed areas for improvement, particularly in support. Developers typically interact with support personnel who may lack technical expertise when raising support tickets. This can result in delays as initial interactions involve sharing documents before escalation to higher support levels."

"Firstly, integration with different cloud platforms could be enhanced."

"Splunk Enterprise Platform should include more integrations with other security tools."

"The product doesn’t have prebuilt dashboards."

More Splunk Enterprise Platform cons

"As an agent, as someone who is on call, I can mark an absence time and I can optionally put somebody in my place, but once you've done that, you can't edit it. You have to delete it and create a new absence, which is annoying, but it's not a massive issue. It's a minor annoyance. That's probably about the only thing I can come up with because I absolutely love the product. It's met our needs so well."

"Support may take longer than desired to resolve some issues."

"We would like to see a greater variety of integrations with ServiceNow. It works fine as it is, but an enhancement would be the ability to interact with the major incident module in ServiceNow... The way our major incident process works, when an incident is elevated from a P1 to a major incident, that is an extra flag in ServiceNow. It would be awesome to have xMatters get notification when something goes from a P1 to a major and then have it go through a different workflow, rather than our regular P1."

"I would like to see some more user templates. There are roles — administrator, user, etc. — but it would be nice to create a user template that restricted what people assigned that role could do."

"They recently released an incident module that allows users, or at least teams, to track major incidents and other things, and you can send out communication via that one webpage. You can engage on-call teams and communicate to stakeholders as well, but one thing that is missing there is a group chat. If there is a group chat on the same webpage that all of the support teams could use, it would be a one-stop shop that all of the major incident managers would use as their product to manage a major incident. Without that, at the moment, they are mainly referring to teams and then adding data into xMatters as and when they can."

"An additional knowledge-sharing program could be helpful and part of the demo workshops (right now, these only provide partial information)."

"The user interface could be more intuitive. Once you know what you're doing, you're fine. However, if you don't know where to start then it can be a bit difficult to figure out how to make it work and how it will function together with different tools in the Flow Designer."

"They could make the product more customizable."

More xMatters cons

Pricing and Cost Advice

"The solution’s pricing is moderate."

"On a scale from one to ten, where one is cheap, and ten is expensive, I rate the solution's pricing around seven or eight out of ten."

"Splunk Enterprise Platform is an expensive solution."

"The tool is expensive."

"I have heard from my managers that Splunk Enterprise Platform is an expensive solution."

"The solution's pricing increases with the amount of data used. This pricing model is acceptable because it aligns with the security features provided. It ensures that the price reflects the level of security and the amount of data we're managing."

"The product is expensive, and the cost depends on the amount of data ingestion."

"The solution is expensive, so I rate its pricing a four out of ten."

More Splunk Enterprise Platform pricing and cost advice

"xMatters shortens the time to resolution, so the amount saved in potential lost revenue and productivity has justified the cost for our organization."

"If the licensing were cheaper, our customer might buy more."

"I would definitely say it's worth the value. I wouldn't say it's expensive, but most people who pick xMatters are not going to select xMatters based on price. There are other lower-priced competitors that are out there. But I would say for what we're getting, it's worth the money."

"It seemed comparable or more reasonable than some of the other solutions, at least when we evaluated it. There are no extra costs in addition to the standard licensing fees. Its cost is good, given the breadth of features provided by xMatters."

"The pricing and licensing are okay. I wish that the user licenses were cheaper but the stakeholder licenses are at a reasonable cost."

"I know roughly what we pay per year. For what we use it for and what its purpose is, it is very valuable."

"The features they provide, versus the cost, are pretty good."

"This is our biggest issue: licensing. Our customer has only purchased a set number of full licensed users, and we are constantly running up against our license limit. To mitigate licensing concerns, we completely control at the admin level user additions and removals, and do a monthly cleanup process driven by security contractor removal reports."

More xMatters pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

19%

Manufacturing Company

17%

Healthcare Company

13%

Government

Computer Software Company

32%

Financial Services Firm

20%

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Splunk Enterprise Platform?

The most valuable features of the solution are the load balancing technique, the forwarding technique, and SSL certification.

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What needs improvement with Splunk Enterprise Platform?

While Splunk Enterprise Platform is a good product, it is expensive. Additionally, it is complex for inexperienced cybersecurity engineers and requires experienced personnel to handle it effectively.

See all answers

What is your primary use case for Splunk Enterprise Platform?

We are working with AppDynamics, Splunk Enterprise Platform, and other Splunk products. However, the main use case here is with Splunk Enterprise Platform.

See all answers

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Product Reports

Buyer's Guide

Splunk Enterprise Platform

March 2025

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Buyer's Guide

xMatters

March 2025

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Also Known As

No data available

xMatters IT Management

Overview

Explore data of any type and value — no matter where it lives in your data ecosystem.
Drive business resilience by monitoring, alerting and reporting on your operations.
Create custom dashboards and data visualizations to unlock insights from anywhere — in your operations center, on the desktop, in the field and on the go.
Use data from anywhere across your entire organization so you can make meaningful decisions fast.

Splunk

xMatters, an Everbridge company, is a service reliability platform that helps DevOps, SREs, and operations teams rapidly deliver products at scale by automating workflows and ensuring infrastructure and applications are always working. The xMatters code-free workflow builder, adaptive approach to incident management, and real-time performance analytics all support a single goal: deliver customer happiness.

To learn more, request a demo.

Reliable services, rapid innovation: Automate operations workflows, ensure applications are always working, and deliver remarkable products at scale with the xMatters service reliability platform.

Automate on the xMatters service reliability platform: Move faster with confidence. Our no-code and low-code integrations let you build flexible workflows to address issues proactively—even during deployments.

Frictionless on-call: Manage on-call seamlessly. Automatically escalate to the right people, schedule with ease, and act on detailed alerts from anywhere.

Adaptive Incident Management: Stay resilient in any scenario with our adaptive approach to incident management. Automate resolution, protect customers from disruptions, and learn from each event.

Signal Intelligence: Put situations in context and cut through the noise of multiple monitoring tools with filtering and suppression, alert correlation, enriched notifications, and routing based on role or function.

Actionable Analytics: Get quick insights into key metrics to understand inefficiencies, boosting collaboration and productivity across engineering and operations teams.

Everbridge

Sample Customers

Information Not Available

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Buyer's Guide

Splunk Enterprise Platform vs. xMatters

March 2025

Free Report: Splunk Enterprise Platform vs. xMatters

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